Had a horrible experience here. We are a family of 6 with 4 small children. We booked a room with a king and 2 queens. The only reason we looked here is because of the suite option and having enough comfortable space for our family. When we got there they said that they overbooked and so they put us in 2 rooms which was obviously not possible with 4 kids. Then she moved us to another room with 2 queens and a tiny pull out couch that didn’t fit our kids. She offered no apology and when I asked about the price of the room being cheaper (because we paid for the larger room) she said we already had a discount because we booked through a 3rd party. This was an airport hotel and I also booked here because of the free breakfast, which wasn’t open until 7 am and we had to leave at 6:00. Overall we got nothing we paid for and no apology for overbooking and moving our room. The type of room matter a lot when you’re traveling with a lot of little kids. The service was awful.
Martin
Martin (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月21日
Not what I expected from this brand
The hotel is getting run down. It had a broken couch is the dinky lit hallway to our room. The elevator was unreliable on its commands and felt off. The hallways and the room could have been cleaner. The dishes were dirty in the cupboard. It was a large two bedroom suite with kitchen and I loved the amount of space. This hotel does NOT offer free wifi and the tv would take long glitchy pauses inbetween channels with no guide channel. Pool was outdoor and closed for the season. The breakfast was amazing. One of the best. But overall I wouldnt stay here again for the price and lack of amenities.
Samantha
Samantha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Everything was perfect. Fast service. They had the best breakfast I’ve ever had at a hotel.
Justin
Justin (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月11日
Just kinda meeehhh
The room was very smelly like onion. We brought it to the attention of the front desk and they offered an air freshener but when we went down to get it they didn’t have on so the offered a spray. It masked the smell but we smelled like the onion smell all the next day after we checked out. The breakfast was fine but many items were out, as in they were waiting for a delivery. The hot water in the shower was sketchy. My kids got a hot shower but my wife put up with a cold shower because she thought it was out of hot water. Turns out the faucet is touchy and has to be shaken to get the hot water. We were fine but the hotel is falling into disrepair and seems to be lacking some attention.
Elizabeth
Elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月30日
Sandra
Sandra (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
Not good if you need a handicap room
We needed a handicap room with a roll in or walk in shower and bars next to the toilet so we found one advertised at Homewood Suites and reserved it on 9/4 for a 10/23 arrival. When we arrived they had no handicap room for us that met our needs Jennifer was wonderful and tried us in 3 different rooms but none were sufficient. We took the last one but the lack of the proper room severely hampered us having the reunion weekend we had long planned. Wendy, the manager, adjusted our room rate, but even our checkout was screwed up.
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
It’s a really really comfortable place with lots of amenities but I like the most is that is a very clean quiet place / En pocas palabras me encantó quedarme aquí 👌
Emilio
Emilio (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Great place to stay. Friendly staff great location. Safe.
Enrico
Enrico (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Ariel
Ariel (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月9日
No maid service.
Stayed 3 night and 3 days, no maid service. Had to call for toilet paper and clean towels.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月1日
I did enjoy my stay here. Staff was friendly and helpful. Bummer the hot tub and pool was shut down. The room could have been cleaner. Pretty dusty.
Natasha
Natasha (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月30日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月30日
Older hotel with older hotel problems (very loud pipes, uncomfortable pillows). However, the rooms were nice and all the staff were beyond friendly and helpful. There is a shuttle to the airport, which is very close by. Great option for a stay near the airport.
Catherine
Catherine (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月29日
Julie
Julie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Tanja
Tanja (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月24日
Very comfortable but needs updating
Very spacious room. Sofa and Carpet was worn. Carpet in hallways made it very difficult to roll bags on. Beds were comfortable.
Christine
Christine (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
The room was large, well laid out and comfortable. The hotel was also very quiet, even being next to the airport. We had a good stay.