6/10 Good
30 October 2024
This hotel was not what I was expecting as an overall The street it’s located on is not maintained and when first arriving at hotel its entrance is not apparent or desirable-there is a metal locked gate over door. It app. I booked the EXPERIENCE SUITE for 4 nights and it was nothing more than a bigger room… no suite. No chair or sofa. No where for luggage…Nothing more than one small bench to place a little bag on and a few hangers but no where else to put clothes. There weren’t any towel hooks in the bathroom and the only plug for hairdryer was outside bathroom. The websites note the rooms are soundproof but they are not quiet at all. The hotel is astedically pleasing but the hall floors and steps are metal grates and we were woken up from the noise every night. Additionally the trash/recycle truck had stops at the street outside hotel every night. The street it’s located on is not maintained and when first arriving at hotel its entrance is not apparent or desirable-there is a metal locked gate over door. It appears to be a vacant building like the surrounding buildings. Once you get inside the staff is minimal. Usually just one person per shift -and the hotel does not have night staff so if you need something like a wake-up call or ice you cannot get these basics. The staff was not very knowledgeable about the city with no information available as to tours or excursions available from Sotheby’s. They had to google or make calls for everything and get back to us.
Barbara
Barbara, 4-night trip
Verified Expedia guest review
