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Mandarin Oriental Palace, Luzern

5.0 star property
Lakefront hotel with spa, near Lake Side Promenade

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Premium bedding, free minibar, in-room safe, individually decorated
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Premium bedding, free minibar, in-room safe, individually decorated
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Tucked away near Loewenplatz, Mandarin Oriental Palace, Luzern offers an inviting retreat with a cozy library and 4 restaurants to choose from. Unwind at the SPA Bellefontaine or take in the views on the scenic terrace.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Connecting rooms available
  • Pet-friendly
  • Parking available
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
The current price is HK$6,750
HK$7,102 total
includes taxes & fees
25 Aug - 26 Aug

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Mandarin, Room

Premium bedding, free minibar, in-room safe, individually decorated

Mandarin, Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View, Tower

Living area

Suite, Lake View, Tower

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite (Panoramic)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony, Lake View

Exterior

Deluxe Room, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Lake View

Terrace/patio

Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Exterior

Deluxe Room, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Terrace, Lake View

Exterior

Superior Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony, Lake View

Exterior

Superior Room, Balcony, Lake View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, bathrobes, slippers

Accessible - Lake View Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room With Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room With Lake View

  • Sleeps 2

View all photos for Lake View Tower Suite

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Tower Suite

  • Sleeps 5

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

  • Sleeps 2

View all photos for Superior Room With Terrace And Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room With Terrace And Lake View

  • Sleeps 2

View all photos for Junior Suite With Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite With Lake View

  • Sleeps 3

View all photos for Deluxe Lake View Room

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Lake View Room

  • Sleeps 2

View all photos for Lake View Suite With Balcony

Living area

Lake View Suite With Balcony

  • Sleeps 4

View all photos for Superior Accessible Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Accessible Room

  • Sleeps 2

View all photos for Lake View Junior Suite With Balcony

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Balcony

  • Sleeps 3

View all photos for Lake View Junior Suite With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Terrace

  • Sleeps 2

View all photos for Superior Room With Lake View & Balcony

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room With Lake View & Balcony

  • Sleeps 2

View all photos for Panoramic Junior Suite

Premium bedding, free minibar, in-room safe, individually decorated

Panoramic Junior Suite

  • Sleeps 3

View all photos for Lake View Suite

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Suite

  • Sleeps 4

View all photos for Deluxe Lake View Room With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Lake View Room With Terrace

  • Sleeps 2

View all photos for Lake View Suite With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Suite With Terrace

  • Sleeps 4

View all photos for Deluxe Room With Balcony And Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room With Balcony And Lake View

  • Sleeps 2

View all photos for Mandarin Room

Premium bedding, free minibar, in-room safe, individually decorated

Mandarin Room

  • Sleeps 3

View all photos for Lake View Junior Suite-Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite-Accessible

  • Sleeps 3

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9.2 out of 10, Wonderful, 832 reviews
The price is HK$4,531
HK$4,798 total
includes taxes & fees
31 Aug - 1 Sept
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About the area

Map
Haldenstrasse 10, Lucerne, LU, 6006

What's nearby

  • Lake Side Promenade - 2 min walk - 0.2 km
  • Lion Monument - 11 min walk - 0.9 km
  • Chapel Bridge - 16 min walk - 1.4 km
  • Swiss Transportation Museum - 17 min walk - 1.5 km
  • KKL Lucerne - 17 min walk - 1.5 km

Getting around

  • Zurich Airport (ZRH) - 60 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Lucerne Station - 16 min walk
  • Luzern Sgv Station - 22 min walk

Restaurants

  • ‪Grand Casino Luzern - ‬3 min walk
  • ‪MOzern - ‬3 min walk
  • ‪Juliette Sharing Brasserie - ‬4 min walk
  • ‪Vesper - ‬7 min walk
  • ‪Wilhelm Tell Schiffrestaurant - ‬8 min walk

About this property

Mandarin Oriental Palace, Luzern

Mandarin Oriental Palace, Luzern puts you a short five-minute drive from Swiss Transportation Museum and Chapel Bridge. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 4 restaurants. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a sauna. Fellow travellers say great things about the helpful staff.

