4/10 Fair
6 December 2024
Discriminatory Practices and Poor Customer Svc
The hotel itself is decent with comfortable beds and spacious dwellings. However, the owners/managers of this establishment participate in discriminatory practices in terms of billing their customers. Prior to booking with them, I inquired about their security deposit and was given a fixed amount. When I arrived to check in, they attempted to put a hold on my card for 3 times as much under the guise of me being an out of state customer, which was untrue, as I had been living in the area since the previous month. I really wanted to stay another week, but when my husband and I inquired about how much the stay would be, the same manager who twice tried to charge my card with the higher deposit quoted a price that was 3 times more than was was quoted on multiple online sources. I decided to file a complaint on the hotel's corporate site, and the manager responded by having the check out crew knock on my door the day before my schedule check out and tell me I was supposed to check out today. In all my time of booking accommodations, I have never heard of an establishment discriminating on a deposit based on where one lives, and being deceptive about the practice over the phone.
Also, the hot water went out here in the middle of freezing outside temperatures, and the staff didn't even bother to notify the guests of the issue.
Verified traveller
9-night family trip
Verified Hotels.com guest review