The hotel was very disorganized, I had to pay extra money and taxes that I wasn’t informed about. So the room cost more then the price was given on the website.My room was dirty. Bathtub was full of sand and shower curtain was not even on. One towel was only in my room.
Crystle
Crystle (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月16日
Crappy customer service
Well check in was ok. I had already paid a down payment and was told that when I got there I would have a certain amount left to pay which was fine. When I was told the total amount due that I owed I paid it. The next morning I looked at my bank account and they took out the WHOLE total amount of my stay. I even went downstairs and tried to explain to the older gentleman and it was like I had the proof on my phone and he was still calling me a liar. I was fed up! Went back to the room and called my bank. The lady at the bank did verify that they did take out the total amount of my whole stay. Went downstairs called my bank in front of them and the older gentleman wouldn’t hardly let the lady at my bank talk. I went back to my room called my bank again and verified again and it was the total amount. So not only did I pay a deposit but I also paid the whole total amount of my stay. Which was over $504. Every time me and my daughters would go downstairs after that the older gentleman would look at us and just shake his head. Also he keep trying to tell me I booked through Expedia! I was like dude no I didn’t. Will never go to this place again. Their communication sucks. The manager acts like they are scared to get out the office to fix a problem. There was pub hair in the hot tub. They never brought us extra towels. Stains on the sheets. Property itself just looked all around rough! Also we was getting woke up every morning at 5:30-6 with kids running nonstop the floor above us.
Brandy
Brandy (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月16日
Lisa
Lisa (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月15日
The photos look SO much better than in person. It is run down and needs a facelift for sure. The beds are incredibly uncomfortable, the shower didn’t drain, the first room we checked into smelled like smokers but the very nice concierge moved us without a problem. Not worth the money.
Lisa
Lisa (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月15日
No housekeeping.
The room was beautiful, but I was surprised that there was not any housekeeping during our stay. We had to ask for towels and take out our own trash. Most of the extracurricular activities were closed but was told they would be opened. The hot tubs had so many chemicals that it bleached my swimsuit but was still relaxing. I would visit again but only during the summer.
Lisa
Lisa (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月14日
Excellent stay in a lovely location
We had a lovely stay. The weather was perfect and there are so many fun things to do at the resort. The front desk attendants were very kind and professional. The room rates were extremely reasonable this time of year, and we are overall pleased with our stay. If you do stay this time of year, just be aware that some resort options are not available everyday of the week - such as the gameroom and putt putt. BUT that doesn’t change our feelings about our stay - we are grateful for a wonderful experience. Thank you.
AMY
AMY (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月10日
Theresa
Theresa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月10日
Passing through
It was a nice hotel but the walls are thin you can hear everything next door and above
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月2日
LINDA
LINDA (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月2日
I would stay here again
I had a really good experience, after reading some of the reviews before booking I was kinda nervous but once I got there I was actually pretty pleased with my stay for the price I paid.
Tekesha
Tekesha (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月27日
Gytonne
Gytonne (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月17日
We couldn't Check-In at 4!!!!
Check-In was terrible! The lady at front desk was somewhat helpful. But we arrivedc from out of town and had to wait 2 hours after check-in time,to actually check in- because housekeeping was still cleaning!That wasn't cool!A gentleman at the front desk stepped in ,and waived my remaining balance, after I requested!
Monifa
Monifa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
I like it
jose
jose (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月30日
The worst place ever. There were hair on the walls, hallways smell like urine, no toiletries. Do not waste your money
Najuma
Najuma (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月28日
We love it there love the food
Ron
Ron (6 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月26日
Zaira
Zaira (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Great Stay
I love this place!!!
Selena
Selena (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月17日
The communication was not good
Albert
Albert (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
It was a nice and the price was a good deal. The staff were very courteous and helpful. Overall a very comfortable experience.
The hotel is showing it's age, some upgrades like painting etc would be good.
Abraham
Abraham (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Thanks so much for everything
Tony
Tony (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Very nice room with a view of the ocean.
Hazel
Hazel (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月1日
Great Experience as Always!
Air conditioner in room did not cool room to preferred temperature.
Light above table did not work.
Toilet clogged and when engineering came they didn’t really say anything. Slightly odd.
Janell
Janell (3 晚家庭旅程)
Orbitz 真實旅客評價
8/10 很好
2024年10月29日
We had a great stay. There was a few things that could have been better. The carts to transport luggage was small and not at all easy to use! And the cleaning staff knocked but tried them just walk in when we were still in room. We asked them to come back later and bring towels and stuff which they never did. Then on last day we were there about 9:30 AM they just came d as no opened the door. No knocking or anything. I was going back and forth taking things down to car my wife was still getting ready to leave and he walked in on her. I told the front desk about it and said it was a good thing she was dressed already because we eould have had a very serious situation. But over all it was a great stay celebrating our 27th Anniversary!!