4/10 Fair
16 December 2024
This hotel has definitely gone down hill.., I have been coming to this hotel for over 25 years. It is pretty bad now. I was a guest waiting for my room after a very long trip and they told me I cannot use the bathroom in the office. I had to ask them to talk to a manager. Then I did get access. But the attitude of the staff was the pits. They are obviously very inexperienced and not well-trained. When you’re used to excellent customer service from this hotel, it’s really hard to take a step down. The hotel no longer offers food service during the day or bar service. It used to be like a four star hotel. There are no utensils in the room and you don’t even have enough cups. If you’re staying there two days you need coffee cups wine cups, water, cups. They only gave you two coffee cups. They offer a breakfast in the morning, but if you get there at 9:45 and it closes at 10 everything is pretty much shut down and there’s nothing left to eat. Was not helpful to offer some alternatives to the food. It almost makes me wanna look for a new hotel.
Rose
Rose, 1-night trip with friends
Verified Hotels.com guest review
