When you stay at Novotel Cairns Oasis Resort, you'll be in a great location, within a short 10-minute walk of Cairns Esplanade and Cairns Central Shopping Centre. Guests can take a dip in the outdoor pool or grab a bite to eat at Moku, which serves breakfast and dinner. A poolside bar, a fitness centre and a children's pool are other highlights at this luxurious hotel. The pool and helpful staff get great marks from fellow travellers.
Languages
English, Japanese
At a glance
Hotel size
314 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in/out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (aged 15 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
Babysitting*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 50+ Mbps)
Parking
Covered on-site self-parking (AUD 12 per night)
Wheelchair-accessible parking on site
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
Restaurant
Bar/lounge
Poolside bar
Swim-up bar
Room service (late night)
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Children's pool
Childcare in room (surcharge)
Children's menu
Pool gate
Fence around the pool
What to do
Scooter/moped hire
Beach nearby
Bike rentals nearby
Whale watching nearby
Working away
Business centre
7 meeting rooms
Computer station
Conference centre (1938 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Pool loungers
Pool umbrellas
Facilities
4 buildings/towers
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
Fitness centre
An outdoor pool
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible parking
3 on-site accessible parking spaces
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Front entrance ramp
Room amenities
Be entertained
55-inch LCD TV
Digital TV channels
Streaming services
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Balcony
Individually furnished and decorated
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Complimentary wireless Internet access (speed of 50+ Mbps)
Phone
Food and drink
Fridge
Microwave (on request)
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Moku – Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Moku Bar + Grill – This bar serves brunch, lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.
Moku Beach Club – This poolside bar serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Fees & policies
Refundable deposits
Deposit: AUD 100.00 per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately AUD 37 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late checkout can be arranged for an extra charge of AUD 200 (subject to availability)
Credit card charges are subject to an extra charge of 1.4 per cent
Microwaves are available for AUD 50 per stay
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for AUD 60.0 per night
Parking
Covered self-parking costs AUD 12 per night
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Novotel Cairns Oasis Resort
Novotel Oasis Resort
Novotel Cairns Oasis
Novotel Oasis
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Oasis Resort Cairns
Cairns Novotel
Accor Cairns Oasis Hotel
Oasis Hotel Cairns
Novotel Cairns Oasis Cairns
Novotel Cairns Oasis Resort Hotel
Novotel Cairns Oasis Resort Cairns
Novotel Cairns Oasis Resort Hotel Cairns
Frequently asked questions
Does Novotel Cairns Oasis Resort offer free cancellation for a full refund?
Yes, Novotel Cairns Oasis Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Cairns Oasis Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Novotel Cairns Oasis Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Novotel Cairns Oasis Resort?
Yes. Self-parking costs AUD 12 per night.
What are the check-in and check-out times at Novotel Cairns Oasis Resort?
Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of AUD 200 (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Novotel Cairns Oasis Resort?
No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (4-min drive) are both nearby.
What is there to do at Novotel Cairns Oasis Resort and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes casino gaming. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and a picnic area. Novotel Cairns Oasis Resort also has a garden.
Are there restaurants at or near Novotel Cairns Oasis Resort?
Yes, Moku offers al fresco dining and garden views.
Does Novotel Cairns Oasis Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Novotel Cairns Oasis Resort like?
Novotel Cairns Oasis Resort is in Cairns Central Business District, a short 4-minute walk from Cairns Esplanade and 8 minutes' walk from Cairns Central Shopping Centre. Travellers say that the area is walkable and good for shopping.
Novotel Cairns Oasis Resort Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
30 January 2025
Awesome
Good and excellent
Leo
Leo, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 January 2025
Melanie is a star.
Fabulous from start to finish. All staff friendly and helpful. Melanie worked in the breakfast cafe every morning was just amazing. So bright and cheerful.
Joanne
Joanne, 3-night family trip
Verified Hotels.com guest review
6/10 Good
23 January 2025
Bad service
The room wasn’t ready on time ( 2 pm ) . The manager didn’t care we are waiting and we have kids . I went back at 2 pm to ask when the room be ready , she responded not sure , we can’t do much . We call you when it’s ready . not even apologise for wasting our time . That’s the worst Novotel . The aircon not been serviced for very long time , very dusty. The pillow stained ( yellow )
Mehsen
Mehsen, 2-night family trip
Verified Hotels.com guest review
6/10 Good
22 January 2025
We recently spent 6 days at this hotel with our families and friends. The pool was amazing, kids club activities were great too, buffet breakfast was good but not much changes during the period we stayed.
