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Sheraton Hanoi Hotel

5.0 star property
Lakefront hotel with 2 restaurants, near Ho Chi Minh Mausoleum

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Photo gallery for Sheraton Hanoi Hotel

Property amenity
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers
Meeting facility
Property amenity
Lounge
Sheraton Hanoi Hotel, near Dong Xuan Market, offers a tranquil retreat amidst the city bustle. Enjoy yoga classes and fitness sessions at the health club or indulge in spa treatments like body scrubs and hot stone massages. With two on-site restaurants serving breakfast to al fresco dining options, you'll find something delicious at any time of day.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Pool
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and pool bar
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is HK$956
HK$1,105 total
includes taxes & fees
5 Sept - 6 Sept

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Select Comfort bed
Blackout curtains
Shower/bath combination
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Select Comfort bed
Blackout curtains
Shower/bath combination
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Select Comfort bed
Blackout curtains
Shower/bath combination
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Select Comfort bed
Blackout curtains
Shower/bath combination
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
TV
Select Comfort bed
Blackout curtains
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Club Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
TV
Select Comfort bed
Blackout curtains
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Living room

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Select Comfort bed
  • 67 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Select Comfort bed
  • 112 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Living room

Club Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Select Comfort bed
  • 123 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Living room

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Select Comfort bed
  • 176 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 1,004 reviews
The price is HK$920
HK$1,043 total
includes taxes & fees
7 Sept - 8 Sept
InterContinental Hanoi Westlake by IHG
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About the area

Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Ho Chi Minh Mausoleum - 3 min drive - 3.3 km
  • Dong Xuan Market - 4 min drive - 3.7 km
  • Hoan Kiem Lake - 5 min drive - 4.8 km
  • St. Joseph's Cathedral of Hanoi - 6 min drive - 4.8 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive
  • Hanoi Long Bien Station - 8 min drive
  • Hanoi Railway Station - 14 min drive
  • Ga Thuong Tin Station - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Oven D'Or - ‬4 min walk
  • ‪Sheraton Club Lounge - ‬3 min walk
  • ‪Cafe Du Lac - ‬3 min walk
  • ‪Hemisphere's Steak and Seafood Grill - ‬3 min walk
  • ‪The Slavic Teahouse - ‬2 min walk

About this property

Sheraton Hanoi Hotel

At Sheraton Hanoi Hotel, you'll be a short five-minute drive from Hoan Kiem Lake and West Lake. You can visit the spa to be pampered with hot stone massages, facials or aromatherapy, and Oven D'or, one of 2 restaurants, serves breakfast, lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 299 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The check-in location differs from the property location; go to: [Club Lounge]
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (3-device limit)
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Table football
  • Bike rentals nearby
  • Golfing nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre (14854 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Designer shops on-site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall
  • Outdoor entertainment area
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 109
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 115
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Lever door handles
  • Step-free path to entrance

Room amenities

Be entertained

  • 37-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (3-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Spa

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Oven D'or – This buffet restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Hemispheres – Overlooking the garden, this steakhouse only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge – On-site coffee shop. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (return. Maximum occupancy 8)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from 29 August 2025 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for USD 35.31 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses wind and solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Sheraton Hanoi Hotel
Sheraton Hanoi
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi Hotel offer free cancellation for a full refund?

Yes, Sheraton Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Hanoi Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.

Are pets allowed at Sheraton Hanoi Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Sheraton Hanoi Hotel?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Sheraton Hanoi Hotel?

Yes, an airport shuttle is available. The charge is USD 120 per vehicle return.

What are the check-in and check-out times at Sheraton Hanoi Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

What is there to do at Sheraton Hanoi Hotel and nearby?

Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Hanoi Hotel also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Sheraton Hanoi Hotel?

Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views.

What's the area around Sheraton Hanoi Hotel like?

Sheraton Hanoi Hotel is in Tay Ho, a short 1-minute walk from West Lake.

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Sheraton Hanoi Hotel Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Food
Room

Reviews

10/10 Exceptional

Great place to stay
Sebastiaan, 8-night trip

10/10 Exceptional

Great Stuff and good food and accommodation
Fausta, 4-night trip

10/10 Exceptional

Great hotrl

Excellent hotel.lovely staff.
john, 4-night trip

10/10 Exceptional

Just lovely this hotel

Everything was amazing, the team took great care of me, I could not ask for a better stay
Louisa, 1-night trip

10/10 Exceptional

The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
David, 2-night trip

10/10 Exceptional

the room and staffs' hospitality are excellent. next time we will be staying longer.
Taku, 1-night trip

10/10 Exceptional

Top level hotel in Hanoi.
David, 1-night trip

10/10 Exceptional

Very Good Hotel for Business Travel and Meetings

20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Andrew, 2-night trip

10/10 Exceptional

Good business hotel

Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
3-night trip

10/10 Exceptional

This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Rodolfo, 2-night trip

10/10 Exceptional

I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Zachary, 5-night trip

10/10 Exceptional

All good
Mao Shung, 1-night trip

10/10 Exceptional

Very good
Naohiro, 3-night trip

6/10 Good

It’s not worth for the price they charge from the guest, particularly foods.
Kirupamoorthy, 6-night trip

10/10 Exceptional

Too noisy for the air conditioning
Weixia, 3-night trip

8/10 Very good

It was ok only. Towels were hard.
Hisako, 1-night trip

10/10 Exceptional

FUKAI, 1-night trip

10/10 Exceptional

HSING, 1-night trip

8/10 Very good

MIYAKO, 4-night trip

10/10 Exceptional

Good
Naohiro, 4-night trip

10/10 Exceptional

CHIH HSUAN, 1-night trip

10/10 Exceptional

JungSheng, 1-night trip

10/10 Exceptional

很好湖景很美

服務很好 環境很乾淨 只是有點舊 早餐非常好吃 精緻 可以吃到很多越南特色料理
YUNCHIH, 4-night trip

10/10 Exceptional

Harry, 1-night trip

10/10 Exceptional

Thomas, 3-night trip