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Staybridge Suites Houston Willowbrook, an IHG Hotel

3.0 star property
Hotel within walking distance of Heron Lakes Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Staybridge Suites Houston Willowbrook, an IHG Hotel

Exterior
Point of interest
Property amenity
Lobby
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Pool
  • Non-smoking
  • Free breakfast
  • Pet-friendly
  • Free parking
Main amenities
  • Daily housekeeping
  • Fitness centre
  • Seasonal outdoor pool
  • Room service
  • 24-hour business centre
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
  • Library
  • Computer station
  • Reception fireplace
Feel at home
  • Free cots/infant beds
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Premium TV channels
The price is HK$609
HK$700 total
includes taxes & fees
26 Dec - 27 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 Queen Bed, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, Kitchen

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Kitchen

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • Sleeps 4
  • 1 Queen Bed

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9.4 out of 10, Exceptional, (1001)
The price is HK$664
HK$777 total
includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
10750 N Gessner Rd, Houston, TX, 77064

What's nearby

  • Heron Lakes Golf Course - 9 min walk - 0.8 km
  • Sam Houston Race Park - 2 min drive - 1.7 km
  • Willowbrook Mall - 5 min drive - 4.3 km
  • Houston Methodist Willowbrook Hospital - 5 min drive - 4.6 km
  • Vintage Park - 9 min drive - 9.8 km

Getting around

  • George Bush Intercontinental Airport (IAH) - 29 min drive
  • Houston William Hobby Airport (HOU) - 39 min drive
  • Houston Station - 25 min drive

Restaurants

  • ‪Hickory Hollow Restaurants & Catering - ‬4 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Jack in the Box - ‬8 min walk
  • ‪Buffalo Wild Wings - ‬4 min drive
  • ‪Wendy's - ‬4 min drive

About this property

Staybridge Suites Houston Willowbrook, an IHG Hotel

At Staybridge Suites Houston Willowbrook, an IHG Hotel, you'll be within a 15-minute drive of CityCentre and Memorial City Mall. The seasonal outdoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness centre. A terrace and a garden are offered, and in-room conveniences include sofa beds and fridges. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 114 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Minimum check-in age – 21
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–9:00 AM
  • Barbecue grills
  • Free reception (selected days)
  • Room service (limited hours)

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference space (450 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • DVD player
  • 42-cm LCD TV
  • Premium satellite channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Queen sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls
  • Desk chair

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Deposit: USD 15 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per night (maximum USD 150 per stay)

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to September

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Staybridge Suites Houston Willowbrook Aparthotel
Staybridge Suites Willowbrook Aparthotel
Staybridge Suites Houston Willowbrook
Staybridge Suites Willowbrook
Staybridge Suites Houston-Willowbrook Hotel Houston
Staybridge Suites Houston Willowbrook
Staybridge Suites Houston Willowbrook an IHG Hotel
"Staybridge Suites Houston Willowbrook an IHG Hotel"
Staybridge Suites Houston Willowbrook, an IHG Hotel Hotel
Staybridge Suites Houston Willowbrook, an IHG Hotel Houston

Frequently asked questions

Does Staybridge Suites Houston Willowbrook, an IHG Hotel offer free cancellation for a full refund?
Yes, Staybridge Suites Houston Willowbrook, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Staybridge Suites Houston Willowbrook, an IHG Hotel?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Staybridge Suites Houston Willowbrook, an IHG Hotel?
Yes, pets are welcome. There's a charge of USD 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Staybridge Suites Houston Willowbrook, an IHG Hotel?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Staybridge Suites Houston Willowbrook, an IHG Hotel?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Staybridge Suites Houston Willowbrook, an IHG Hotel and nearby?
Staybridge Suites Houston Willowbrook, an IHG Hotel has a seasonal outdoor pool and a fitness centre, as well as a picnic area and a garden.
Does Staybridge Suites Houston Willowbrook, an IHG Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Staybridge Suites Houston Willowbrook, an IHG Hotel like?
Staybridge Suites Houston Willowbrook, an IHG Hotel is located a short 9-minute walk from Heron Lakes Golf Course.

