See all properties

Eterna Tulum

3.5 star property
Tulum hotel with outdoor pool and restaurant

選擇日期查看價格

Photo gallery for Eterna Tulum

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Hallway
Hallway
Bar (on property)
Building design
Escape to Eterna Tulum, where laid-back vibes meet warm Mexican hospitality. Unwind with a hot stone massage or soak up the sun at the rooftop terrace and poolside bar. With free in-room WiFi, cycling activities, and delicious Tex-Mex cuisine at Perpetua restaurant, this hotel near Tulum Mayan Ruins is perfect for those seeking adventure and relaxation.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • Pool
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Swim-up bar
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • Beach shuttle
  • Theme park shuttle
  • Shopping centre shuttle

Feel at home (6)

  • Kitchenette
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is HK$491
HK$622 total
includes taxes & fees
12 Mar - 13 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, individually decorated

Junior Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Hypo-allergenic bedding, minibar, individually decorated

Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool

Hypo-allergenic bedding, minibar, individually decorated

Junior Suite Pool

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 55.65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

Hypo-allergenic bedding, minibar, individually decorated

Deluxe Pool

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
Fridge
Hypo-allergenic bedding
  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe

Hypo-allergenic bedding, minibar, individually decorated

Deluxe

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
Hypo-allergenic bedding
Blackout curtains
  • 38.34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Plus Pool

Hypo-allergenic bedding, minibar, individually decorated

Suite Plus Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 67.35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Plus

Hypo-allergenic bedding, minibar, individually decorated

Deluxe Plus

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
  • 38.34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Copal Tulum Hotel

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.6 out of 10, Excellent, 923 reviews
The price is HK$766
HK$948 total
includes taxes & fees
12 Mar - 13 Mar
Copal Tulum Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 4.0 km
  • Gran Cenote - 6 min drive - 6.2 km
  • Tulum Mayan Ruins - 9 min drive - 5.5 km
  • Tulum Beach - 12 min drive - 6.3 km
  • Playa Paraiso - 19 min drive - 8.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬8 min walk
  • ‪Asian Bodega - ‬11 min walk
  • ‪El Camello Jr - ‬9 min walk
  • ‪El Tio - ‬10 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk

About this property

Eterna Tulum

Eterna Tulum features a rooftop terrace and puts you a short five-minute drive from Tulum National Park. Guests can indulge in deep-tissue massages and enjoy Tex-Mex cuisine at Perpetua, which is open for breakfast and lunch. There's an outdoor pool and a poolside bar, and in-room conveniences include fridges and microwaves.

Languages

English, Italian, Spanish

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) are not allowed
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free secured, uncovered on-site self-parking
    • Free uncovered on-site extended parking
    • Wheelchair-accessible parking on site
    • Free off-site parking within 3 ft
    • Street parking available
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Off-site

    • Beach shuttle*
    • Shopping centre shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property
    • Clothing optional (nudity permitted in public areas)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Water dispenser

What to do

  • Beach shuttle (surcharge)
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Co-working spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Bike hire
  • Bike repair services
  • Electric bike charging stations
  • Bike cleaning
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Bike parking
  • Spa services
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Water dispenser
  • Reception hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 150
  • Front entrance ramp
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • 4 steps to reach property

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.

Dining

Perpetua – This poolside restaurant specialises in Tex-Mex cuisine and serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: MXN 2000 per accommodation, per stay
  • A damage deposit of MXN 2000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: MXN 20 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3000 per vehicle (one-way. Maximum occupancy 5)
  • Ferry terminal shuttle and bus station shuttle services are offered for an extra charge
  • Beach shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of MXN 400 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Clothing is optional at this property.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Property Registration Number 71774021

Frequently asked questions

Does Eterna Tulum offer free cancellation for a full refund?

Yes, Eterna Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Eterna Tulum?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Eterna Tulum?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Eterna Tulum?

Yes, there's free self and extended parking.

Is an airport shuttle service offered by Eterna Tulum?

Yes, an airport shuttle is available. The charge is MXN 3000 per vehicle one-way.

What are the check-in and check-out times at Eterna Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of MXN 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Eterna Tulum and nearby?

Have fun with nearby activities such as hiking, skydiving and snorkelling. Additional recreation nearby includes cave exploring, ecotours and segway hire. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Eterna Tulum?

Yes, Perpetua offers al fresco dining, Tex-Mex cuisine and pool views.

Does Eterna Tulum have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a microwave.

What's the area around Eterna Tulum like?

Eterna Tulum is a short 15-minute walk from Holistika Art Walk and 18 minutes' walk from Dos Aguas Park.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Eterna Tulum Reviews

Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent hotel, everything very good, I totally recommend it
GUILLERMO, 1-night trip

10/10 Exceptional

Great atmosphere. Comfy
Miguel, 4-night trip

10/10 Exceptional

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Emily, 6-night trip

10/10 Exceptional

Loved our stay!
Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Katy, 1-night trip

8/10 Very good

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Shandon, 4-night trip

10/10 Exceptional

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

10/10 Exceptional

Leland
I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum
Leland, 3-night trip

2/10 Poor

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Maria L, 3-night trip

8/10 Very good

Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

10/10 Exceptional

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

8/10 Very good

Cute place in Tulum
Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Sibylle, 1-night trip

8/10 Very good

Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Luis, 4-night trip

4/10 Fair

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
katelyn, 3-night trip

10/10 Exceptional

Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!
Sheryl Anne, 7-night trip

10/10 Exceptional

Korina, 5-night trip

4/10 Fair

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.
Brittany, 6-night trip

10/10 Exceptional

Julian Martin, 1-night trip

2/10 Poor

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas
Emilio, 2-night trip

10/10 Exceptional

Ivette, 7-night trip

10/10 Exceptional

Merveilleux
Jean-pierre, 6-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

Joanne, 2-night trip

10/10 Exceptional

Jose, 1-night trip

10/10 Exceptional

Laura, 1-night trip

8/10 Very good

gracias
VERONICA ELIZABETH, 2-night trip