K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000
What's nearby
Ho Chi Minh Mausoleum - 4 min drive
Dong Xuan Market - 4 min drive
Quan Chuong Gate - 4 min drive
Hoan Kiem Lake - 5 min drive
St. Joseph's Cathedral of Hanoi - 6 min drive
Getting around
Hanoi (HAN-Noi Bai Intl.) - 29 min drive
Hanoi Long Bien Station - 8 min drive
Hanoi Railway Station - 14 min drive
Ga Thuong Tin Station - 21 min drive
Airport shuttle (surcharge)
Restaurants
Oven D'or Restaurant - 3 min walk
Sheraton Hanoi Lobby Lounge - 3 min walk
The Slavic Teahouse - 2 min walk
Sheraton Club Lounge - 3 min walk
Hanoi Taco Bar - 1 min walk
About this property
Sheraton Hanoi Hotel
At Sheraton Hanoi Hotel, you'll be a short five-minute drive from West Lake and Hoan Kiem Lake. You can visit the spa to be pampered with hot stone massages, facials or aromatherapy, and Oven D'or, one of 2 restaurants, serves breakfast, lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights at this luxurious hotel.
Languages
Chinese (Mandarin), Dutch, English, Japanese, Korean, Vietnamese
At a glance
Hotel size
299 rooms
Arranged over 18 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Club Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (3-device limit)
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
On-site parking is limited
Height restrictions apply for on-site parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
2 restaurants
Poolside bar
Coffee shop
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Children's pool
Children's menu
What to do
Tennis
Fitness classes
Yoga classes
Shopping
Pool table
Table football
Bike rentals nearby
Golfing nearby
Working away
10 meeting rooms
Computer station
Co-working spaces
Conference centre (14854 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2004
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
Terrace
Health club
An outdoor pool
Designer shops on-site
Full-service spa
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Banquet hall
Outdoor entertainment area
Art Deco architecture
Accessibility
Wheelchair-accessible
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lever door handles
Step-free path to entrance
Room amenities
Be entertained
37-inch TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Selected Comfort mattress
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Fireplace
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi (3-device limit)
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
High chair
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Special features
Spa
Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.
Dining
Oven D'or – This buffet restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Hemispheres – Overlooking the garden, this steakhouse only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge – On-site coffee shop. Happy hour is offered. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 25 for adults and USD 12.5 for children
Airport shuttle service is offered for an extra charge of USD 120 per vehicle (return. Maximum occupancy 8)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for USD 35.31 per night
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 7:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses wind and solar energy, plus eco-friendly cleaning products.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Hanoi Hotel
Sheraton Hanoi
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi
Frequently asked questions
Does Sheraton Hanoi Hotel offer free cancellation for a full refund?
Yes, Sheraton Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Hanoi Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
Are pets allowed at Sheraton Hanoi Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Hanoi Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Sheraton Hanoi Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per vehicle return.
What are the check-in and check-out times at Sheraton Hanoi Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Sheraton Hanoi Hotel and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Hanoi Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sheraton Hanoi Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views.
What's the area around Sheraton Hanoi Hotel like?
Sheraton Hanoi Hotel is in Tay Ho, a short 1-minute walk from West Lake.
Sheraton Hanoi Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Good
17 August 2024
It’s not worth for the price they charge from the guest, particularly foods.
Kirupamoorthy
Kirupamoorthy, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
31 July 2024
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Zachary
Zachary, 5-night trip
Verified Expedia guest review
10/10 Exceptional
7 July 2024
Super nice Hotel
Allen
Allen, 4-night trip
Verified Expedia guest review
10/10 Exceptional
4 June 2024
Very Good Hotel for Business Travel and Meetings
20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Andrew
Andrew, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
27 May 2024
Great hotrl
Excellent hotel.lovely staff.
john
john, 4-night trip
Verified Hotels.com guest review
6/10 Good
8 March 2024
Nia
Nia, 7-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
13 January 2024
Excellent Overall Stay
Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Pankaj
Pankaj, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 November 2023
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Sreekala
Sreekala, 1-night trip
Verified Expedia guest review
10/10 Exceptional
24 October 2023
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
David
David, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
21 September 2023
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Rodolfo
Rodolfo, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 May 2023
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
June
June, 3-night family trip
Verified Expedia guest review
8/10 Very good
4 April 2023
SUREKHA
SUREKHA, 2-night trip with friends
Verified Hotels.com guest review
4/10 Fair
17 March 2023
Lisa
Lisa, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
6 March 2023
TAPAN
TAPAN, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 February 2023
Just lovely this hotel
Everything was amazing, the team took great care of me, I could not ask for a better stay