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Holiday Inn Resort Baruna Bali, an IHG Hotel

5.0 star property
Upmarket beachfront hotel with spa, near Kuta Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Resort Baruna Bali, an IHG Hotel

Exterior
Outdoor pool, free pool cabanas, pool umbrellas
Bar (on property)
Garden view
Meeting facility

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Airport transfer
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Air conditioning
    Air conditioning
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free supervised childcare
  • 24-hour fitness centre
  • Free use of bicycles
  • Beach towels
  • Children's pool
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
The price is HK$716
HK$867 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Premium Room

Down duvets, minibar, in-room safe, individually decorated

Premium Room

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 36 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, Multiple Beds, Garden View

Down duvets, minibar, in-room safe, individually decorated

Suite, Multiple Beds, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
  • 46 sq m
  • Sleeps 6
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Suite, 1 Bedroom, Garden View

Room amenity

Suite, 1 Bedroom, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 46 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds, Ocean View

Down duvets, minibar, in-room safe, individually decorated

Premium Room, 2 Single Beds, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Pool View

Room amenity

Premium Room, 1 King Bed, Pool View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Bathtub, Garden View

Room amenity

Premium Room, 1 King Bed, Bathtub, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Garden View

Down duvets, minibar, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 60 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Down duvets, minibar, in-room safe, individually decorated

Standard Room

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Terrace (Garden Access)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, Terrace (Garden Access)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Balcony, Garden View

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, Balcony, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Terrace (Garden Access)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Terrace (Garden Access)

Highlights

Furnished balcony
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Room amenity

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 75 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds, Pool View

Down duvets, minibar, in-room safe, individually decorated

Premium Room, 2 Single Beds, Pool View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Down duvets, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Garden View

Down duvets, minibar, in-room safe, individually decorated

Suite, Multiple Beds, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 52 sq m
  • Sleeps 6
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Balcony

Room amenity

Standard Room, 2 Single Beds, Balcony

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Balcony, Garden View

Room amenity

Standard Room, 1 King Bed, Balcony, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Room amenity

Suite, 1 Bedroom, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 60 sq m
  • Ocean view
  • Sleeps 5
  • 1 Single Bed

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Pool
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Airport transfer
Free parking
8.8 out of 10, Excellent, (1001)
The price is HK$1,103
HK$1,334 total
includes taxes & fees
20 Nov - 21 Nov
Sheraton Bali Kuta Resort
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About the area

Map
Jalan Wana Segara 33, Tuban, Kuta, Bali, 80361

What's nearby

  • Tuban Beach - 6 min walk
  • Kuta Beach - 16 min walk
  • Waterbom Bali - 4 min drive
  • Seminyak Square - 11 min drive
  • Seminyak Beach - 32 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 12 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Foodmart Primo - ‬16 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Maxx Coffee - ‬15 min walk
  • ‪The Wharf - ‬19 min walk
  • ‪Henry's Grill & Bar - ‬15 min walk

About this property

Holiday Inn Resort Baruna Bali, an IHG Hotel

Holiday Inn Resort Baruna Bali, an IHG Hotel is a great choice for your beach stay in Kuta, putting you near activities such as snorkelling. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and manicures and pedicures. Palms Restaurant, one of 2 restaurants, serves Asian cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a rooftop terrace, a poolside bar and a 24-hour fitness centre. Fellow travellers love the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Spanish

At a glance

Hotel size

  • 193 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 6:00 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on-site

What to do

  • On the beach
  • Yoga classes
  • Pool table
  • Ping pong
  • Snorkelling nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Free pool cabanas
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Free cot/infant bed
  • Day bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Tea Tree Spa has 5 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is open daily.

Dining

Palms Restaurant – Overlooking the pool and garden, this restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner.
Envy – This beachfront restaurant specialises in international cuisine and serves lunch and dinner. Open daily.
Flavaz – On-site coffee shop. Open daily.
Pool Bar – On-site bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 17 per person
  • Airport shuttle service is offered for an extra charge of USD 17 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 30.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 1092/T/Pariwisata/2009

Also known as

Holiday Inn Resort Baruna Bali Kuta
Holiday Inn Baruna Bali Kuta
Holiday Inn Baruna Bali
Baruna Bali, An Ihg Hotel Kuta
Holiday Inn Resort Baruna Bali
Holiday Inn Resort Baruna Bali an IHG Hotel
Holiday Inn Resort Baruna Bali, an IHG Hotel Kuta
Holiday Inn Resort Baruna Bali, an IHG Hotel Hotel
Holiday Inn Resort Baruna Bali, an IHG Hotel Hotel Kuta
Holiday Inn Resort Baruna Bali an IHG Hotel CHSE Certified

Frequently asked questions

Does Holiday Inn Resort Baruna Bali, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Resort Baruna Bali, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Resort Baruna Bali, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Holiday Inn Resort Baruna Bali, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Resort Baruna Bali, an IHG Hotel?
Yes, there's free valet parking.
Is an airport shuttle service offered by Holiday Inn Resort Baruna Bali, an IHG Hotel?
Yes, an airport shuttle is available from 6:00 AM to midnight on request. The charge is USD 17 per vehicle one-way.
What are the check-in and check-out times at Holiday Inn Resort Baruna Bali, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Holiday Inn Resort Baruna Bali, an IHG Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Holiday Inn Resort Baruna Bali, an IHG Hotel also has a 24-hour fitness centre, spa services and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Holiday Inn Resort Baruna Bali, an IHG Hotel?
Yes, there are 2 on-site restaurants, featuring beachfront dining, Asian cuisine and garden views.
Does Holiday Inn Resort Baruna Bali, an IHG Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Holiday Inn Resort Baruna Bali, an IHG Hotel like?
Holiday Inn Resort Baruna Bali, an IHG Hotel is a short 16-minute walk from Kuta Beach and 6 minutes' walk from Tuban Beach.

