The property is conveniently located, just a 2-minute walk from the first shops in Jaco. We found it easily accessible and appreciated the helpful and kind staff who provided great service. However, we only explored Jaco in the morning and cannot comment on the evening atmosphere.
The room itself was decent, but we did encounter an unpleasant sewage smell in the bathroom. Despite the efforts of the maintenance person to fix it, the smell persisted. This was a disappointment.
As for the food, being an all-inclusive Best Western, we expected a higher quality. Unfortunately, we found that the food was more focused on quantity rather than quality. The breakfast omelet was the only good part of breakfast and lunch was acceptable. However, dinner was quite basic and lacked variety. We stayed for four nights, and by the last night, we were not interested in eating the buffet food anymore. The fish options were limited, considering Costa Rica's abundance of delicious fish like tuna. The chicken was edible, but the beef steak had varying taste and quality. There was one night with a Chinese buffet, which provided some much-needed variety, but the other days had similar offerings.
It seemed that other guests were satisfied with the food, as they were consuming it in large quantities. However, it did not appeal to us personally. If the food had been better, we would have no hesitation in recommending this hotel, as the service was truly excellent.