Staybridge Suites Houston Willowbrook, an IHG Hotel Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

Tesha, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Rebecca, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Rebecca, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This place is dirty and has bed bugs on the bed
Dewayne, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Anastasia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary, 2-night trip
Verified Hotels.com guest review

6/10 Good

4 star down to 3 star
Weve stayed here a couple times over the last 4 or 5 years due to being dog friendly when we left for bad storms like the hurricaine that just passed. It was always pretty clean and kept up and the bonus is they have a small pond with a gravel track next door to walk your pet. This time it is noticeably run down compared to past conditions. Therecare stains all over on the carpets and there is a noticeable soft spot by the A/c in the double room we booked. Our 2nd room this trip had fleas in it butbthey quickly got us another room and apologized. I did not hold it against them as being pet friendly, you'd have to expect it is possible at some point people dont keep their pets taken care of to the same extent we do. The staff is very friendly and seems to be working genually to keep things in the best shape they can. The outside looks fantastic, but inside they need some maintenance over the whole place. The people would be the only reason i might return again if needed.
Linda, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The property to convenient main road. Upon entering the room I was greeted by dead roaches on the floor. In the morning there was a roach crawling on the sink near the restroom.
Amanda, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Hotel staff were friendly and courteous!
Mary, 1-night trip
Verified Expedia guest review

2/10 Poor

ROACHES!!!!
DO NOT STAY. we checked in late and went up into the room. As soon as we walked into our room we saw roaches. saw five within the 1st two mins. Told the front staff about this and they would not do anything to help. We asked for our money back but was told that we had to go through hotels.com to do this. So we left and went to looked another place. Hotels.com told us that there was nothing they could do and the Hotel told us they could not refund our money because we used Hotels.com.. so basically dont expect Hotels.com to help you out any if you run into a situation with the place your staying.
Frank, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Customer service Receptionist was very unpleasant.
We arrived a little before midnight on Saturday 08/24/2024. My Husband, my 13yr old son and myself. The receptionist behind the desk never probably greeted us and showed absolutely to customer friendly or customer care. The lobby was empty and where the only guests in the lobby. She never stood up from her desk, spoke in a tone that was unprofessional, as if we had bothered her by our late check in perhaps. She then informed me of the $50 refundable security deposit that needed to be paid as well. I booked thru a third party app, and was not aware of it, but was fine with me. My husband paid the security deposit on his card but was told before he'd even swiped his cc, that the Visa card he had, Stay bridge didn't accept that form of payment. He swiped his card, it went thru, and the receptionist seemed annoyed and/or upset that the pymnt went thru. She never gave us any time that breakfast was to be served in the morning, she was just rude all the way around. She continued to ask me when I was giving her my identification was I ready and as I told her several times that I was trying to get it out of my wallet and then she asked me if I needed help getting it out of my wallet if she was annoyed that I was there. I didn't appreciate her attitude her lack of customer service and customer care. We were tired and exhausted and just wanted to sleep in a nice room, so we thought. The air conditioning in the front room was leaking horribly and still is and the water that leaks etc
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Unprofessional housekeeping!
Amber, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Mary, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Breakfast was not provided on second day of our stay with out any notice, that disturbed our schedule significantly.
SANTHOSH, 2-night family trip
Verified Expedia guest review

6/10 Good

This property was conveniently located for the places we needed to visit. The first room assigned to us was infested with roaches, and the manager put us in another room on a different floor with the same setup - king bed and two queen beds. We learned once Saturday hit that there is no room cleaning services on the weekend. However, the front desk arranged for a set of sheets to be delivered and we put them on ourselves. Overall, the suite we had plenty of room for a family of five and friends to visit. The decor needs to be cleaned and/or updated.
Johnny O Atkins,, 5-night family trip
Verified Orbitz guest review

2/10 Poor

The hot water was off because of new water heaters needing to be installed. I was not given notice nor was I offered any compensation for the inconvenience
Corey, 2-night family trip
Verified Expedia guest review

2/10 Poor

There were cockroaches on the drapes and kitchen. Funky smell throughout the building
lorena, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

I am not sure if they want me to lie here or what. When I put I HAD NO HOT WATER for showering it does not like what I am typing. The truth is I had to take 3 cold showers 1 each morning as the hotel did not have hot water.
Penny, 3-night business trip
Verified Expedia guest review

6/10 Good

Carpet is a little dirty and smelled, washer and dryers didn’t work.
Yue, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Bugs!!!
when we got to the room my husband went in to take a shower but couldn't yet because the drain was clogged so he had to go get a plunger from the front desk and tell them that the rod was loose and i had to clean tub after he plunged it. OH and the worst part was the roaches in our room even in the silverware tray and we didn't even use the kitchen once for cooking. so we will not be staying here again. The only positive thing there was the gentleman at the front desk he was very nice and helpful.
John, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Rocky, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Teresa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Mary, 1-night trip
Verified Expedia guest review

6/10 Good

The staff was great the parking was terrible.
TeQuila, 1-night family trip
Verified Expedia guest review

8/10 Very good

MELISSA, 1-night family trip
Verified Hotels.com guest review