Heaven Hotel

3.0 star property
Escape to a stress-free getaway where you can lounge by the pool or explore nearby attractions.

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Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby sitting area
40-inch Smart TV with digital channels, TV
Reception
Full-sized fridge, microwave, toaster, cookware/dishes/utensils
Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities
  • Air conditioning
  • Refrigerator

Main amenities (11)

  • 20 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Communal living room
  • Front desk safe
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Children's pool
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Television
  • Terrace
The current price is HK$747
HK$925 total
includes taxes & fees
25 Feb - 26 Feb

Room options

Available filters for rooms
Showing 2 of 2 rooms

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washer/dryer
Ceiling fan
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washer/dryer
Ceiling fan
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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About the area

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 3 min drive
  • Playa Xcalacoco - 3 min drive
  • El Camaleón Mayakoba Golf Course - 5 min drive
  • Punta Esmeralda Beach - 8 min drive
  • Playa del Carmen Main Beach - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Tulum Intl. Airport (TQO) - 103 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.2 miles/21.3 km

Restaurants

  • ‪Amaranto - ‬20 min walk
  • ‪Alberca - Pool - ‬5 min drive
  • ‪Privilege Lounge - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬20 min walk

About this property

Heaven Hotel

When you stay at Heaven Hotel, you'll be within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. An outdoor pool and a children's pool are other highlights, and apartments offer conveniences such as kitchens and washers/dryers. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Property size

    • 20 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: noon
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Wheelchair-accessible parking and van parking on site
    • On-site parking includes off-street options
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sunloungers

Internet

  • Free WiFi

Parking and transport

  • On-site parking available only on request
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Fridge (full size)
  • Microwave
  • Cookware/dishes/utensils
  • Toaster

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Shampoo
  • Hairdryer
  • Toilet paper
  • Soap
  • Towels provided

Living spaces

  • Dining room

Entertainment

  • 40-inch smart TV with digital service

Outdoor areas

  • Balcony
  • Terrace
  • Outdoor furniture

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Window screens
  • Iron/ironing board
  • Blackout curtains
  • Safe at front desk
  • Wet bar
  • 24-hour front desk
  • Communal living room

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 20 rooms

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Property registration number 117096

Also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel offer free cancellation for a full refund?

Yes, Heaven Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Heaven Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Heaven Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Heaven Hotel?

Yes. On-site parking includes off-street options.

What are the check-in and check-out times at Heaven Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. Check-out time is noon.

What is there to do at Heaven Hotel and nearby?

Heaven Hotel has an outdoor pool.

Does Heaven Hotel have a kitchen or kitchenette?

Yes, there is a kitchen, which also includes a toaster, cookware and a fridge.

Does Heaven Hotel have any outdoor private spaces?

Yes, each apartment features a balcony.

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Heaven Hotel Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Very good

Good place safety and friendly
Yann, 2-night trip

10/10 Exceptional

the best hotel i stay in Cancun
Cheuk Kiu, 2-night trip

10/10 Exceptional

Love to stay there again
It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Shaila, 5-night trip

10/10 Exceptional

My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Christine, 4-night trip

10/10 Exceptional

We would definitely be interested in staying there again
Leopoldo, 1-night trip

10/10 Exceptional

Very good value
Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Gabriel, 2-night trip

10/10 Exceptional

Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Antonio, 1-night trip

10/10 Exceptional

Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Aimee, 6-night trip

10/10 Exceptional

Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Brooke, 1-night trip

10/10 Exceptional

It was a terrific place to stay and clean. Staff was friendly and very accommodating.

10/10 Exceptional

Love it very comfortable for the kids
Maria, 4-night trip

10/10 Exceptional

When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.

10/10 Exceptional

Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Leanna A, 2-night trip

10/10 Exceptional

Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Cesar, 1-night trip

10/10 Exceptional

Home away from home
Great place, quiet, and fun! The staff was great!
Charlotte, 3-night trip

10/10 Exceptional

Nice place to stay
Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
ARISTIDES, 4-night trip

10/10 Exceptional

Spacious and well furnished rooms.
Amazing stay. Super clean. Great staff. Spacious rooms.
Stephanie, 1-night trip

10/10 Exceptional

Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Susan, 1-night trip

10/10 Exceptional

Last minute reservation. Beautiful appartment. Well maintained. Highly recommend.
Pascal, 1-night trip

10/10 Exceptional

Nice Hotel, no nice neirborhood
Jose, 6-night trip

10/10 Exceptional

Loved it.
Bernhard, 1-night trip

10/10 Exceptional

This hotel by far exceeded my expectations. Our 2 bed, 2 bath suite had a sizeable kitchen, living and insuite laundry. Split AC units in rooms and loving, smart TV (allows you to connect to your Nerflix account). Very clean and staff was helpful and nice. Beach is 5 min by car.
JORGE, 3-night trip

10/10 Exceptional

This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Julie, 13-night trip

4/10 Fair

The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.
Miguel, 2-night trip

8/10 Very good

Very nice hotel, cleanliness, friendliness and location were great for price. Quiet location but easily accessible to dining, beach and shopping. The only complaint would be that the elevator was out of order when we were there but they explained the part they were needing would take a month to come in from Mexico City, also their hot water ran out quickly. Loved being able to wash and dry my clothes with the available washer/dryer machine in the room. Room size was large, very clean and housekeeping did excellent job cleaning when we requested it to be done. Would recommend to my friends and family, we felt safe and comfortable with the surroundings, good tacos just around the corner, having the 7eleven on the corner was very convenient. Would gladly return!
Leah, 5-night trip