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Conrad Tulum Riviera Maya

5.0 star property
Tulum beachfront resort with 7 restaurants, spa

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Exterior
Property video
3 outdoor pools, pool umbrellas, pool loungers
Lobby
Lobby
Tucked away near Akumal Beach, Conrad Tulum Riviera Maya is the ultimate luxury retreat for families. Unwind with a refreshing cocktail at one of 3 beach bars or indulge in some pampering at the onsite spa, where you can enjoy a manicure/pedicure and massage. With multiple dining options and helpful staff on hand, this hotel has everything needed to create unforgettable memories.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Connecting rooms available
  • Pool
  • Non-smoking
  • Bar
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 beach bars
  • 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach towels
  • Pool bar
  • Swim-up bar

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is HK$2,128
HK$2,944 total
includes taxes & fees
14 Sept - 15 Sept

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 2 Bedrooms

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Premium bedding
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with King Bed

View from room

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 47 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 47 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • 145 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 47 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Premium bedding, pillow-top beds, minibar, in-room safe

Presidential Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 186 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Sports facility

Hilton Tulum Riviera Maya All-Inclusive Resort

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, 1,884 reviews
The price is HK$2,216
HK$2,216 total
includes taxes & fees
5 Sept - 6 Sept
Hilton Tulum Riviera Maya All-Inclusive Resort
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About the area

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

What's nearby

  • Dolphinaris Tulum - 10 min walk - 0.9 km
  • Riviera Maya Golf Club - 19 min walk - 1.7 km
  • Xcacel Beach - 5 min drive - 4.2 km
  • Akumal Beach - 6 min drive - 7.1 km
  • Xel-Há Park - 7 min drive - 7.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 28.4 miles/45.7 km

Restaurants

  • Bahia Principe Grand Coba
  • ‪Lobby Pub - ‬4 min drive
  • ‪Katok - ‬6 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪Le Gourmet Restaurant - ‬3 min drive

About this property

Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Xel-Há Park and Akumal Beach. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. Maratea - Mediterranean, one of 7 restaurants, serves lunch and dinner. Other highlights at this luxurious resort include 3 beach bars, a free kid's club and a poolside bar. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 349 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 7 restaurants
  • 2 bars/lounges
  • 3 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • 2 meeting rooms
  • Computer station
  • Conference centre (50000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 11 buildings/towers
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 89
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Visual fire alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 65-inch flat-screen TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker

Sleep well

  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Private plunge pool
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Dining

Maratea - Mediterranean – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican – Overlooking the ocean, this fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Kengai - Asian – Overlooking the ocean, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese – Overlooking the ocean, this sushi bar specialises in sushi and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ultramar – This bar serves breakfast, lunch and light fare. Open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.

Fees & policies

Renovations and closures

This property is closed from 26 September 2025 to 27 September 2025 (dates subject to change).

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Conrad Tulum
Conrad Tulum Riviera Maya Tulum
Conrad Tulum Riviera Maya Resort
Conrad Tulum Riviera Maya Resort Tulum

Frequently asked questions

Is Conrad Tulum Riviera Maya currently open?

This property is closed from 26 September 2025 to 27 September 2025 (dates subject to change).

Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?

Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Conrad Tulum Riviera Maya?

Yes, there are 3 outdoor pools.

Are pets allowed at Conrad Tulum Riviera Maya?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Conrad Tulum Riviera Maya?

Yes, there's free valet parking.

What are the check-in and check-out times at Conrad Tulum Riviera Maya?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Conrad Tulum Riviera Maya and nearby?

Have fun with nearby activities such as hiking, kayaking and snorkelling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Conrad Tulum Riviera Maya also has 3 beach bars and a private beach, as well as private plunge pools and a 24-hour fitness centre.

Are there restaurants at or near Conrad Tulum Riviera Maya?

Yes, there are 7 on-site restaurants, featuring al fresco dining, local and international cuisine and ocean views.

Does Conrad Tulum Riviera Maya have any outdoor private spaces?

Yes, every room features a private plunge pool and a furnished balcony or patio.

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Conrad Tulum Riviera Maya Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Service staff
Food
Restaurant
Room
Breakfast
Beach
Drinks
Children
Water
Family friendly

What guests liked

  • The private beach was clean, amazing, and perfect for snorkeling with opportunities to see fish and even stingrays. (7 reviews)
  • The breakfast buffet at Arbolea was one of the best the reviewers have ever had. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great staff -- courteous, kind and attentive; very thoughtful with extra touches like birthday celebrations, towels, drinks and sunblock; shoutout to Andres and also the staff at Kengai and Arborlea for exceptional service.
Corie, 3-night trip

10/10 Excellent

Conrad Tulum is an amazing property. It's extremely beautiful, it is well manged, and it is secure. It offers everything you need to enjoy your stay in the Maya Riviera including beaches, pools, restaurants, a full service spa, and other onsite amenities. The staff are attentive to the needs of guests. Best hotel/resort I have stayed at. Excited to return soon.
Dennis, 8-night trip

10/10 Excellent

Best service , beautiful jungle trail to room, beautiful pool
Christine, 5-night trip

10/10 Excellent

Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.
Jossie, 3-night trip

10/10 Excellent

This property is amazing and service is excellent!
Giulliana, 5-night trip

10/10 Excellent

Great place to relax and spend some days with the family
Juan, 4-night trip

10/10 Excellent

Conrad Tulum is a little slice of heaven! We will be recommending this hotel to friends and family.
Kyle, 1-night trip

10/10 Excellent

Amazing property
Varun, 5-night trip

10/10 Excellent

Great
Alex, 2-night trip

10/10 Excellent

Can't wait to come back

It was perfect - and the staff was warm and wonderful
3-night trip

10/10 Excellent

Time away from the Cold

I truly enjoyed my stay at the Conrad. The staff were incredible and it was their hard work and engagement that made the experience so great.
Anderson, 5-night trip

10/10 Excellent

Loved it!!
emmett t, 3-night trip

10/10 Excellent

Five-star luxury, excellent staff and service, all you need is on site
Michael, 4-night trip

8/10 Good

Beautiful resort
Diana, 3-night trip

8/10 Good

Beautiful, location - good food and service. broken hot tubs and slow towel service.
Joseph, 4-night trip

10/10 Excellent

Conrad Cool!

This was magic From the room to the beach . It was so so special.
Pratap, 4-night trip

10/10 Excellent

Second stay at the property and it was excellent!
Angela K, 4-night trip

8/10 Good

Place was great… never had a any hot water in rooms or jacuzzis…
Stewart, 2-night trip

10/10 Excellent

Excellent property and wonderful staff!
Angela, 1-night trip

10/10 Excellent

Loved everything from the moment I walked in.
Mark, 3-night trip

10/10 Excellent

Great place!
Jacqueline, 3-night trip

10/10 Excellent

I like everything about this porperty
Jermaine, 3-night trip

10/10 Excellent

Amazing property and very attentive staff
Jordan, 3-night trip

10/10 Excellent

Such an amazing resort with super friendly staff!
Jennifer, 4-night trip

10/10 Excellent

5 star experience.
Georgina, 3-night trip