Located in downtown Dallas, Thompson Dallas by Hyatt offers a luxurious retreat with an art gallery, designer stores on site and a coffee shop. Indulge in breakfast at one of the 3 on-site restaurants or unwind at the seasonal outdoor pool with cabanas. With high-speed WiFi and helpful staff who have left a lasting impression on previous guests.
Kay Bailey Hutchison Convention Center - 12 min walk - 1.0 km
Reunion Tower - 15 min walk - 1.3 km
American Airlines Center - 17 min walk - 1.5 km
Getting around
Love Field Airport (DAL) - 20 min drive
Dallas-Fort Worth International Airport (DFW) - 21 min drive
Dallas Medical-Market Center Station - 9 min drive
Dallas Union Station - 13 min walk
West Irving Station - 18 min drive
Akard Station - 2 min walk
Saint Paul & Federal Tram Stop - 6 min walk
St Paul Station - 6 min walk
Restaurants
Little Daisy - 2 min walk
Monarch - 1 min walk
White Rhino Coffee
Elm Street Cask & Kitchen - 1 min walk
Patrick Kennedy's Irish Pub
About this property
Thompson Dallas, by Hyatt
Thompson Dallas, by Hyatt offers a great location, putting you within a 15-minute walk of Kay Bailey Hutchison Convention Center and Dallas World Aquarium. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy or manicures and pedicures. This luxurious hotel also features a poolside bar, a fitness centre and a hot tub. Fellow travellers say great things about the helpful staff and overall property condition. The property is only a short walk to public transportation: Akard Station is steps away and Saint Paul & Federal Tram Stop is 6 minutes.
Languages
English, Spanish
At a glance
DONE
Hotel size
219 rooms
Arranged over 49 floors
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Arriving/Leaving
Check-in time starts at 4:00 PM
Minimum check-in age – 21
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
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Pets
Pets stay for free (dogs only, 2 total, up to 23 kg per pet)
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls and off-lead area available
Pet-sitting and pet-grooming services offered
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
On-site self-parking (USD 38 per day; includes in/out privileges)
On-site valet parking (USD 65 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
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Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
3 restaurants
Bar/lounge
Poolside bar
Coffee shop
Private dining
24-hour room service
Travelling with children
Art supplies
What to do
Shopping
Working away
6 meeting rooms
Conference space (14000 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Porter/bellhop
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Romance packages
Facilities
1 building/tower
Built in 1964
ATM/banking
Terrace
Television in common areas
Fitness centre
Seasonal outdoor pool
Art gallery on-site
Designer shops on-site
Full-service spa
Hot tub
24-hour pool access
Reception hall
Outdoor entertainment area
Outdoor furniture
Traditional architecture
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairwells
Wheelchairs available on site
Closed-captioned TV
Vibrating pillow alarm
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Pool access ramp on site
Area rugs in room
Hardwood flooring in room
Room amenities
Be entertained
55-inch flat-screen TV
Premium cable channels
Netflix
Hulu
Streaming services
Films for purchase
Home comfort
Climate-controlled air conditioning and heating
Minibar
Bathrobes and slippers
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Turndown service
Premium bedding
Pillow-top mattress
Free cot/infant bed
Freshen up
Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi
Phone
Desk chair
Electrical adapters/chargers
Food and drink
High chair
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Mobile key entry
Guidebooks/recommendations
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
CatBird – This cocktail bar specialises in American cuisine and only serves light fare. Guests can enjoy drinks at the bar.
Little Daisy – This restaurant specialises in Fusion cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Monarch – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Kessaku – This sushi bar specialises in sushi and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.
Awards and affiliations
Thompson Dallas, by Hyatt is listed in the 2021 Condé Nast Traveller Hot List.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Destination fee: USD 34.80 per accommodation, per night
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 25 to 75 per person
Parking
Self-parking costs USD 38 per day with in/out privileges
Valet parking costs USD 65 per day with in/out privileges
Pool, spa, & gym (if applicable)
Pool open 24 hours
The seasonal pool is open from March 01 to October 31
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
THOMPSON DALLAS
Thompson Dallas by Hyatt
Thompson Dallas part of Hyatt
Thompson Dallas, by Hyatt Hotel
Thompson Dallas, by Hyatt Dallas
Thompson Dallas, by Hyatt Hotel Dallas
Frequently asked questions
Does Thompson Dallas, by Hyatt offer free cancellation for a full refund?
Yes, Thompson Dallas, by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Thompson Dallas, by Hyatt?
Yes, there's a seasonal outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Thompson Dallas, by Hyatt?
Yes, dogs stay for free, with a limit of 2 total and maximum weight of 23 kg per pet. Dog exercise areas, pet-sitting services and grooming services are available.
Is parking offered on site at Thompson Dallas, by Hyatt?
Yes. Self-parking costs USD 38 per day. Valet parking costs USD 65 per day.
What are the check-in and check-out times at Thompson Dallas, by Hyatt?
