Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
What's nearby
Playacar Beach - 8 min walk
Playacar Golf Club - 1 min drive
Quinta Avenida - 4 min drive
Playa del Carmen Maritime Terminal - 4 min drive
Playa del Carmen Main Beach - 8 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km
Restaurants
Occidental Allegro - 4 min walk
Pool Bar - 11 min walk
Don Rafael - 2 min walk
Sports Bar Allegro Playacar - 4 min walk
Turquesa - 7 min walk
About this property
Hotel Riu Palace Riviera Maya - All Inclusive
At Hotel Riu Palace Riviera Maya - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball and sunloungers, plus you'll only be steps from Playacar Golf Club. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps and reflexology. Don Rafael, one of 6 restaurants, serves breakfast, lunch and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a nightclub and a free kid's club. Fellow travellers love the pool and helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Snorkelling
Windsurfing
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Water fitness
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Languages
English, Spanish
At a glance
Hotel size
460 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free covered on-site self-parking
On-site parking includes off-street options
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–11:00 AM
6 restaurants
5 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Barbecue grills
24-hour room service
Snack bar/deli
Travelling with children
Free children's club
Children's pool
Playground
Local/corner shop
Children's games
What to do
On the beach
Beach volleyball
Kayaking
Sailing
Scuba diving
Snorkelling
Windsurfing
Shopping
Bike rentals nearby
Golf lessons nearby
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Beach sunloungers
Beach towels
Bike storage
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2006
ATM/banking
Garden
Television in common areas
Health club
Adjacent to a golf course
An outdoor pool
Full-service spa
Nightclub
Hot tub
Sauna
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local culture and ecosystem education
100% renewable energy
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Art Deco architecture
Accessibility
Closed-captioned TV
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled) and heating
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Dryer
Sleep well
Blackout curtains
Turndown service
Bed sheets provided
What to enjoy
Balcony
Separate sitting area
Freshen up
Private bathroom
Separate bath and shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Don Rafael – This buffet restaurant serves breakfast, lunch and dinner.
Il Portico – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Agave – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Yashima – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Also known as
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya Playa del Carmen
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive
Hotel Riu Palace Riviera Maya - All Inclusive Playa del Carmen
Frequently asked questions
Does Hotel Riu Palace Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Riu Palace Riviera Maya - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Riviera Maya - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
Is there an on-site casino at Hotel Riu Palace Riviera Maya - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Hotel Riu Palace Riviera Maya - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Riu Palace Riviera Maya - All Inclusive also has 5 bars, a nightclub and an outdoor pool, as well as a sauna, a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Riviera Maya - All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Riviera Maya - All Inclusive like?
Hotel Riu Palace Riviera Maya - All Inclusive is a short 8-minute walk from Playacar Beach and 12 minutes' walk from Xaman Ha Aviary. The local area is walkable and popular for its beaches.
Hotel Riu Palace Riviera Maya - All Inclusive Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
23 October 2024
Excelente Resort
Excelente estancia! Staff increíble comida excelente! Sin lugar a dudas volveré a hospedarme con riu palace Riviera maya! Si estás dudando dónde quedarte en Playa del Carmen esta es tu mejor opción
Alejandro
Alejandro, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 October 2024
Área externa espetacular!
Hotel antigo, porém reformado, com quartos agradáveis. Decoração retrô de hall de entrada e acessos principais, o que dá um aspecto visual muito poluído. Hotel com acessibilidade. Tratamento impecável. Alimentação variada e muito boa. Equipe de "outros-serviços" sensacional, com várias atividades para todas as idades. Festas ótimas. O local é um pouco afastado do aeroporto e a estrada não é muito boa. A área externa é espetacular! O hotel possui SIM elevador, diferente do que foi informado no site Hoteis.com. Outro ponto que o site oferece é um crédito de US$ 850,00 por quarto para o uso em serviços durante a estadia. NÂO são créditos, são descontos na compra de serviços no hotel - o que achei super enganoso!!!
Ana Paula
Ana Paula, 6-night family trip
Verified Hotels.com guest review
8/10 Very good
19 September 2024
jesus daniel
jesus daniel, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 September 2024
We have stayed at this property twice now. Staff is warm and friendly. Resort is beautifully maintained.
David H
David H, 6-night trip
Verified Expedia guest review
10/10 Exceptional
18 September 2024
Good food options
Carlos
Carlos, 6-night trip
Verified Expedia guest review
10/10 Exceptional
18 September 2024
The Riu palace maya resort was exceptional. I would highly recommend it. From the shows which were amazing to food options (Buffett to specialty restaurants) specialty coffee shop, bars and a lounge room, gym, spa, and so much more. The staff were gracious, professional and went out of their way to make my stay the best one I’ve ever experienced.
