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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor pools, near Playa del Carmen Main Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
In-room safe, blackout curtains, free WiFi, bed sheets
2 outdoor pools
Sun deck
In-room safe, blackout curtains, free WiFi, bed sheets

Reviews

6.6 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Multilingual staff
  • Concierge services
  • Wedding services

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
The price is HK$795
HK$975 total
includes taxes & fees
4 Jan - 5 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe 2 Bedroom

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe 2 Bedroom

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
2 bedrooms
Private bathroom
Cable channels
Mobile key entry
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Honeymoon Room

In-room safe, blackout curtains, free WiFi, bed sheets

Honeymoon Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

In-room safe, blackout curtains, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
Mobile key entry
Daily housekeeping
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed

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The price is HK$416
HK$518 total
includes taxes & fees
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About the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Mamitas Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen offers a fantastic location, putting you a short five-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at La Ceiba, which serves breakfast, lunch and dinner. A bar/lounge, a terrace and a garden are other highlights. Fellow travellers say good things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 156 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free off-site parking within 328 ft
    • Street parking available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge

What to do

  • Access to nearby health club
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Jet-skiing nearby
  • Snorkelling nearby
  • Skydiving nearby
  • Zip-lining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Dining

La Ceiba – This buffet restaurant serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 to 270 for adults and MXN 125 to 150 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Tukan Beach Club Playa del Carmen
Hotel Tukan Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Tukan Hotel Beach Club
Tukan Hotel Beach Club
Tukan Del Carmen Del Carmen
Tukan Hotel Playa del Carmen Resort
Tukan Hotel Playa del Carmen Playa del Carmen
Tukan Hotel Playa del Carmen Resort Playa del Carmen

Frequently asked questions

Does Tukan Hotel Playa del Carmen offer free cancellation for a full refund?
Yes, Tukan Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Tukan Hotel Playa del Carmen?
Yes, there are 2 outdoor pools.
Are pets allowed at Tukan Hotel Playa del Carmen?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees.
Is parking offered on site at Tukan Hotel Playa del Carmen?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Tukan Hotel Playa del Carmen?
Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Tukan Hotel Playa del Carmen?
No, this resort doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.
What is there to do at Tukan Hotel Playa del Carmen and nearby?
Have fun with activities such as cycling, jet-skiing and sailing, and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a garden and access to a nearby health club.
Are there restaurants at or near Tukan Hotel Playa del Carmen?
Yes, there's an on-site restaurant, La Ceiba.
What's the area around Tukan Hotel Playa del Carmen like?
Tukan Hotel Playa del Carmen is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Main Beach.

Tukan Hotel Playa del Carmen Reviews

Reviews

6.6

Good

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Jorge, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very Good stay
in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Luis, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Great location for dinning and shopping options. Good price.
Liza, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Gia, 5-night trip
Verified Expedia guest review

8/10 Very good

Economic
O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Edgar, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

cada estancia es aun mejor que la anterior
Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.
luis alfonso, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Había muchos insectos en la habitación
candelaria, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar
JUAN, 2-night romance trip
Verified Expedia guest review

6/10 Good

In General it was ok, water inside of the hotel it seems that is salty water.
Carlos, 3-night family trip
Verified Expedia guest review

6/10 Good

I didn't like that no microwave or fridge
Leiby, 2-night family trip
Verified Expedia guest review

8/10 Very good

Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Erick, 2-night family trip
Verified Expedia guest review

4/10 Fair

Abel, 3-night trip
Verified Expedia guest review

8/10 Very good

Stephen, 7-night family trip
Verified Hotels.com guest review

6/10 Good

juanita, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Martha, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Tania, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Ruth, 1-night trip
Verified Expedia guest review

2/10 Poor

The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Nikki, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I like being right by 5th avenue
Joanne Florence, 11-night trip
Verified Expedia guest review

8/10 Very good

Carmen, 4-night trip
Verified Expedia guest review

8/10 Very good

Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Rebecca, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Close to the 5ta Avenue
Martin, 4-night trip
Verified Expedia guest review

4/10 Fair

Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
Roydon, 9-night romance trip
Verified Expedia guest review

4/10 Fair

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Mireya, 3-night family trip
Verified Expedia guest review

4/10 Fair

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
WILBERTH, 5-night family trip
Verified Expedia guest review