This was a quick overnight trip, however when I called just to inform the front desk that we would be a late arrival, I somehow got reservations (not on site) and was told she couldn’t pass the information on because the card # I gave her wasn’t what was on the reservation (which it was) and all the questions she asked me while I was driving was too much, I literally called back, got someone at the physical hotel, gave them my name and told them we would be a later arrival, and they thanked me and that was it.
And house keeping started knocking on our door at 9:30 am, again at 10am asking when we would be checking out…checkout was 11. So this was very odd.
But was very clean, and the staff we encountered at the front desk were friendly.