6/10 Good
9 January 2025
Disappointed
We were in an accessible room due ro using a Wheelchair. The room was nice. It was laid out well for a wheelchair, nice bathroom setup, clean.
However, aome things were not good. This room has a kitchen a dishes. But not a utensil in sight. I tried to call the front desk, but all I got was a busy signal after multiple attempts. It wasnt a huge deal, I just needed to stir something. We made do. Then I tried to adjust the lighting there were light switches all ovwr the place, but only 1 worked, and ot turned on everything! Then I went to the bathroom, and the light switch there did nothing. The bathroom was dark. I tried to call the front desk multiple times, but always busy. I finally walked down to the front and told her. She said maintenance could come in the morning. I told her we were leaving then, and I was hoping to see tonight. She repeated that there is no maintenance available at night. So, i used my phone's flashlight to get the shower going, and showered in the dark.(By the way, the front desk was not busy. I tried calling again as soon as I got to the room again, still busy signal. So, not sure why phones didn't work!) And, I had received a text when I checked in that said I could reach out that way if I needed something. I texted, and got no response.
I guess I would have expected an offer to move rooms, or at least a semblance of apology. Just a dark bathroom, and a dark shower. Not what I would have expected from a Homewood Suites.
Hillary
Hillary, 1-night family trip
Verified Hotels.com guest review
