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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban hotel in North Los Altos with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Outdoor pool
Lobby
Lobby
Front of property
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Connecting rooms available
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Seasonal outdoor pool
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Reception fireplace
  • Vending machine
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
  • In-room climate control (air conditioning)
The price is HK$677
HK$746 total
includes taxes & fees
27 Dec - 28 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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Front of property

Hotel Aria

Free breakfast
Free parking
Free WiFi
Connecting rooms available
8.8 out of 10, Excellent, (262)
The price is HK$663
HK$749 total
includes taxes & fees
22 Dec - 23 Dec
Hotel Aria
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About the area

Map
Mountain View, CA

What's nearby

  • Googleplex - 5 min drive
  • Shoreline Amphitheatre - 7 min drive
  • Palo Alto VA Hospital - 7 min drive
  • Stanford University - 8 min drive
  • Stanford University Medical Center - 12 min drive

Getting around

  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 20 min drive
  • San Carlos, CA (SQL) - 22 min drive
  • San Francisco International Airport (SFO) - 34 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 52 min drive
  • California Ave Station - 7 min drive
  • Mountain View Station - 11 min drive
  • San Antonio Station - 16 min walk

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Boba Bliss - ‬11 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Gen Korean BBQ House - ‬8 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

At SureStay Plus Hotel by Best Western Mountain View, you'll be within a 10-minute drive of Stanford University and Googleplex. Guests can take a dip in the outdoor pool, or visit the fitness centre for a workout. Also, Levi's Stadium and San Francisco Bay are within a short drive. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 71 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: anytime
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Self-service breakfast (surcharge) 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • An outdoor pool

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Iron/ironing board

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Desk chair

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per accommodation, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • The seasonal pool is open from May 01 to October 31

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Plus Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Hotel Mountain View
Best Western Mountain View
Mountain View Best Western
Mountain View Inn
Surestay Plus By Best Mountain
Mountain View Inn In Mountain View (North Los Altos)
Mountain View Inn SureStay Collection by Best Western
SureStay Plus Hotel by Best Western Mountain View Hotel
SureStay Plus Hotel by Best Western Mountain View Mountain View

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Mountain View?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus Hotel by Best Western Mountain View?
Yes, pets are welcome. There's a charge of USD 30 per accommodation, per day. Service animals are exempt from fees.
Is parking offered on site at SureStay Plus Hotel by Best Western Mountain View?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Mountain View?
Check-in start time: 3 PM; check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at SureStay Plus Hotel by Best Western Mountain View?
No, this hotel doesn't have a casino, but Casino M8trix (14-min drive) is nearby.
What is there to do at SureStay Plus Hotel by Best Western Mountain View and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a fitness centre.
What's the area around SureStay Plus Hotel by Best Western Mountain View like?
SureStay Plus Hotel by Best Western Mountain View is in North Los Altos, a short 2-minute walk from San Andreas Fault Trail and 12 minutes' walk from San Antonio Shopping Center.

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

christopher, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Bad motel
Poor motel with no air-conditioning. My room was over 80° at night, extremely uncomfortable.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

It was okay
The bed was super comfortable and the pillows were great. Good water pressure too. The not so good was the fact that we started out with not even a quarter roll of toilet paper and quickly ran out and waited hours for more to arrive. Finally I had to swipe some off a cleaning cart. They didn’t clean our room every other day as requested. The cleaning woman walked into our room while we were there, didn’t knock…good thing we were clothed. And the breakfast was rough. Dried out hot food and tasteless everything else. The parking at night is also a joke.
Elizabeth, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.
Megan, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

My only quibble is breakfast: Management needs to work on breakfast to create more options. It's also dry. And they need to add a waffle maker with real syrup. Now if you're reading this: Remember this is an old hotel in Mountain View that has been restored and updated. It's not the Mandarin in San Francisco with breathtaking views of the bay. I stayed 2 weeks for family business reasons, and I really appreciate the staff's friendliness and the cleanliness of the facility.
Alan, 7-night trip
Verified Expedia guest review

2/10 Poor

Stay away from this one.
Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.
Teresa, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

laurie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very friendly.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very accommodating.
Esther Joy, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Ramon, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

John, 1-night trip
Verified Expedia guest review

4/10 Fair

SureStay Plus Gets a D-Minus
Living approximately 45 miles from this property, my daughter and I made reservations for this two-night stay to ensure being on time for two successive days of early morning out-patient surgery appointments at a nearby medical facility. On check-in, desk staff said I would get no discount as a Best Western Rewards member since reservations were made through Hotels.com. The swimming pool was extremely cold. The Jacuzzi pool was empty and roped off with yellow tape (especially disappointing). We had to kill two spiders, one of which was hanging from the ceiling about four feet above my daughter's bed. Two bath towels were stained with wide black streaks and another had a large splotch of dried, cream-colored matter. The shower head was unreachable--so high above one's head it was difficult to get adequate coverage below the waist and the stream so strong it hurt top of the head.The TV had no screen guide nor name of program currently being viewed. There was no night light; had to use cell phone flashlight for night-time trip to bathroom. There was no printed literature on amenities--hours of operation for complimentary breakfast, for example. And the price paid through hotels.com was much higher than prices advertised on property’s web site. SureStay Plus in Mountain View, CA gets a D-minus from us.
Joan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was small, quiet, and nice
Leslie, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Stayed for my daughter’s graduation from Stanford Law, very close, great value, clean, bed was incredibly comfortable! Would stay again and I am usually a 5 star hotel person. Kudos to this property!
Christie, 5-night trip
Verified Expedia guest review

8/10 Very good

Nice place
All was great but no refrigerator
2-night trip with friends
Verified Hotels.com guest review

6/10 Good

The location is great for public transit along the El Camino. The property itself needs updating, it’s quite shabby and there was mould around the bathtub. The breakfast is limited and the hot options are almost inedible. A good choice if you need to be close to this location (as we did) otherwise I’d avoid it.
Norma, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel.
Since the moment we entered we were welcomed by a friendly receptionist, the cleaners were great too and the staff in charge of breakfast was also helpful and efficient. We had a wonderful time there and will highly recommend to anyone who would like to spend time in a convenient and friendly place.
5-night family trip
Verified Hotels.com guest review

4/10 Fair

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.
Yesica, 1-night family trip
Verified Expedia guest review

8/10 Very good

Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.
Wagner, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Gregory, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

Wrong room someone’s stuff in it and dirty. Got a different room that was clean
Orlando, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Easy check in and friendly staff.
Jolene, 3-night family trip
Verified Orbitz guest review

6/10 Good

Very clean !!
Hugh, 2-night business trip
Verified Expedia guest review