Gran Melia Palacio de Isora

Upmarket beachfront resort with spa, near Alcala Beach

Choose dates to view prices

Where to?

Dates

November 2025

14

December 2025

9 restaurants, breakfast, lunch, dinner served; international cuisine

Escape to Gran Melia Palacio de Isora, a luxury eco-certified resort near Alcala Beach. Enjoy 9 on-site restaurants offering international cuisine, unwind at Spa by Clarins with treatments like hydrotherapy and yoga classes or relax at the poolside bar.

Excellent

Popular amenities

Parking available
Bar
Electric vehicle charging point
Pet-friendly

Main amenities (12)

Daily housekeeping
On the beach
9 restaurants and 2 poolside bars
5 bars/lounges
Full-service spa
3 outdoor pools
Breakfast available
Free children's club
2 outdoor tennis courts
24-hour fitness centre
Beach umbrellas
Beach sunloungers

Feel at home (6)

Babysitting (surcharge)
Children's pool
Children's club (free)
Cable/satellite TV service
Garden
Terrace

HK$2,115 total

includes taxes & fees

9 Dec - 10 Dec

Why we love this property

Beachfront black sand resort

The beach bar awaits at this black sand retreat. Relax on beach loungers, explore nearby snorkelling, or savour ocean views at the resort restaurant.

Wellness sanctuary

Luxurious spa treatments await in couples rooms and outdoor areas. A sauna, hot tub, and yoga classes complete this rejuvenating resort experience.

Beachfront paradise

The resort's Mediterranean architecture adds charm to any garden-view meal. Ocean vistas await from the poolside restaurant near the nature reserve.

Room options

Check availability for these dates

Tonight

Nov 14 - Nov 15

Tomorrow

Nov 15 - Nov 16

All rooms

1 bed

2 beds

3+ beds

Showing 17 of 17 rooms

Deluxe Room (Front Sea View)

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Down duvet

Blackout curtains

Separate bedroom

Premium bedding

Bidet

48 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room (2+1)

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Down duvet

Separate bedroom

Blackout curtains

Sofa bed

Premium bedding

48 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite (2+1)

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

78 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Deluxe Room Partial Sea View (2+1)

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Down duvet

Separate bedroom

Blackout curtains

Sofa bed

Premium bedding

55 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

78 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite (2+2)

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

68 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Family Room (2+2)

Highlights

Furnished balcony or patio

Air conditioning

Fridge

Flat-screen TV

Down duvet

Blackout curtains

Separate bedroom

Premium bedding

48 sq m
Sleeps 4
1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

Deluxe Room

Exceptional

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Down duvet

Blackout curtains

Separate bedroom

Premium bedding

Bidet

48 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room, Partial Ocean View

Exceptional

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Down duvet

Blackout curtains

Separate bedroom

Premium bedding

Bidet

54 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

79 sq m
1 bedroom
Partial ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Red Level Master Suite 2 Bedrooms Resort View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

116 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Twin Beds

Deluxe Family Room

Highlights

Furnished balcony or patio

Air conditioning

Fridge

Flat-screen TV

Down duvet

Blackout curtains

Separate bedroom

Premium bedding

50 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Front Sea View 2+1)

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Down duvet

Separate bedroom

Blackout curtains

Sofa bed

Premium bedding

48 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level Master Suite 2 Bedrooms Ocean View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

132 sq m
2 bedrooms
Partial ocean view
Sleeps 6
1 King Bed and 2 Twin Beds

Red Level Suite Ocean View (2+2)

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

78 sq m
1 bedroom
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Red Level, Suite, Resort View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

60 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Two Bedroom Master Suite

Exceptional

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

132 sq m
2 bedrooms
Sleeps 6
1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Similar properties

Pool
Free breakfast
Spa
Airport transfer

HK$2,458 total

includes taxes & fees

15 Dec - 16 Dec

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About the area

Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

What's nearby

Tenerife Beaches - 7 min walk - 0.6 km
Alcala Beach - 7 min walk - 0.6 km
Playa La Jaquita - 7 min walk - 0.6 km
Playa de Punta Blanca - 15 min walk - 1.3 km
Playa de los Tarajales - 3 min drive - 2.3 km

Getting around

Tenerife (TFS-Tenerife South) - 27 min drive
La Gomera (GMZ) - 129 min drive

Restaurants

‪Agave - ‬6 min walk
‪Tamara Lobby Bar - ‬4 min drive
‪Pangea (Gran Meliá Palacio De Isora) - ‬1 min walk
‪Nami - ‬1 min walk
‪Areia Beach Bar - ‬8 min walk

About this property

Gran Melia Palacio de Isora

At Gran Melia Palacio de Isora, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. Pangea Food Market, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 poolside bars, a free kid's club and a 24-hour fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Premium alcoholic drinks included

In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities

Volleyball

Children's club

Lessons/classes/games

Aerobics

Pilates

Yoga

Entertainment

On-site live performances

At a glance

Hotel size

- 604 units
- Arranged over 5 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; check-in end time: anytime
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
- For any questions, please contact the property using the information on the booking confirmation
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
- This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- No cots (infant beds)
- Babysitting*
- Supervised childcare*
- Free children's club

