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Venue Batán Hotel & Suites

3.5 star property
Riverfront Cuenca hotel with full-service spa, connected to a shopping centre

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Photo gallery for Venue Batán Hotel & Suites

Front of property
View from property
Living area
Living area
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Venue Batán Hotel & Suites offers a blend of relaxation and indulgence. Treat yourself to a massage at the spa, unwind in the garden, or explore shopping on site. Enjoy free full breakfast and stay connected with in-room WiFi. With an art gallery, coffee shop/cafe, 24-hour front desk available for assistance.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Spa
  • Gym
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Fitness centre
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front desk safe
  • Snack bar/deli

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Kitchenette
  • Separate bath and shower
  • Separate dining area
  • Premium TV channels
The current price is HK$490
HK$642 total
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 40 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Executive Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Sofa Bed

View all photos for Standard Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 52 sq m
  • 2 bedrooms
  • River view
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

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About the area

Map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107

What's nearby

  • New Cathedral of Cuenca - 12 min walk - 1.0 km
  • Calderon Park - 14 min walk - 1.2 km
  • Río Tomebamba & Calle Larga - 17 min walk - 1.5 km
  • Alejandro Serrano Aguilar Stadium - 19 min walk - 1.6 km
  • Mall del Rio - 4 min drive - 2.3 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 20 min walk
  • Luis Cordero (Hermano Miguel) Station - 20 min walk
  • Unidad Nacional Tram Station - 12 min walk
  • Gran Colombia Tram Station - 17 min walk
  • Parque del Molinero Tram Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Fornace - ‬8 min walk
  • ‪Frutilados - ‬10 min walk
  • ‪Café San Sebas - ‬7 min walk
  • ‪Oro Mar - ‬7 min walk
  • ‪Restaurant El Tequila - ‬9 min walk

About this property

Venue Batán Hotel & Suites

Venue Batán Hotel & Suites is just 3.2 mi (5.1 km) from the airport and offers a shuttle (available 24 hours). Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with sports massages, facials or body scrubs. Other highlights include a bar/lounge, a fitness centre and a snack bar/deli. Public transportation is close by: Unidad Nacional Tram Station is only 12 minutes on foot.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 15 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking on site
    • On-site garage

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • Art gallery on-site
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Portable shower seat
  • Roll-in shower
ROOM

Room amenities

Be entertained

  • 42-inch TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Individually decorated
  • Separate dining area
  • Heated floor (bathroom)

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 27.20 per vehicle (return. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge of USD 25 (subject to availability)
  • Hosted evening meal costs USD 15

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.

Also known as

Venue Batan & Suites Cuenca
Venue Batán Hotel & Suites Hotel
Venue Batán Hotel & Suites Cuenca
Venue Batán Hotel & Suites Hotel Cuenca
HELP_OUTLINE

Frequently asked questions

Does Venue Batán Hotel & Suites offer free cancellation for a full refund?

Yes, Venue Batán Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Venue Batán Hotel & Suites?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Venue Batán Hotel & Suites?

Yes, there's free self parking. Free motorhome/bus/lorry parking is available.

Is an airport shuttle service offered by Venue Batán Hotel & Suites?

Yes, an airport shuttle is available. The charge is USD 27.20 per vehicle return.

What are the check-in and check-out times at Venue Batán Hotel & Suites?

Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge of USD 25 for early check-in (subject to availability). Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Venue Batán Hotel & Suites and nearby?

Venue Batán Hotel & Suites has a spa and a fitness centre, as well as a garden.

Are there restaurants at or near Venue Batán Hotel & Suites?

Yes, there's an on-site restaurant.

Does Venue Batán Hotel & Suites have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does Venue Batán Hotel & Suites have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, a dishwasher and a microwave.

Does Venue Batán Hotel & Suites have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Venue Batán Hotel & Suites like?

Venue Batán Hotel & Suites is located on the waterfront, a short 7-minute walk from University of Cuenca's Orchid Garden and 15 minutes' walk from Calderon Park.

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Venue Batán Hotel & Suites Reviews

Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
River
Kitchen
Kitchenette
Restaurant
Bed
Location
River view

What guests liked

  • Breakfast was great with a variety of options, including fruit, pancakes, bread, eggs, and cooked choices each day. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Nice hotel for big families
Francisco, 2-night trip

10/10 Excellent

Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Jerry, 7-night trip

10/10 Excellent

Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Hugo G, 1-night trip

10/10 Excellent

The staff was friendly and professional.
John, 1-night trip

8/10 Good

The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Yessica, 3-night trip

10/10 Excellent

Staff professional, friendly and helpful. Great breakfast.
Thomas, 6-night trip

10/10 Excellent

The wonderful staff!
Jim, 1-night trip

10/10 Excellent

My room was next to the wonderful river n the sound of the river was great!
Jim, 5-night trip

8/10 Good

Good hotel for the price

Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Bonnie, 3-night trip

8/10 Good

Gravel parking lot!
Jim, 1-night trip

10/10 Excellent

My stay was great. But I was surprised when I booked 2 rooms, I had to pay for an extra person. I assumed since I booked 2 rooms, the 4 members of my family and baby can stay comfortably in the rooms. But, being forced to pay for 1 member of my family was a surprise. Can you clarify why that was?
Osei, 1-night trip

8/10 Good

Heater for the rooms
Consuelo, 3-night trip

10/10 Excellent

Good recommendations

It is so amazing. First so kindness staff. They are so kind. They helped me for calling a taxi. And they checked my inconvenience and resolved it kindly. Second, the great veiw. You can enjoy so beautiful river view. Thrid, clean and good style hotel and room. A bed, a toilet, etc everything is clean. And hotel has modern style shape.
DOHYUN, 2-night trip

10/10 Excellent

Modern and comfortable

We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
5-night trip

10/10 Excellent

Mariela, 2-night trip

10/10 Excellent

Súper limpio, todos muy amables, súper recomendado.
Mariela, 1-night trip

6/10 Okay

No hubo agua

John Roberto, 1-night trip

6/10 Okay

En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Javier, 1-night trip

10/10 Excellent

HOSEOK, 8-night trip

10/10 Excellent

Juan Carlos, 2-night trip

8/10 Good

El hotel como siempre lindo y acogedor, la habitación y las áreas comunes limpias. El desayuno variado, generoso y rico! El personal que atiende amable. La recomendación sería revisar el estado de los colchones, tengo aproximadamente 4 años visitando el hotel y siempre 10/10 esta vez no fue así, sin embargo si se duerme bien y bueno como fuimos feriado se les así el detalle de darnos vista a los jardines como especificaba mi reserva! Solo esos detalles… recomiendo ampliamente este hotel.
Mariana, 2-night trip

10/10 Excellent

Diana, 1-night trip

6/10 Okay

Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Elizabeth, 1-night trip

10/10 Excellent

Cuenca trip

Great peaceful place to enjoy Cuenca.
MANUEL, 9-night trip

10/10 Excellent

Elias, 4-night trip