Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
What's nearby
Playa Paraiso Golf Course - 6 min drive
Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive
Paradise Beach - 9 min drive
Maroma Beach - 14 min drive
Puerto Morelos Beach - 17 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 19.1 miles/30.7 km
Free airport shuttle
Free theme park shuttle
Restaurants
Cena Trattoria By el Faro - 9 min drive
Huama - 10 min drive
El Mar y Tierra - 7 min drive
Limon y Sal - 10 min drive
Don Miquel - 8 min drive
About this property
El Dorado Royale, Catamarán, Cenote & More Inclusive
El Dorado Royale, Catamarán, Cenote & More Inclusive offers a private beach and puts you near activities such as windsurfing. 6 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. LA CANTINA BAR, one of 12 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. 2 beach bars and a free airport shuttle are other highlights, and apartments offer nice touches such as free minibar items and Jetted bath. Fellow travellers like the helpful staff and restaurant.
All-inclusive
This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
Meals and beverages at companion properties
Land activities
Volleyball
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
Languages
English, Spanish
At a glance
Property size
476 apartments
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Express check-out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Free secured, uncovered on-site self-parking
Free secured, uncovered on-site valet parking
Transfers
Free airport shuttle on request (available 24 hours a day)*
Off-site
Free theme park shuttle
Other information
Designated smoking area (fines apply)
Caters to adults only
Property amenities
Beach
Private beach
Pool/Spa
6 outdoor pools
Sunloungers
Umbrellas
Hot tub
Sauna
Steam room
Massages
Spa services
Body scrubs
Ayurvedic treatments
Body treatments
Body wraps
Deep-tissue massages
Manicures and pedicures
Aromatherapy
Internet
Free Wi-Fi, with a speed of 25+ Mbps
Parking and transport
Free secured, uncovered self-parking on site
Free secured, uncovered valet parking on site
Free 24-hour return airport shuttle
Airport shuttle on request
Free theme park shuttle
Car not required
Restaurants on site
LA CANTINA BAR
D´ITALIA VILLAS
KAMPAI
FUENTES
KICK
Dining
12 restaurants
2 beach bars, 2 poolside bars, 9 bars/lounges and 1 swim-up bar
Stocked minibar (free)
Room service available
Bedrooms
Bed sheets provided
Bathrooms
Separate bath and shower
Hydromassage shower head
Jetted
Towels provided
Shampoo
Dressing gowns
Slippers
Toilet paper
Hairdryer
Soap
Entertainment
30-inch smart TV with cable service
Outdoor areas
Terrace
Garden
Outdoor furniture
Laundry
Laundry facilities
Work spaces
Laptop workspace
Desk chair
Comfort
Air conditioning
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lifts
Thin carpet in room
Tile flooring in public areas
Tile flooring in room
Designated smoking areas (fines apply)
Services and conveniences
Daily housekeeping
Local maps
Window screens
Electrical adapters/chargers
Phone
Blackout curtains
ATM/banking services
Mobile key entry
Banquet hall
24-hour front desk
Things to do
Fitness centre
Free theme park shuttle
Volleyball on site
Horse riding nearby
Windsurfing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
476 rooms
Mediterranean architecture
Special features
Spa
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, NÁAY SPA. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Dining
LA CANTINA BAR – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
D´ITALIA VILLAS – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
KAMPAI – This restaurant specialises in Thai cuisine and serves lunch and dinner. Open daily.
FUENTES – On-site theme restaurant. Open daily.
KICK – On-site bar. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Policies
This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Also known as
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale
El Dorado Royale A Spa Resort All Inclusive
El Dorado Royale A Spa Resort More Inclusive
El Dorado Royale Catamarán Cenote More Inclusive
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale, Catamarán, Cenote & More Inclusive Aparthotel
Frequently asked questions
Is there a pool at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, there are 6 outdoor pools.
Are pets allowed at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at El Dorado Royale, Catamarán, Cenote & More Inclusive and nearby?
Have fun with nearby activities such as horse riding and windsurfing. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. El Dorado Royale, Catamarán, Cenote & More Inclusive also has 2 poolside bars, 2 beach bars and a private beach, as well as a fitness centre, spa services and a garden.
Are there restaurants at or near El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, there are 12 on-site restaurants, featuring Mexican cuisine.
Does El Dorado Royale, Catamarán, Cenote & More Inclusive have private hot tubs?
Yes, each apartment has a jetted bath.
