Great location, a FamilyMart is just a minute walk away from the hotel and the Kamata train station is about a ten minute walk. Super convenient and area is relatively quiet. Communication with customer service was okay, at times they would send late responses or fail to address a previous question/concern, but overall good.
The cleanliness of our suite was not good. The table looked like it had not been wiped down from the previous guests, there was dust accumulated on some areas of the bedframe, the behind-the-mirror storage was very dirty, and we found patches of mold on the ceiling inside the shower room.