10/10 Exceptional
11 December 2024
Great service
I was planning on camping a couple of nights near Keswick, weather not looking good for a late arrival so decided to stay at Derwentwater Hotel... so glad I did! - At check in I was greeted in a really professional manner, in the bar the staff were super friendly! That was my opening night. Breakfast in the morning was fantastic, set me up fuel wise for my planned ascent of Skiddaw (walking past a farm I camped at 47 years ago on my first Scout Camp!!) My hike up Skiddaw, descending to Keswick and then back to hotel was great (nothing to do with hotel of course) BUT on return all staff I spoke to were interested in my day, to the extent that I was chatting to the hotel manager for over an hour!!!! This level of customer service and interest is rare and is really valued by me! Thank you to all at the Derwentwater Hotel for making my stay so enjoyable. If you want a pristine, brand new hotel - well, pay the price for it - but if you want great service, an amazing breakfast and the perfect location head to Portinscale!!
Stephen
Stephen, 2-night trip
Verified Hotels.com guest review