Room requested king (or 2 queens) not availble. Room given (1 queen) was in very poor repair. No shampoo, no cups, TV from 90's, looked like someone took a baseball bat to the TV stand, couch was not comfortable and... The room was same price as many other competitive hotels chosen due to no cost for parking. In hindsight, I would have gladly paid added $20 for nicer place.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Eknath
Eknath (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 20 日
Brent
Brent (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 17 日
Mfalme
Mfalme (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 17 日
Awful Experience
My experience at this hotel was very disappointing. The management was unresponsive, and while the staff were kind, there clearly weren’t enough of them to properly handle housekeeping. There was no breakfast provided, and when I requested towels, I was told I had to go downstairs to get them myself instead of having them delivered to the room. Given the poor service and lack of basic amenities, I believe a full refund is warranted.
Mfalme
Mfalme (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 15 日
The hotel had a horrible smell upon entering and the room did as well which caused me to get a stuffy nose which caused me to get a room in another hotel I could not sleep in the room I got. I didnt ask for another room, I assumed this smell whatever it was , was through out.
Moises
Moises (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 11 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 10 日
No sheets available in the room for sofa bed.
Jose
Jose (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 28 日
Service was amazing. Front desk was helpful and kind. Check in was easy. The room was pretty clean.
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 23 日
Courtland
Courtland (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 20 日
Debra
Debra (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 15 日
Roland
Roland (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Noe
Noe (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 12 日
We paid for a non smoking suit for 3 nights. The guy at the front desk tried to charge me a $100 cash deposit fee even though I paid and booked online. When we got there the room smelt like weed so bad. The toilet was clogged and would not flushed, we called the front desk multiple times and they said maintenance wouldn’t be there until Monday morning. They finally agreed after 2 nights to switch us to a different room. We bought a water from there vending machine and the machine took our money and didn’t give us our drink, we told the front desk and they just gave us a phone number to call, we called the number and the lady said there was nothing they could do since we paid with debt and hung up on us. We asked for extra pillows and blankets and they said they had no pillows. The customer service was terrible and they had no urgency or care for their guest.
Michaela
Michaela (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 9 日
Alana
Alana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 5 日
It was ok. Check in experience could have been better.
Jose
Jose (1 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 3 日
Mmm I don’t like the extra deposit of 100 it wasn’t worth it going to this one. The other extended stay America suite in alameda is better.