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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
Luxury hotel with spa, near Main Market Square

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Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Restaurant
Terrace/patio
1 bedroom, hypo-allergenic bedding, down duvets, minibar
Property entrance
In the heart of Kraków's historic Old Town, Hotel H15 Luxury Palace - Destigo Hotels offers a tranquil retreat. Unwind with a body treatment at H15 SPA, take a refreshing dip in the indoor pool or stay connected with WiFi. The helpful staff and first-rate property condition have left guests feeling impressed.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Spa
  • Gym
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Front desk safe

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is HK$2,249
HK$2,429 total
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior

Living area

Superior

9.8 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Super Deluxe

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Super Deluxe

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Deluxe

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Living room

Luxury Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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The price is HK$1,697
HK$1,832 total
includes taxes & fees
25 Aug - 26 Aug
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About the area

Map
Sw Jana 15, Kraków, 31-017

What's nearby

  • Main Market Square - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km
  • Wawel Castle - 17 min walk - 1.4 km

Getting around

  • Kraków (KRK-John Paul II - Balice) - 26 min drive
  • Turowicza Station - 9 min drive
  • Kraków Łobzów Station - 12 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Trattoria Degusti
  • ‪Lindo Bar - ‬2 min walk
  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe - ‬1 min walk

About this property

Hotel H15 Luxury Palace - Destigo Hotels

When you stay at Hotel H15 Luxury Palace - Destigo Hotels, you'll be within a 10-minute drive of Main Market Square and Oskar Schindler Factory. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff and overall property condition.

Languages

English, Italian, Polish, Russian, Spanish, Ukranian

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (up to 10 kg per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Off-site parking within 656 ft (PLN 150 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bike tour information
  • Access to nearby indoor pool
  • Bike rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped hire nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Bike parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way. Maximum occupancy 3)

Renovations and closures

The following facilities or services will be unavailable from May 21 2025 to July 18 2025 (dates subject to change):
  • One of the swimming pools
  • Sauna
  • Spa
  • Spa/Beauty services

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace - Destigo Hotels offer free cancellation for a full refund?

Yes, Hotel H15 Luxury Palace - Destigo Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM. One of the swimming pools will be unavailable from May 21 2025 to July 18 2025 (dates subject to change).

Are pets allowed at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, pets are welcome, with a maximum weight of 10 kg per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is an airport shuttle service offered by Hotel H15 Luxury Palace - Destigo Hotels?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at Hotel H15 Luxury Palace - Destigo Hotels?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Hotel H15 Luxury Palace - Destigo Hotels and nearby?

Have fun with nearby activities such as cycling and boat tours. Additional recreation nearby includes ecotours and segway hire. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel H15 Luxury Palace - Destigo Hotels also has a sauna and a fitness centre, as well as access to a nearby indoor pool.

Are there restaurants at or near Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an on-site restaurant.

What's the area around Hotel H15 Luxury Palace - Destigo Hotels like?

Hotel H15 Luxury Palace - Destigo Hotels is in Kraków Old Town, a short 3-minute walk from Main Market Square and 17 minutes' walk from Wawel Castle. Travellers say that the area is walkable and good for shopping.

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Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Location
Room
Breakfast
Square
Restaurant
Bed
Spa
Food
Public sauna

What guests liked

  • Breakfast was described as fantastic, wonderful, and extensive with a great selection. (38 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Amazing location and beautiful, upscale hotel
Matteo, 5-night trip

10/10 Excellent

Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel.
Miroslaw, 6-night trip

10/10 Excellent

Excellent stay
peter, 7-night trip

10/10 Excellent

The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Manuel, 2-night trip

8/10 Good

Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Linda, 4-night trip

10/10 Excellent

What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
Winfield, 2-night trip

10/10 Excellent

Amazing!!!!
Javier, 4-night trip

10/10 Excellent

beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
lisa, 3-night trip

6/10 Okay

This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.
Jessica, 3-night trip

10/10 Excellent

Nice hotel in a convenient location.
Rita, 3-night trip

10/10 Excellent

Great hotel! We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night. Would highly recommend.
Charlotte, 3-night trip

10/10 Excellent

Great hotel
Caroline, 3-night trip

10/10 Excellent

We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.
Stephane, 3-night trip

10/10 Excellent

Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Elizabeth, 2-night trip

10/10 Excellent

We had a wonderful stay. Outstanding service. Perfect location and within walking distance to most of the attractions in Krakow Oldtown.
3-night trip

10/10 Excellent

.
Patricia, 3-night trip

10/10 Excellent

One of the best hotels we have stayed in.

It was my husband's birthday. H15 really looked after him and made our stay very special.
Jillian, 3-night trip

10/10 Excellent

Staff were friendly. Breakfast was nice.
Marie, 3-night trip

10/10 Excellent

Such helpful and friendly staff. Everything you could wish for in the room. Would not hesitate to recommend.
John, 3-night trip

10/10 Excellent

I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it.
Winfield, 3-night trip

10/10 Excellent

Quality place in heart of Krakow

Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
Dominik, 2-night trip

8/10 Good

Very happy good location highly recommended
Brett, 3-night trip

10/10 Excellent

Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Martin, 4-night trip

10/10 Excellent

Absolutely fantastic hotel. Our suite was huge with an incredible bathroom. It’s a beautiful building and the spa is really cool. The staff from start to finish were brilliant. We were picked up from the airport and it really set the tone for a great stay. We will definitely stay here next time we visit Krakow
Philip, 3-night trip

10/10 Excellent

Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims. Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
William Duncan, 4-night trip