You can check in starting at 4:00 PM. Check-out time is noon.
What is there to do at Thompson Dallas, by Hyatt and nearby?
Thompson Dallas, by Hyatt has a spa and a seasonal outdoor pool, as well as a fitness centre.
Are there restaurants at or near Thompson Dallas, by Hyatt?
Yes, there are 3 on-site restaurants, featuring American cuisine.
What's the area around Thompson Dallas, by Hyatt like?
Thompson Dallas, by Hyatt is a short 2-minute walk from Akard Station and 9 minutes' walk from Kay Bailey Hutchison Convention Center.
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Thompson Dallas, by Hyatt Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Room
Service staff
Restaurant
Bed
Food
View
Location
Downtown
Staycation
Cities
Reviews
10/10 Excellent
27 Jul 2025
Great stay
Idalia
Idalia, 2-night trip
10/10 Excellent
7 Aug 2025
wonderful property
John
John, 3-night trip
10/10 Excellent
18 May 2025
Fantastic hotel
Michael
Michael, 3-night trip
10/10 Excellent
28 Jun 2025
We stayed here for the night of our wedding. The staff couldn’t have made the check in more seamless and convenient and relaxing after our big day.
Gabrielle
Gabrielle, 1-night trip
8/10 Good
16 May 2025
Very beautiful and quiet. Staff is very friendly and professional.
Christopher
Christopher, 3-night trip
10/10 Excellent
8 Jan 2025
Great property, great stay overall
constanza
constanza, 3-night trip
10/10 Excellent
26 Apr 2025
Beautiful property.
Suite was spacious and beautifully designed. Pool was very pleasant and the food and bar service was amazing. Marina was a pleasure as usual and made our pool lunch very special.
Garbine
Garbine, 1-night trip
10/10 Excellent
3 Jan 2025
Elegant, clean, quiet, friendly staff and beautiful rooms!
Tiffany
Tiffany, 5-night trip
8/10 Good
14 Jul 2025
For this to be a 5-star hotel, they fell short in some areas. The shower and bed hair random hair strands. The shower wasn't fully clean. The floors in the bathroom were also very dirty. They charge a daily hotel fee. The lobby was beautiful. Walking distance to restaurants.
Rocherre
Rocherre, 3-night trip
6/10 Okay
30 Jun 2025
Not clean not many amenities
Lucy
Lucy, 1-night trip
10/10 Excellent
1 Jun 2025
Excellent and beautiful hotel, unfortunately terrible location in the center of Dallas with too much congestion, slow valets, noise at night and too many vagrants. I do love the chain however I will continue to stay at Thompson properties.
Eric
Eric, 2-night trip
10/10 Excellent
27 Apr 2025
Amazing staff! Great property. Loved the wine decanter. Nice touch.
MORGAN
MORGAN, 1-night trip
4/10 Poor
14 Jul 2025
We expected much more from an expensive 5-star hotel. Instead, we got a small room with a broken coffee machine, vents blowing directly onto the bed, hidden charges everywhere, and unresponsive, indifferent staff. Really disappointed—especially coming from Hyatt.
Ruslan
Ruslan, 6-night trip
10/10 Excellent
7 May 2025
Amazing stay! Wish we were given a higher floor but the views were still good. Skyline suite was amazing, bathroom was great, bathtub against the window was top notch, bed was comfy, staff and valet were superb, in building dining options were one of the highlights of our trip. In room bar was excellent. Some well placed mirrors around the room made our time in the room more enjoyable :)
Ryan
Ryan, 1-night trip
2/10 Terrible
7 Jul 2025
The stay was awful for the price of this hotel the place just felt dirty in general. However the real issue is the general area around this hotel it is loud they provide ear plugs but they do nothing. I didn’t sleep at all and we just left as soon as we could. The area around this hotel is constant car racing street take over and the occasional gunshot.
David
David, 1-night trip
10/10 Excellent
16 Feb 2025
Relaxation or Partying
Great atmosphere for relaxing or partying; love that there was a restaurant and club inside the hotel
The staff is very helpful, the room is great, the restaurant and bar have great vibes.
Andrew
Andrew, 1-night trip
10/10 Excellent
13 Jul 2024
Lovely stay at the Thompson Hotel. Great pool and restaurants and the suite we stayed in was beautiful.
Tashauna
Tashauna, 1-night trip
6/10 Okay
11 Jun 2025
Everything but the bed was great. Guarantee there were bed bugs. Woke up every day with new bites on my body/face. Didn’t even think about it til the last night what was likely happening. That part was a bummer since I liked the property and amenities.
Jesus
Jesus, 4-night trip
10/10 Excellent
28 Jul 2024
Love this hotel will be back anytime I am in Dallas.
Sharday
Sharday, 2-night trip
10/10 Excellent
2 Mar 2025
Very nice
Bret
Bret, 2-night trip
10/10 Excellent
20 May 2024
I love this hotel. Definitely will be staying again