Although this is a nice hotel in a great location for the centre and transport, the room was not so great. The only request I made was for a high floor. We were initially lucky to be given an upgraded room - however, this was a double rather than the twin I had booked (sharing with my sister). We had to request that we be moved to a twin, but this meant a downgrade and it seemed like they had nothing left for us, so we were eventually given a room which required housekeeping late in the evening, clearly a room which is left until last. It was right at the front of the building on the busy (noisy) main road and on the lowest floor possible. Some building works going on nearby meant an early loud wake up call on the first morning. Such a shame after booking so far in advance and being given an upgrade to begin with, which of course we really appreciated, but we had booked a twin for a reason and wanted our own space!