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Novotel Surfers Paradise

4.5 star property
Luxury hotel with outdoor pool, connected to a shopping centre, near Cavill Avenue

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Photo gallery for Novotel Surfers Paradise

View from room
Outdoor pool, a heated pool, pool loungers
1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Exterior
On the vibrant Cavill Avenue, Novotel Surfers Paradise offers an indulgent escape with a spa tub and shopping mall on site. Savor breakfast at BLVD Cafe & Bar, or unwind with a coffee in the garden while staying connected to free WiFi. Guests rave about the delicious meals and beach locale.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Parking available
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Self parking
  • Hot tub
  • Pool bar
  • Room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
The current price is HK$826
HK$909 total
includes taxes & fees
1 Sept - 2 Sept

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Superior Room, 1 King Bed, Jetted Tub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Penthouse, 4 Bedrooms

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed

8.2 out of 10
Very good
(25 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(59 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(46 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(27 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(32 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(25 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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The price is HK$717
HK$789 total
includes taxes & fees
31 Aug - 1 Sept
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About the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 5 min walk - 0.5 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 38 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 21 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Cypress Avenue Station - 9 min walk
  • Florida Gardens station - 21 min walk

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Gong Cha - ‬2 min walk
  • ‪Lot 1 Coffee - ‬1 min walk
  • ‪Goldie’s - ‬1 min walk
  • ‪Elsewhere - ‬2 min walk

About this property

Novotel Surfers Paradise

Novotel Surfers Paradise is a great choice for your beach stay in Gold Coast, putting you near activities such as surfing/body boarding. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness centre and an outdoor tennis court. BLVD Cafe & Bar serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a hot tub and a snack bar/deli. Fellow travellers say great things about the comfortable beds and helpful staff. Public transportation is close by: Cypress Avenue Station is only 9 minutes on foot.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

At a glance

DONE

Hotel size

    • 408 rooms
    • Arranged over 36 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.4 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered on-site self-parking (AUD 25 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property
    • No stag or hen parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu
  • Pool gate

What to do

  • Beach nearby
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Heated pool
  • Shopping centre on-site
  • Hot tub
  • Outdoor tennis court
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 200
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 1200
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 – This restaurant only serves breakfast. Open selected days.

Fees & policies

Refundable deposits

  • Cash deposit: AUD 200 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 30 to 42 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.4 per cent

Renovations and closures

The property will be renovating from 15 April 2024 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Parking

  • Covered self-parking costs AUD 25 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the fitness facility without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Also known as

Novotel Surfers Paradise Hotel
Hotel Grand Chancellor
Grand Chancellor Surfers Paradise
Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise offer free cancellation for a full refund?

Yes, Novotel Surfers Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Surfers Paradise?

Yes, there's an outdoor pool.

Are pets allowed at Novotel Surfers Paradise?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Novotel Surfers Paradise?

Yes. Self-parking costs AUD 25 per day. Parking spaces may be limited.

What are the check-in and check-out times at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Novotel Surfers Paradise?

No, this hotel doesn't have a casino, but The Star Gold Coast (4-min drive) is nearby.

What is there to do at Novotel Surfers Paradise and nearby?

Practise your swing on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness centre and a picnic area, as well as a garden.

Are there restaurants at or near Novotel Surfers Paradise?

Yes, there's an on-site restaurant, BLVD Cafe & Bar.

Does Novotel Surfers Paradise have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Novotel Surfers Paradise like?

Novotel Surfers Paradise is located near Surfers Paradise Beach in Surfers Paradise, a short 9-minute walk from Cypress Avenue Station and 3 minutes' walk from Chevron Renaissance. Travellers say that the local area is very central with fantastic beaches.

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Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Beach
View
Bathroom
Breakfast
Elevator
Lobby
Restaurant

What guests liked

  • The property's beach location is convenient and easily accessible with many guests enjoying the nearby beach and scenic views. (27 reviews)
  • The breakfast buffet was great with plenty of options and good value. (30 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Super cool place to stay in the goldcoast
Rachel, 1-night trip

8/10 Good

Good stay
gerald, 5-night trip

10/10 Excellent

Great location and rooms
Suzie, 2-night trip

8/10 Good

Good location, Superior room was spacious and came with a good bathroom. Would have been better if it was sound insulated better.
andrew, 4-night trip

10/10 Excellent

The location is perfect with the beach right next street. Overall the experience was wonderful
varun, 3-night trip

8/10 Good

It was good 👍 but bathroom a bit small.
Nando Giuseppe, 4-night trip

10/10 Excellent

Best in town
Satunya, 5-night trip

4/10 Poor

We did not like anything unfortunately other than the staff - they were lovely. The breakfast buffet was also great - lots of options.
YOVANA, 4-night trip

10/10 Excellent

Amazing property
Bhaskar, 5-night trip

10/10 Excellent

Grest friendly convinient
Jade, 1-night trip

10/10 Excellent

Check in was very efficient, front desk staff were very professional. When we got to the room, the staff knocked with a happy birthday cupcake. The room was clean and had a great view. Close and convenient to all shops, bars, restaurants and beach. Swimming pool, gym and laundry facilities at a small cost. Pool towels provided.
Aisling Miriam, 3-night trip

10/10 Excellent

Location is great and we had an ocean view for a reasonable price. The brekkie was very good and included in our booking. They didn’t clean the rooms regularly and even when they did they only changed towels, didn’t clean floors or the beds.
Hanna, 2-night trip

10/10 Excellent

It will be warmer if there is an extra blanket for each person as it is still very cold in winter.
Zoe, 1-night trip

10/10 Excellent

Fantastic room in a great location central to everything and right near the beach!
Angela, 5-night trip

10/10 Excellent

Very good place to stay.
Terry, 5-night trip

6/10 Okay

Comfortable beds,
Mark, 5-night trip

10/10 Excellent

Nice stay
Holly, 1-night trip

6/10 Okay

Central to all shops and tourist attractions
Rima, 2-night trip

8/10 Good

Very central to where we wanted to be
Rick, 3-night trip

10/10 Excellent

Perfect location with quiet rooms, great staff and a great price
David, 10-night trip

10/10 Excellent

Hotel is in a great location, close to the beach and shops.
Julian, 1-night trip

8/10 Good

Stayed in ocean view superior room. Did think it was on the small side. Beds were comfortable however really should upgrade to queens instead of doubles. Bathroom was small and not a great shower head. Should have just done shower cubicle not shower over bath for more room to change comfortably. Fantastic view. Great location easy walk to Cavill mall and all the convenience of that area. Does come with a level of noise from that location. Breakfast buffet was great. Would stay again for such a great location.
Leigh-Anne, 1-night trip

10/10 Excellent

So close to shopping and everything is a walking distance. Would stay here again definitely
Roslynn, 2-night trip

6/10 Okay

I didn't like that there were Indian tourists being unhygenic at the buffet and that this was not policed. They were also sitting crossed legged and barefoot in reception with their feet on furniture. Again no one was discouraging this disgusting behaviour.
Anthony, 6-night trip

10/10 Excellent

Satisfying
Trang, 1-night trip