We had arranged ahead of time for a late check in, but I had not been sent the instructions for how to retrieve our keys. When I called the emergency number, I was rudely informed that I was an idiot for expecting anyone to help me at 10pm, when reception closed at 7 and I was out of luck (my paid reservation was not going to be honored). Then 5 minutes later, mysteriously, I got a text with the instructions and got into our very large, sparsely furnished 2 story apartment. There was a double futon couch in the main room, a small kitchen with a table, 4 chairs. Upstairs, was the bathroom and master bedroom- no windows in either, and it was very hot, but the a/c unit was pouring out water as well as cool air, so we had to turn it off or risk ruining the floors. We sure were not going to call the emergency number again!!
The location was great, so close to the Carcassonne walled city! The breakfast in the morning was also very nice.
They were happy to let us leave our luggage, but reception closed from 12-2 for lunch and we would have been unable to retrieve our bags during that time.