6/10 Good
2 December 2024
RENOVATIONS- check for progress before booking
We stayed at Comfort Suites because of their proximity to Atlantis, which was great. The hotel and staff were good. What was horrible was they were under construction. I sat at the pool for 3 days on my holiday and listened to drilling sawing tiles and construction workers. It was absolutely horrible. I recommend calling the hotel before booking to check on their renovations, as the noise at the pool was unbearable. The toilets at the pool were unavailable because of the renovation. The whole experience was so upsetting. I usually do not give bad reviews, but the hotel was definitely not worth the money charged for this inconvenience and upset the hotel should be informing their customers about the renovations at the time of booking and offering a discount during this time if people continue with the booking, in my opinion, its very bad customer service. I only get one holiday a year and it was ruined.
Kim
Kim, 4-night trip
Verified Hotels.com guest review