The hotel is bit out dated but overall was well maintained. However the quality and level of customer service was very inconsistent. We had encountered some staff were super friendly and helpful, some were however very grumpy and impolite.
Special thanks to the duty manager Becca, who was being so helpful and professional when we encountered some serious issues within our hotel room.
However we had a terrible experience on our last with the bar and restaurant manager called Blaire. She had very poor attitudes and very unprofessional customer service.
Vichith
Vichith, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 December 2024
Gunchool
Gunchool, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 December 2024
Patricia
Patricia, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
26 November 2024
Meng
Meng, 4-night family trip
Verified Hotels.com guest review
6/10 Good
1 November 2024
We have stayed at the Novotel Oasis multiple times over many years and previously thought it was great.
On this 10 day stay It was disappointing to see that the new owners (following a fairly recent acquisition) seem to have cut costs and talent on the hotel staff.
Bar staff were extremely slow in all areas, they generally stood doing nothing rather than clear tables and also appereared uninterested in assisting the resort or the guests.
The pool was cleaned daily but the area around the pool was not and daily there were old bandaids and sweet rappers not picked up, along with the previous days pool toys left scattered everywhere. The poolside seating and sun beds were well past their best and there was not enough of them.
Steven
Steven, 10-night family trip
Verified Expedia guest review
8/10 Very good
31 October 2024
Just what i needed for my holiday
EPELI
EPELI, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
28 October 2024
Mark
Mark, 7-night trip
Verified Expedia guest review
10/10 Exceptional
26 October 2024
Loved the staff and properly
Cheryl
Cheryl, 6-night trip
Verified Expedia guest review
10/10 Exceptional
26 October 2024
Great pool area and close to the esplanade
Mark
Mark, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
26 October 2024
Loved this place. It’s in a great location, close to everything you need. And the pool is amazing! Exceeded my expectations. We travelled with two boys, 7 and 9.
Alice
Alice, 9-night family trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Very friendly staff, they took great care of us.
Simone
Simone, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
23 October 2024
Brilliant hotel - very pleasantly surprised
Great experience and great value. Breakfast was superb and great value for money. It is full cooked breakfasts pancakes/waffles and full English eggs, bacon, sausages too. My only challenge (and it’s being picky) was that coffee was served on teacups without saucers or disposable cups. Coffee mugs would be easier to handle and nicer to drink from.
Pool was excellent. Room was exactly as I’d expect.
Really impressed given I’ve travelled a lot and hadn’t been to Cairns for years I was worried it might be dated and basic. Brilliant family hotel.
Cat
Cat, 2-night trip
Verified Hotels.com guest review
8/10 Very good
20 October 2024
Patricia
Patricia, 2-night trip
Verified Hotels.com guest review
8/10 Very good
19 October 2024
Great location and staff
Great location. Nice pool. Good food and lovely staff. Needs more sunbeds and shades. Room was quite tired but clean. Thought it was quite expensive considering the dated room. Enjoyed our stay.
Patricia
Patricia, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 October 2024
Great location and awesome facilities
Roger
Roger, 5-night romance trip
Verified Wotif guest review
8/10 Very good
17 October 2024
Pool
Janos
Janos, 5-night family trip
Verified Expedia guest review
8/10 Very good
17 October 2024
Great location, very well suited to families. No amenities to eat or sit in room. Our room had 2 double beds which are very small for 2 adults, 1 inside chair and 1 outside chair.
Adele
Adele, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
15 October 2024
Great location. Staff were very friendly and helpful. Relaxing
rebecca
rebecca, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 October 2024
Wonderful atmosphere great for kids
Maria Rosaria
Maria Rosaria, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
13 October 2024
Leanne
Leanne, 5-night trip
Verified Expedia guest review
10/10 Exceptional
11 October 2024
Convenient location close to the main strip and surrounding shops
Rachel
Rachel, 2-night romance trip
Verified Expedia guest review
6/10 Good
11 October 2024
The pool and breakfast buffet are amazing. Front reception and breakfast staff were incredible. Pool side bar was awesome. Our room however was incredibly small and the city view was so uninspiring. The double beds are seriously small and the bathroom was tiny.