Holiday Inn Resort Baruna Bali, an IHG Hotel Reviews

Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Convenient location close to airport, hotel offered free airport transport as part of our room rate. "Ok" if all you want is a room / shower / pool for a few hours before (or after) a flight. Not recommended for any longer than that.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Below average
Resort a bit dated, way too many children in the pool area, food in the envy restaurant was mediocre at best. I expected more from a so called 5 star hotel.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

AGUSTINI DARUKI, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Janet, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel was excellent
Nicola, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We love our room 6102, it’s huge, clean and the most important thing is the AC works properly. There were odd situation when the radio suddenly would turn on at around 2-3 in the morning. It’s odd but nah probably it’s timer. Someone needs to turn off the timer.
Fransisca I, 5-night family trip
Verified Expedia guest review

8/10 Very good

Great destination.
Akshaj, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Just the best place to have a family holiday. I went there with family for my 40th birthday and I have zero complaints to make. Everyone was just so lovely, the food was exceptional, the swim up bar was awesome, the general cleanliness of the hotel and grounds was above amazing. We enjoyed our stay so much, when we come back, we will not go anywhere else, period! Thank you for looking after us so well, Holiday Inn Baruna Bali. Cheers!!
Tyler, 10-night family trip
Verified Expedia guest review

8/10 Very good

Great hotel, the beach is very gravely so not much good for young kids, especially if they are familiar with Australian beaches😂😂
Louise, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Courtney, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing Experience at Holiday Inn Resort, Bali
We had a great time staying at Holiday Inn Resort. The service and the staff were excellent. It was just refreshing the pride and care each person took doing their job. The property overall is beautiful and ambiance was just awesome. I definitely recommend staying here, you won't regret...
Debbie, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Fantastic!
7-night trip
Verified Expedia guest review

10/10 Exceptional

Very pretty place and the staff is very helpful! The pool is really nice and right next to beach. The outdoor gazebo is really nice place to nap!
Minh Van, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The Best resort I’ve stayed at in bali the staff are lovely , there’s plenty of daily activities for the kids to enjoy and the hotel is well maintained and clean we had buffet breakfast daily which was included with our room we had a kids suite , and happy hour in the pool every arvo at 4pm 2 for 1 cocktails
Amber Jade, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Lisa, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend this resort for a relaxing and enjoyable stay in Bali! Food & drinks: We were impressed by the variety and quality of the food. Truly delivered on the culinary front. We highly recommend it for an unforgettable dining experience in Bali! Rooms: Spacious and comfortable room. The beds were incredibly relaxing, and the balcony with ocean view was a great perk. Everything was clean and well-maintained.
Muhammad, 3-night romance trip
Verified Expedia guest review

6/10 Good

Pros: - Convenient location near the airport with complimentary airport drop-off service. - Walking distance to the beach and nearby shops/mall, making it easy to explore the area. Cons: - Rooms need an upgrade, as our family room had an unpleasant old smell, which made it difficult to sleep. Unsure if the smell originated from the air conditioning vent or elsewhere. Envy restaurant was good, breakfast buffet was mid and personally don’t think it was worth the money. Overall, a decent place to stay if you have an upcoming flight and want to be close to the airport.
Katherine, 2-night family trip
Verified Expedia guest review

8/10 Very good

kou cheng, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Found the room to be very small for the price. The toilet and shower area only had a shower curtain that separated that area from the sleeping area and the main curtain to the balcony was about 10cm too short which allowed the light from the courtyard to illuminate the room at night.
Karen, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property surpassed my expectations, especially for the price. There was so much for us to do, especially for the kids (who begged to stay longer). Little surprises like the bubble pool and free airport transfers, and cutely decorated kids rooms were icing on the cake. The food at both restaurants was delicious too.
Damia, 1-night family trip
Verified Lastminute guest review

10/10 Exceptional

Christian, 4-night trip
Verified Expedia guest review

8/10 Very good

Kellie, 6-night trip
Verified Expedia guest review

10/10 Exceptional

A beautiful resort, right at the ocean, with a nice breeye and very good air. Extremely helpful staff. Also very good: the complimentary shuttle from and to the airport. I recommend this place for anyone who needs to go any place in Indonesia - a few nights at this resort will get you pleasantly over your jet-lag
Arndt, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Zhongmin, 5-night trip
Verified Expedia guest review

10/10 Exceptional

For my purposes, a couple days, perfect. Nice pool, restaurant and great staff
Donna, 2-night trip
Verified Expedia guest review