Pets

- Pets allowed (dogs only, 2 total)*
- Service animals welcome
- Restrictions apply*
- Pets must be supervised
- Food and water bowls available

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- On-site self-parking (EUR 10 per night)
- Electric vehicle charging point on site

Other information

- Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
9 restaurants
5 bars/lounges
2 poolside bars
Beach bar
Coffee shop
Room service (limited hours)
Snack bar/deli

Travelling with children

Free children's club
Children's pool
Water slide
Supervised childcare (surcharge)
Children's games
Lifeguard on-site
Splash pad

What to do

On the beach
Tennis lessons
Padel court
Fitness classes
Pilates classes
Yoga classes
Volleyball
Archery
Segway hire/tours
Shopping
Bike rentals nearby
Golf lessons nearby
Hiking/biking trails nearby
Parasailing nearby
Scuba-diving nearby
Scooter/moped hire nearby
Whale watching nearby

Working away

Business centre
15 meeting rooms
Conference space (12917 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool cabanas (surcharge)
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Segway hire/tours

Facilities

4 buildings/towers
Built in 2008
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
24-hour fitness centre
3 outdoor pools
Arcade/games room
Full-service spa
3 outdoor padel courts
2 outdoor tennis courts
Massage/treatment rooms
Water slide
Splash pad
Banquet hall
Reception hall
Outdoor entertainment area
Outdoor furniture
Walkway to water
Mediterranean architecture

Accessibility

Lift
Lift door width (centimetres): 130
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Tile flooring in room

Room amenities

Be entertained

32-inch flat-screen TV
Satellite TV channels

Home comfort

Air conditioning
Minibar
Bathrobes and slippers
Iron/ironing board (on request)

Sleep well

Down duvet
Blackout curtains
Premium bedding

What to enjoy

Furnished balcony/patio

Freshen up

Bidet
Free toiletries
Hairdryer
Towels
Toilet paper

Stay connected

Free WiFi
Phone

More

Daily housekeeping
In-room safe (laptop compatible)
Recycling

Special features

Spa

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Pangea Food Market – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).

Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

L´Olio Trattoria & Pizza – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.

Agave – This poolside theme restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 10 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

Supervised childcare is available for an extra charge
Babysitting is available for an extra charge

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of EUR 80 per pet, per day

Parking

Self-parking costs EUR 10 per night

Pool, spa, & gym (if applicable)

Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Eurocard

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Gran Melia Palacio Isora Hotel Guia de Isora

Gran Melia Palacio Isora Hotel

Gran Melia Palacio Isora Guia de Isora

Gran Melia Palacio Isora

Palacio De Isora Gran Melia

Gran Melia Palacio De Isora Hotel Alcala

Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife

Gran Melia Guia De Isora

Gran Meliá Palacio Isora Hotel Guia de Isora

Gran Meliá Palacio Isora Hotel

Gran Meliá Palacio Isora Guia de Isora

Gran Meliá Palacio Isora

RedLevel At Gran Melia Palacio De Isora Guia Tenerife

Gran Meliá Palacio Isora Resort Guia de Isora

Gran Meliá Palacio Isora Resort

Gran Melia Palacio de Isora

Gran Meliá Palacio de Isora

Gran Melia Palacio de Isora Resort

Gran Melia Palacio de Isora Guia de Isora

Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Does Gran Melia Palacio de Isora offer free cancellation for a full refund?

Yes, Gran Melia Palacio de Isora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Gran Melia Palacio de Isora?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Gran Melia Palacio de Isora?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per day. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Gran Melia Palacio de Isora?

Yes. Self-parking costs EUR 10 per night. Electric car charging is available.

What are the check-in and check-out times at Gran Melia Palacio de Isora?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Gran Melia Palacio de Isora and nearby?

Have fun with on-site activities such as archery, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Gran Melia Palacio de Isora also has 2 poolside bars, 5 bars and a 24-hour fitness centre, as well as spa services, an arcade and a garden.

Are there restaurants at or near Gran Melia Palacio de Isora?

Yes, there are 9 on-site restaurants, featuring al fresco dining, international cuisine and garden views.

Does Gran Melia Palacio de Isora have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Gran Melia Palacio de Isora like?

Gran Melia Palacio de Isora is a short 6-minute walk from Tenerife Beaches and 8 minutes' walk from Alcala Beach.

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Gran Melia Palacio de Isora Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food

Room

Service staff

Booking

Drinks

Children

Breakfast

Water

Entertainment

Plaza

What guests liked

The property's pools are beautiful, amazing, and perfect for relaxation. (5 reviews)
The property offers excellent food and a wide range of dining options with superb service. (4 reviews)

From real guest reviews summarized by AI.

2/10 Poor

5 Oct 2025

Absolutwly terrible

Gauri, 3-night trip

10/10 Exceptional

22 Mar 2025

Excellent service and amenities. Beautiful property. Very friendly staff.

