I recently stayed at Best Western Plus, and while the property itself had much to offer such as a swimming pool and hot tub, my overall experience was shaped by two very different individuals representing the hotel’s leadership.
First, I want to commend the General Manager, who was absolutely phenomenal. From check-in to check-out, the GM demonstrated professionalism, warmth, and a genuine commitment to guest satisfaction. It was clear she was doing everything possible to maintain a welcoming environment and handle issues swiftly and respectfully. Her leadership and hospitality were top-notch, and she was a bright spot throughout my stay.
Unfortunately, my experience was severely tarnished by interactions with the owner’s son, who presented himself as the owner and created a hostile and deeply unprofessional atmosphere. He was confrontational, dismissive, and shockingly inappropriate—using profane and abusive language toward customers, myself included. When I requested to speak with the actual owner, he refused to connect me, insisting that he was in charge. His behavior was completely unacceptable and did not reflect the values or image of the hotel as conveyed by the rest of the staff.
Pros:hot breakfast, air conditioner worked great, kitchenette, pet friendly and great pet area with doggie bags provided.
Cons: parking is tight due to the amount of construction workers staying at the hotel, hot tub was constantly occupied with men drinking alcohol and partying.