El Dorado Royale, Catamarán, Cenote & More Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very good
23 December 2024
The food was excellent, service excellent, spa amazing .. the only complaint we had was the consistency with housekeeping.. the room was cleaned daily but when they take your towels .. they dont re-stock.. Front desk staff inconsistent with communications.. nobody sent the message to get our bags .. had to recheck with conciege after wating 1/2 hr after our 1230 pm appt. for the bell boy to come
Rosalie
Rosalie, 10-night trip
Verified Hotels.com guest review
8/10 Very good
15 October 2024
Liliana
Liliana, 3-night trip
Verified Expedia guest review
10/10 Exceptional
13 October 2024
Gorgeous resort with a huge property and all inclusive access to all 3 resorts on the property. Tons of amazing food options, but it was a bit difficult to contact the concierge services by phone. We didn’t realize there was an app until the last day for booking dinner reservations - Would recommend downloading that asap!
Lauren
Lauren, 10-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 October 2024
Excellent customer service, dinning options, inclusive excursions to Maroma beach (catamaran trip), bike tour and other amenities
Anjum
Anjum, 5-night family trip
Verified Expedia guest review
8/10 Very good
11 October 2024
The resort was very nice and extremely clean. The food was horrible, always cold, always misrepresented with what’s on the menus. You’ll stay hungry at this resort because the food portions are tiny and they try to keep you from ordering more.
Christopher
Christopher, 7-night trip
Verified Expedia guest review
10/10 Exceptional
11 October 2024
I loved the respect and attention given to you there by every single employee. I couldn't have picked a more relaxing, quiet, beautiful, eye popping views, place. I will definitely be back.
Jose Robert
Jose Robert, 4-night romance trip
Verified Travelocity guest review
10/10 Exceptional
10 October 2024
Gladys
Gladys, 4-night trip
Verified Expedia guest review
10/10 Exceptional
6 October 2024
Property is quiet and calm! Great to spend it with your partner!
Wisbeth
Wisbeth, 3-night trip
Verified Expedia guest review
10/10 Exceptional
5 October 2024
Laura
Laura, 6-night trip
Verified Expedia guest review
8/10 Very good
28 September 2024
ryan
ryan, 4-night trip
Verified Expedia guest review
10/10 Exceptional
28 September 2024
We loved the staff, always very friendly.
Phillip James
Phillip James, 7-night romance trip
Verified Expedia guest review
8/10 Very good
25 September 2024
I little bit more lighting along walkways.
TV kept being prompted to connect to a device very annoying.
Denis
Denis, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 September 2024
Spectacular property, upgraded to a swim out ocean front room. A/C was strong and food was excellent
Donald
Donald, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
23 September 2024
Porfirio
Porfirio, 8-night trip
Verified Expedia guest review
10/10 Exceptional
23 September 2024
Beautiful property
Sarya (apologies for the name spelling) at the front desk was wonderful. She was very welcoming and explained the amenities of the property very clear . She was very friendly.
The order taker that worked in In room dinning on Monday evening September 16 was very rude and not helpful. He seems like he did not want to be there to work . Otherwise everyone else was very nice and friendly.
I will return there next time.
Moussa
Moussa, 4-night trip
Verified Expedia guest review
6/10 Good
22 September 2024
The app to make dinner was not working correctly and some nights had no dining available.
Melissa
Melissa, 7-night romance trip
Verified Expedia guest review
6/10 Good
21 September 2024
Mark
Mark, 5-night trip
Verified Expedia guest review
10/10 Exceptional
21 September 2024
Steven Taylor
Steven Taylor, 7-night trip
Verified Expedia guest review
10/10 Exceptional
19 September 2024
From arrival and the two days that followed where excellent ..
Booking for excursions was excellent.
Communication using the app was easy and fast service with housekeeping and refilling the fridge.
Second time service at Santa Fe restaurant was disappointing, slow service and cold food.
Service at most restaurants didn’t really accommodate for a big group of seven people .
Cats on the resort was a surprise cute but become annoying as they fight as well and some guests tend to feed them making them come back.
Breakfast buffet was amazing and service was excellent.
Pool was dirty for the rest of our stay tho not so appealing or enjoyable.
Jade
Jade, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
Excellent service, restaurants were great, food quality was great
JOSEPH
JOSEPH, 9-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 September 2024
Ana
Ana, 8-night trip
Verified Expedia guest review
8/10 Very good
9 September 2024
El transporte de carritos es un problema fuera de eso todo está excelente
Ivette Suheid
Ivette Suheid, 3-night trip
Verified Expedia guest review
10/10 Exceptional
9 September 2024
we LOVED everything at El Dorado Royale- very clean-the food is amazing, the staff very friendly. The only thing i would say could improve is the rides it does take quite a while to get picked up.
Araceli
Araceli, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
9 September 2024
The staff were so helpful! Everyone was so nice and helpful. The food was amazing. These are the most beautiful people I’ve ever met. The views were amazing! I would definitely come back here!
Michael
Michael, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 September 2024
It is a place to relax and escape the world ! The staff could not be nicer and more helpful ! All around it has been our best vacation yet !