Muy buena opción en la Riviera. Cómodo, muy buena comida y servicio. Muy buenas instalaciones de playa y alberca
Claudio
Claudio (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
JARED LEE
JARED LEE (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月8日
Gerardo
Gerardo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
The Staff is very selective
The staff is very selective to provide a good service to you. If you don't look American (Caucasian), do not expect a good service, even though you are American!
Wors thing! I mentioned something to this lady Lupita! at the front desk when I was doing the check out, and she just say: Oh, I didn't know that.
That was it!
Gerardo
Gerardo (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
Decepção ! Não entrega o que vende ! Ilusão
Está sendo decepcionante, existe um mercado paralelo cobrado pelos atendentes que de acordo com a gorjeta, te oferecem cadeiras de piscina, toalhas e atendimento nos restaurantes ! Apesar de ser all incluse ! Não recomendo ! Caso não dê gorjeta, o atendimento é pessimo !
Marco
Marco (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
It is a wonderfull plage to relax !!!
Israel Carmona
Israel Carmona (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月21日
Janice
Janice (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
Todo está excelente la propiedad los trabajadores muy buena comida y el servicio excelente,sólo vi un problema el piso está muy resbaloso en los pasillos
Araceli C
Araceli C (4 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月20日
Chek in time was at 3pm we didn’t get a room to 5pm we arrived in hotel at 12 they told us they gonna let us in around 2:30
When we come to ask for room they tell us room is not ready they cleaning
We was extremely tired we had long flight
And our room supposed to be pool view they give us room with no views at all
We had views on back of hotel some really bad views
Food was horrible we never experienced that and expect from Riu
We constantly ordered food from outside resort bcs taste was so bad we purchased all inclusive packages but we really didn’t get any of that bcs of food taste and quality resorts like Riu should have better food choices and quality
Two days was raining so bad resorts was so bad. No activities no music nothing was very depressing
We were literally forced to lock ourselves in the room and do nothing
Ppl on reception didn’t even answer the phone for 3 days I try to get extra blanket bcs we were so cold they never bring it
When was our time to check out we asked to chek out at 1pm instead of 12 they say ok no problem
But at 12 they start to knock on doors and 3 ppl show up and said we have to leave and they have to clean the room they have guests coming we told them that we spoke with front desk and they know that we are going to stay extra
30 min later they come again and say that we have to leave
12:45 we were out of the room
We go on front desk to check out
They tell us 400$ pesos we have to pay bcs we stay extra
Marija
Marija (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
Gabriela
Gabriela (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
Very attentive and courteous staff. Food and services were great.
Shahram
Shahram (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
This hotel is exactly as it’s called. It’s a palace in my opinion the nicest hotel in Mexico. The staff was extremely friendly willing to help attentive and everyone spoke English… The grounds themselves were clean. Bathrooms were clean… Many options on dining that there are different restaurants that you can go to and not just eat the buffet……
The buffet for breakfast and lunch was OK a lot of options to choose from…
We’ll definitely stay here again
Regina
Regina (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
Rudy
Rudy (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
Quiet
Yarbul
Yarbul (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月19日
The hotel, beach, and grounds were beautiful. The rooms were nice and spacious. The food was mediocre at best, the buffet was better than the restaurants!! Beer, wine and liquor choices were poor. Cocktails were limited. We took shots of Patron Silver one night, which I drink at home, it was not Patron Silver! The bar tenders and servers were generally attentive if you tipped them. Entertainment was ok. Overall it was an ok experience.
Justin Stuart
Justin Stuart (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Gorgeous property! Perfect location
Jacqueline Di
Jacqueline Di (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月18日
Enjoyed my stay will go again
Shadae
Shadae (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Montserrat
Montserrat (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Alimentos de calidad y buena atención.
Errol Obed
Errol Obed (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
Nice
Jose De Jesus
Jose De Jesus (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月17日
Bom porém é pequeno em termos de resort
O resort em si é pequeno para estadias longas, bem voltado para americanos, drinks basicamente com preparados artificiais em vez de frutas, no entanto espumantes, vinhos e destilados de boa qualidade . As piscinas são pequenas para a quantidade de hóspedes (prefira a praia). Comida bem diversa e restaurantes bons, porém não espere que seja super gourmet pois os sabores são quase os mesmos em todos ainda que os nomes dos pratos mudem. No geral é bom, a equipe de animação e da limpeza levam nota 10, mas provavelmente há opções melhores em termos de infraestrutura na riviera Maya caso a intenção seja passar mais do que uma semana .
Cherazard
Cherazard (10 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Carol
Carol (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月17日
The staff were very nice, friendly and very helpful. Clean atmosphere and some good menu options. Overall great experience should recommend to family and friends.