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Playacar Palace All Inclusive

4.5 star property
Upmarket beachfront property with spa, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, pool loungers
View from room
Premium bedding, free minibar, in-room safe, desk
View from room
Lobby
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Free breakfast
  • Airport transfer

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool

Feel at home (6)

  • Children's pool
  • Playground on-site
  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Terrace
The price is HK$3,156
HK$3,833 total
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Highlights

Furnished balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
Designer toiletries
  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Premium bedding, free minibar, in-room safe, desk

Superior Walk Out Suite Ocean Front - Kids & Teens Free

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
Designer toiletries
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Superior Governor Suite Ocean View - King Size Bed

Highlights

Furnished patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Kids & Teens Free

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Blackout curtains
  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, desk

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Furnished patio
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
2 bedrooms
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Free breakfast
Spa
Free parking
8.8 out of 10, Excellent, (1621)
The price is HK$2,293
HK$2,790 total
includes taxes & fees
19 Dec - 20 Dec
The Royal Haciendas All Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 7 min walk - 0.6 km
  • Mamitas Beach - 19 min walk - 1.6 km
  • Playacar Golf Club - 3 min drive - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krispy Kreme - ‬3 min walk
  • ‪Tributo Restaurante & Bar - ‬3 min walk
  • ‪Senor Frog's - ‬4 min walk

About this property

Playacar Palace All Inclusive

At Playacar Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Playa del Carmen Maritime Terminal. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious property include a poolside bar, a fitness centre and a sauna. The helpful staff and location get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 201 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
    • Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Bike rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Accessible airport shuttle

Room amenities

Be entertained

  • IPod docking station
  • 21-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Jetted
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 49 per person (return)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs USD 49 (return)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the hot tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Also known as

Playacar Palace All Inclusive Playa del Carmen
Playacar Palace All Inclusive
Playacar Palace Playa del Carmen
Playacar Palace
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope
Playacar Inclusive Inclusive
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace All Inclusive All-inclusive property

Frequently asked questions

Does Playacar Palace All Inclusive offer free cancellation for a full refund?
Yes, Playacar Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Playacar Palace All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Playacar Palace All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Playacar Palace All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Playacar Palace All Inclusive?
Yes, an airport shuttle is available. The charge is USD 49 per person return.
What are the check-in and check-out times at Playacar Palace All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at Playacar Palace All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min walk) is nearby.
What is there to do at Playacar Palace All Inclusive and nearby?
Have fun with activities such as cycling, parasailing and scuba-diving, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Playacar Palace All Inclusive also has 2 bars, a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Playacar Palace All Inclusive?
Yes, there are 3 on-site restaurants.
Does Playacar Palace All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Playacar Palace All Inclusive like?
Playacar Palace All Inclusive is a short 3-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Maritime Terminal. The local area is good for families and and our guests say that it is very walkable.

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

We had a great experience overall. Very courteous and attentive staff across the board. Jacuzzi in the room when in use leaked water on the floor Shower drain positioning on the floor doesn't seem to gather the water...leaves a puddle of water on the floor in which you end up standing. Some room for improvement, but great overall.
Srinivas, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel is not new. It is however clean, beautiful, well located, has amazing food and the best customer service we have ever had!
Angelica, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

David, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel was excellent, good food, nice pool the staff were amazing, the room was very comfortable, amazing views so my family and I were very happy, we enjoyed our vacations.
Neira, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed the time at the hotel. The staff was amazing, everything in general was great, nice pool, good restaurants, nice and friendly environment, David and Mary were very attentive, just naming a few but all the staff made sure we were comfortable and happy so thank you for that!!
Neira, 1-night family trip
Verified Expedia guest review

6/10 Good

Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
Sandra, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
ERICA, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We loved our stay there. Staff was super nice !
Jessica, 3-night family trip
Verified Expedia guest review

8/10 Very good

Staff and service are good. The beach is small and there are some random people around, it is not private beach.
YAN, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Nos encanto el hotel!
simon, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!
Anthony, 5-night family trip
Verified Expedia guest review

8/10 Very good

everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton
Yana, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Really good
Rhea, 6-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.
Lisa, 3-night family trip
Verified Expedia guest review

8/10 Very good

Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!
Jeannette, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.
Melody Marie, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!
Vanessa, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Xavier, 5-night trip
Verified Hotels.com guest review

6/10 Good

Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
Amy, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience
Naomi, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Place was outdated. Buffet and dinner reservations ok. The location was perfect. Walkable to downtown Playa Del Carmen and the ferry to Cozumel. The ocean was warm and swimmable. The pools were refreshing and the ongoing customer service was great! Be aware of any unnecessary charges. It was a good time.
Sonia, 5-night family trip
Verified Expedia guest review

8/10 Very good

Friendly staff. Limited transportation at the lobby
Tariq Mahmood, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Timothy, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip
Dena, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

Food is just not up to par. Staff is very friendly but food is barely eatable.
1-night family trip
Verified Expedia guest review