Languages

English, French, German, Italian, Spanish

At a glance

DONE

Hotel size

    • 136 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Express check-in/out available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs only)*
    • Food and water bowls available
LOCAL_PARKING

Parking

    • On-site self-parking (CHF 55 per day)
    • On-site valet parking (CHF 55 per day)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's games
  • Children's books
  • Baby monitor
  • Baby bath
  • Changing table

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Kayaking nearby

Working away

  • 24-hour business centre
  • 4 meeting rooms
  • Conference space (4725 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1906
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Piano
  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Belle Époque architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Spa Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Quai 10 – On-site restaurant.
MOzern Bar & Brasserie – On-site brasserie. Guests can enjoy drinks at the bar. Open daily.
Minamo – On-site sushi bar. Reservations are required. Open selected days.
Colonnade – On-site fine-dining restaurant. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 50.00 to 50.00 for adults and CHF 25.00 to 50.00 for children

Children & extra beds

  • Rollaway beds are available for CHF 190.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 50 per pet, per day

Parking

  • Self-parking costs CHF 55 per day
  • Valet parking costs CHF 55 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number CH-140.3.004.600-4

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Also known as

Palace Luzern Hotel Lucerne
Palace Luzern Hotel
Palace Luzern Lucerne
Palace Luzern
Palace Luzern
Mandarin Oriental Palace Luzern
Mandarin Oriental Palace, Luzern Hotel
Mandarin Oriental Palace, Luzern Lucerne
Mandarin Oriental Palace, Luzern Hotel Lucerne

Frequently asked questions

Does Mandarin Oriental Palace, Luzern offer free cancellation for a full refund?

Yes, Mandarin Oriental Palace, Luzern does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mandarin Oriental Palace, Luzern?

Yes, dogs are welcome. There's a charge of CHF 50 per pet, per day. Food and water bowls are available.

Is parking offered on site at Mandarin Oriental Palace, Luzern?

Yes. Self-parking costs CHF 55 per day. Valet parking costs CHF 55 per day.

What are the check-in and check-out times at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

Is there an on-site casino at Mandarin Oriental Palace, Luzern?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (3-min walk) is nearby.

What is there to do at Mandarin Oriental Palace, Luzern and nearby?

Have fun with nearby activities such as cycling and kayaking, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness centre and a sauna.

Are there restaurants at or near Mandarin Oriental Palace, Luzern?

Yes, there are 4 on-site restaurants.

What's the area around Mandarin Oriental Palace, Luzern like?

Mandarin Oriental Palace, Luzern is located on the boardwalk, a short 15-minute walk from Chapel Bridge and 16 minutes' walk from Swiss Transportation Museum.

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Mandarin Oriental Palace, Luzern Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant

Reviews

10/10 Excellent

Food was great. Staff extremely helpful! Clean & safe!
jodi, 5-night trip

10/10 Excellent

This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again.
Michael, 2-night trip

10/10 Excellent

Beautiful property. Wonderful service and food.
Terri, 2-night trip

10/10 Excellent

One of the best stays I’ve ever had. The staff was impeccable.
SHAYNON, 1-night trip

10/10 Excellent

We had a fantastic experience, every member of the hotel team were amazing.
Adam, 1-night trip

10/10 Excellent

Excellent location, service and staff hospitality

10/10 Excellent

Exceeds expectations
Ronald, 4-night trip

10/10 Excellent

Excellent service
FEDERICO, 1-night trip

10/10 Excellent

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
steve, 2-night trip

10/10 Excellent

This is a class act property! We stayed two nights here and it was a great experience. The staff handled everything professionally. Our room was beautiful, had a beautiful view of the lake. Can’t say enough great things. Also shout out to the concierge service! Michael and Uros did a great job organizing our sightseeing trips.
Ratna, 2-night trip

10/10 Excellent

Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Sonjoy, 1-night trip

10/10 Excellent

One of my Favorite Hotels

The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.
Harriet, 2-night trip

10/10 Excellent

Beautiful property with amazing views. The staff certainly make the stay extra special.
Nathan, 3-night trip

10/10 Excellent

Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Hanee, 1-night trip

6/10 Okay

Room Cleaning never showed up, no refills on coffee. Offered free breakfast then charged for it … no valet and no staff after 11 pm with screaming children running through the hallways. Not at mandarin level. Bummer as we were really looking forward to this stay.
Leah, 2-night trip

10/10 Excellent

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Donna, 11-night trip

10/10 Excellent

Excellent
Paolo, 3-night trip

10/10 Excellent

Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Marlena, 6-night trip

10/10 Excellent

One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Angela, 2-night trip

10/10 Excellent

The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Cheri, 3-night trip

10/10 Excellent

The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Pudur, 2-night trip

10/10 Excellent

All good
Alessandro, 2-night trip

10/10 Excellent

很好
Bing, 3-night trip

10/10 Excellent

Kimberly, 1-night trip

10/10 Excellent

Damian, 1-night trip