Hilda R.
Hilda R., 7-night trip
Verified Expedia guest review
10/10 Exceptional
18 September 2024
This property is gorgeous! The food is amazing and the service is impeccable! My husband and I celebrated our anniversary but will will be back next year with our children!
Denise
Denise, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
17 September 2024
I loved everything about it I was there for 5 nights from 9/10-9/15 my boyfriend and I my birthday was 9/14 and the hotel staff were very attentive and acknowledged my birthday in my Resturant’s of choice for breakfast, lunch and dinner sang me happy birthday and made me cakes and deserts saying happy birthday in Spanish my boyfriend even proposed to me that day it was the best time of my life I would recommend this hotel to anyone.
Chaney
Chaney, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
We had a lovely stay family friendly resort. Everyone was very attentive and friendly. Food was on point and different options. Just wished they had more activities and shows.
Nancy
Nancy, 4-night trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
its quiet and easy access to the beach and pools.
Jesus Fernando
Jesus Fernando, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 September 2024
The staff was friendly. The food choices were very good.
The kid's pool could be a bit bigger otherwise my family really enjoyed their time at the resort.
Sussi
Sussi, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
15 September 2024
I had the best time at Riu Palace Riviera Maya. The hotel is located on a beautiful stretch of the beach, with a wide white sand stretch. It's quiet and relaxed. They have plenty of chairs, shade provided by trees, and staff takes drink orders from the sand. Perfection.
The grounds are beautiful and spotlessly clean. The rooms are super comfortable and housekeeping services ensure the rooms stays clean and organized at all times.
The all-inclusive system provides a bountiful suppy of food and drinks. There are food stations and bars spread across the property, all providing quality foods and drinks. Breakfast is huge, cafeteria has many options, and the night restaurants serve tasty food. It's not super fancy but all is tasty. The highlight is the coffee bar with the best desserts available.
The hotel also has a packed agenda of activities, exercise classes, dance classes, sports. And at night there are live bands, and high-quality entretainers (shoutout to the Michael Jackson act which was simply amazing!). You can also go to the other nearby Riu properties that have other activities. RIU Tequila has a nightclub and a weekly huge and fun party.
The staff is the friendliest and most helpful. They are always circulating and trying to anticipate guests' needs.
All in my party felt this was a great value hotel! And I would definitely return. Great job Riu team! You provide a memorable experience!!
Julia
Julia, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 September 2024
Viktoriia
Viktoriia, 6-night trip
Verified Expedia guest review
10/10 Exceptional
14 September 2024
Great hotel stay! Please add more food options from Oaxacan cuisine!!
Jaime
Jaime, 5-night trip
Verified Expedia guest review
8/10 Very good
14 September 2024
Brenda
Brenda, 6-night trip
Verified Expedia guest review
10/10 Exceptional
14 September 2024
Ashraf
Ashraf, 6-night trip
Verified Expedia guest review
8/10 Very good
13 September 2024
Nothing really unique.
Jacob
Jacob, 7-night trip
Verified Expedia guest review
10/10 Exceptional
13 September 2024
The property was great and the staff was excellent. Exceeded my expectations for this resort!
Dylan
Dylan, 7-night romance trip
Verified Expedia guest review
8/10 Very good
13 September 2024
Good food, beds were okay upon arrival but sheets changed over and then they were fine, great staff and service
Lukas
Lukas, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 September 2024
Great staff
Arturo
Arturo, 3-night trip
Verified Expedia guest review
10/10 Exceptional
11 September 2024
Excellent property staff and beach! Enjoy the location very much. The only thing lacking was the gym was a little bit in need of repair and better equipment
Kirk
Kirk, 4-night trip
Verified Expedia guest review
10/10 Exceptional
10 September 2024
The staff on site were simply the best
diana
diana, 7-night trip with friends
Verified Expedia guest review
10/10 Exceptional
10 September 2024
Amazing
Miles
Miles, 4-night trip
Verified Orbitz guest review
6/10 Good
10 September 2024
My only complaint is that my room was above the courtyard where they had live music every night. Great if your in the mood not so great if you want to sleep.
Patrick
Patrick, 5-night trip
Verified Expedia guest review
8/10 Very good
9 September 2024
Food is ok, repetitive food. Staffs are amazing, great service. I had to change my bed linen twice because there were spots on it, but the new one also had spots. Linens looked clean but they had spots which made me feel disgusted.