This hotel was unclean and not as advertised. Hotels.com has yet to make this right as we had to leave. Aside from everything looking unclean in lobby, elevators, hallways etc, there was a huge stain on the carpet in our room. Blood or ??? YUCK. Hotels.com has not yet backed our complaint and even though we left has still charged us! do not book through them.
Carrie
Carrie (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 15 日
Horrible hotel with
The breakfast was sub-par and the same every day. The room, which was listed as sleeping five, only slept four and we were not allowed a rollaway due to fire marshal rules. We had to go purchase an air mattress. The climate control in the room was broken and the room was stuffy. When we arrived we didn’t have wash cloths or enough towels, and had to ask multiple times for them every time we needed fresh towels. The hotel doesn’t appear to have enough wash cloths on hand for the hotel volume. The hotel is in an unsavory part of town, and I felt unsafe walking around on my own. On top of all that, the hotel charged us for the room we’d prepaid for with Hotels.com….without informing me they were charging my incidentals credit card on file. We will not go here again.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Joanne
Joanne (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 12 日
One night stay
I had a one night stay at the Wingate by Wyndam. The front desk personnel processed my evening check-in efficiently and suggested a few options for nearby dining.My room was spacious and clean.I did have difficulty with the TV, no guide was provided, and and I never was able to access any programming other than one channel.There was no in-room coffee maker, but the hotel did offer complimentary breakfast which was popular with the guests. The Salmon Creek runs behind the hotel offering a nice walking path and access for salmon fishing/viewing.The hotel is located steps away from the Alaska Railways train depot, convenient for travelers arriving/departing from there.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Nice stay
We arrived early from our cruise and were leaving late for the airport the next day. They went out of their way to accommodate us, very helpful!
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Nice hotel, convenient location with walk distance to downtown. There is also a trail behind the hotel to see salmon.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 7 日
Friendly staff. Upon entering the room, could’ve been cleaned more. Found a bag of trash stuffed behind a chair and located a bug in the bathroom. Having to put your room on the list for cleaning the night before wasn’t ideal. Breakfast was not kept up with food with the number of people in the dining area.
Sarah
Sarah (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 1 日
Krystle
Krystle (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Debora
Debora (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 1 日
Would not recommend
This extremely dated and dirty hotel couldn't even offer a bottle of water for a $400 overnight room. We checked in after 11 and out by 4am, not even a bottle of water. Ridiculous.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 31 日
Sandra
Sandra (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 27 日
Kari
Kari (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 24 日
Great location for train station
Our stay was comfortable. We only stayed for one night after our cruise between disembarking, the train ride to Anchorage and our flight home. The staff was very accompanying and the hotel supplied shuttles for us. The only issues we had was this was a very old hotel and although it was just updated some, the quality did not match the $400 room fees. That was probably my biggest issue. My daughter stayed in a much newer hotel for just a bit more. We had a PVC pipe to lock the window, overspray on the TV from the paint reno and the bathroom door did not close.
Stacey
Stacey (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 23 日
Location and temp
Very convenient to the railroad which is why we stayed here. The van did get flat tires so we walked which was fine. The heater was on the entire time even tho the temp in the room was turned to 50. So it was a bit too warm but you could also turn on the AC which I didn't realize until later was a separate unit. Very odd set up.
Catherine
Catherine (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 23 日
Our stay was ok
Our stay was fine. The condition of the rooms needs much attention but beds were comfy and clean. The hotel was quiet except for the many trains going by with horns blowing so is loud throughout the early morning and day but not at night. (Trains don't run at night)
- location: good. You can walk into town but there is an incline so my older parents struggled a bit.
- breakfast: a disaster! Great variety of choices IF you can get them. It was SO busy they ran out of food every morning. The breakfast space is SO small that most people had to stand around and try to eat.
- recommendation: for a Wyndham hotel I expect a little more
Jill
Jill (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 21 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 20 日
Alaska cruise departure
EXTREMELY decrepit and very dated room for $329/ night
Laura
Laura (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 19 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Josephine
Josephine (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 13 日
Kathryn
Kathryn (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 12 日
Not a Quality Wyndham
They only redeeming quality of this hotel is the proximity to the train station. Except the pulsating vibration from the train during the night can be a bit disorienting. I am surprised this is a Wyndham property. It may be time for the company to do a quality control check if you are to put your name to this hotel.
I entered the lobby and was dived bombed by flying insects. The staff stated that they have been there for some time and just can't get rid of them.
The front staff could use some customer service training but you can't blame them too much as the manager sets the tone for their employees.
We requested additional pillows for the room and called down to the front desk to ask if they could bring them up. The person was confronting and accusatory on the phone and perturbed when they brought the pillows up.
This is Alaska in the summer and black out curtains that go around the rod to block out the sun from the sides would be greatly appreciated.
I opened the door to the toilet/ shower area and was blocked by the curved shower curtain rod. So the door only opened half way. With limited space in the room a curved curtain rod would not be my choice.
The hotel could use some detail custodial cleaning as well.
The first day breakfast was not stocked and the person serving was obviously annoyed and not having a good day. The second day's breakfast was much better.
This was a very disappointing stay at a Wyndham, and will probably effect my hotel selection in the future.