Helga, 7-night trip

10/10 Exceptional

24 Sept 2024

Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated

Sarah, 7-night trip

10/10 Exceptional

3 Feb 2024

Excellent hotel with service minded staff

An extremely well run large hotel with service minded staff and nice entertainment in the evenings.

Jessica, 3-night trip

10/10 Exceptional

13 Nov 2023

The place looks fabulous

Shanil, 3-night trip

10/10 Exceptional

20 Dec 2024

Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.

Mark, 5-night trip

10/10 Exceptional

24 Sept 2024

Pool-Service would be nice.

Alexander, 9-night trip

8/10 Very good

3 Oct 2023

Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist

Michael John, 8-night trip

10/10 Exceptional

5 Feb 2025

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

Rachel, 5-night trip

8/10 Very good

28 May 2024

Lovely break

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.

Wendy, 5-night trip

2/10 Poor

3 Jul 2023

Would never recommend

More like a 3 star all inclusive hotel where everything is so run down, service is rubbish, you have to queue up for an hour to either have breakfast, lunch or dinner. Room was missing furniture, no table Or chairs. Honestly the worst hotel I’ve stayed at, very low class.

Charlene, 1-night trip

4/10 Fair

17 Aug 2022

Please read before booking this hotel

Very Disappointing stay, some staff were very rude. Every single meal requires booking a reservation, which is frustrating to have to schedule your entire day around eating. Water leaked through our ceiling into our room. Mini bar re stocking staff would enter into the room without knocking! Our little girl had a glass water bottle dropped over her in the restaurant L’olio ( no one came over to assist or offer towels to dry our 5 year old girl, they simply cleaned the smashed glass on the floor & left) In the evening if you don’t get to the plaza early and get a table you will struggle to order a drink! (Table service only) With our all inclusive package we was lucky to get 2 drinks in the evening. For an all inclusive package there was a lot of supplemental charges ( very clever from the hotel business perspective & certainly not for the consumer!) The only positive, the food was great a credit to the chefs! However would not visit again in the future!

Liam, 8-night trip

2/10 Poor

5 Oct 2025

The service was just terrible. The check in took me about 30minites. The staff were just horrible. Food is horrible and very expensive. I would mever rate this as a 5 star and would not recommemd this place at all

Gauri, 4-night trip

10/10 Exceptional

26 Jul 2025

Hôtel incroyable, belles chambres spacieuses et propres, piscines et alentours superbes. Les animations en soirée sont vraiment top.

Aleksandra, 9-night trip

10/10 Exceptional

1 Jun 2025

Excelente Hotel Instalaciones Servicio Comida Todo Genial 100%

Jesus, 3-night trip

8/10 Very good

8 Apr 2025

Sehr gepflegte und hochwertige Unterkunft im Westen von Teneriffa

Stephan, 5-night trip

10/10 Exceptional

31 Mar 2025

Sehr schöne und gepflegte Hotelanlage, mit abwechslungsreichen Speisen- und Aktivitätsangeboten. Wunderschöner riesiger Salzwasserpool.

Cindy, 7-night trip

8/10 Very good

19 Feb 2025

Sehr gutes Essen. An der ein oder anderen Stelle müsste mal renoviert werden

Thomas, 5-night trip

10/10 Exceptional

9 Feb 2025

Relaxing

Anytime we feel like at home , with all the amenities always available

Riccardo, 6-night trip

8/10 Very good

1 Feb 2025

Agave 👎 the rest 👌👌

2nd year and still our preferred destination during the Winter. Only difference from last year was the Agave restaurant. Was fantastic in 2024, but the new 2025 menu was not up to Agave standard. Warm dishes served cold while the wines where hot. Already looking forward to come back to our favorite Meliá resort next year👍👌

7-night trip

6/10 Good

29 Jan 2025

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.

Martha, 5-night trip

10/10 Exceptional

21 Jan 2025

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me

jayne, 7-night trip

8/10 Very good

21 Dec 2024

Schönes Design des Hotels, tolle Pools leider ist der Infinity sehr kühl, gutes Essen, man kann zwischen Buffet und Restaurant wählen, Meeresbuchten und kleiner Strand direkt vor dem Hotel, leider viele Mängel für ein 5 Sterne Hotel , wie kaputte Fließe in der Dusche, der Boden draußen im Restaurant weißt viele Mängel auf, die Liegen sehen nicht schön aus und leider hat es Feuchtigkeitsprobleme und es hat stellenweise gerochen

Andrea, 7-night trip

8/10 Very good

14 Dec 2024

Nach wie vor unsere Lieblingsunterkunft in Alcala. Leider in die Jahre gekommen. Teilweise Möbel ziemlich veraltet in den Zimmern und im Speisesaal. Daher passt das Preis - Leistungs Verhältnis nicht mehr. Sonst alles super, Personal ausgesprochen hilfsbereit, egal um was es ging.

Daniela, 9-night trip

4/10 Fair

4 Dec 2024

Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.

LAURA, 3-night trip