2/10 Poor
15 January 2018
Sketch Town
Went through Expedia. Bf and I live 3 hrs away and spend a night in the falls when we visit. Reserved king bed w/ Jacuzzi for $49. Showed up and after talking with the owner, staff tried to convince us that I only ordered a plain room for that price. I figured he meant no Jacuzzi. Upset, but it was late so let it slide. Get to the room. Two queens. I said no, we reserved a king. He said King would be $20 more. I said no it's what I reserved, he said that has Jacuzzi, so will be $20 more. I said I won't pay it, and that I ordered a king (bf is 6'1) he said there is only 1 King on property and it has Jacuzzi, I said yes that's what I reserved, if Expedia has wrong price you need to talk to them! Honour room. Then he tried to tell me, while I was booking the room online, some one booked it in office. Lol but you just tried to get me to pay $20 more, so it's obviously still available! Ended up with a queen (with a king head board lol) with Jacuzzi. Tub was great. Clean towels. Mattress was horrible, bathroom ceiling falling apart, literally, tv didn't work, no conditioner, and I cut my foot because it was missing the carpet to tile threshold, and there were two nails sticking out! Plus all the people who live there are shady af.
Sunnysoleil
Sunnysoleil, 1-night trip
Verified Expedia guest review