We paid for one room for one night (August 1st) up front using hotels.com. We then gave a credit card when we checked in for incidentals. The hotel then charged us TWICE for the room when we checked in on August 1st without us knowing. So now we’ve paid for one room, three separate times. On August 6th, we realize we have been charged twice more so we call the hotel at about 5:20PM. The woman at the front desk that answers shocks us by actually being rude to us and saying not to worry about it because we were refunded on August 2nd. We tell her that’s not what’s reflected on our account and were we refunded twice because we were insanely charged twice…she then rudely AGAIN she says Well call your bank then. There was ZERO accountability for the hotel charging us two additional times. She was rude from the moment we started talking, she appeared annoyed with us for having the nerve to inquire as to why we paid for a hotel room three times. All it would’ve taken was an acknowledgment that paying for a room three times was crappy…or even just a basic apology for what happened…I couldn’t believe how rude she was from the first moment when we were the ones that got the short end of every stick. She was unprofessional and should not be in any client facing position. Not only will we never stay at any Heritage Inn ever again, we will advise our friends and family to not trust the service at this establishment either. Unbelievable.
Eric
Eric (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Anna
Anna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Well priced, great location next to multiple restaurants as well as the mall and the Woodlands Pavilion .Easy check in with very pleasant staff.Room was a great size, A/C was very cold not noisy. My room was on the 5th floor towards the front of the building . If you are a light sleeper there was noise from the freeway not horrible but in the background. Ask for a room in the back. Breakfast standard fare and a pancake machine.Appreciated the de caf coffee too.Room had a fridge,microwave and a coffee machine.Did not visit the pool.Only complaint the water temperature in the shower not hot warm at best.Appreciated the Handicap parking space so close to the front door with a ramped sidewalk if needed.
margaret
margaret (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Gran hotel a buen precio
Súper bien ubicado, el personal de lo más amable , es mi hotel favorito , no solo por el precio , la verdad es súper conveniente
Juan
Juan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Very good place to stay for a few days.
Great location in Woodlands although a bit tricky to find first time.....only one way in and out. Breakfast was standard hotel fare. Pool was nice, beds were comfy, very quiet and peaceful. With this location you are only minutes from several restaurants and shopping sites. We will stay here again.
Scott
Scott (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Audrey
Audrey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Joseph
Joseph (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Ubicacion excelente, limpio y comodo, el desayuno malo y lo mismo estuvimos 2 semanas y nunca cambiaron nada 😮💨
David
David (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Amy
Amy (7 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 29 日
Very poor customer service and resolution.
We reserved 3 rooms for 2 nights with a party of 9 family members. Went to check into the hotel and was allowed to check in without being notified that the entire building was without hot water. It would have been professional and appropriate to let us know the building was without hot water and ask if we would like to wait for resolution for make alternate reservations and another chain.
We had to find out on our own that we were unable to take showers. This was late on a Friday night and when asked for a refund, we were told only a manager could approve and would not be in until the morning. We were forced to make alternate reservations at another hotel chain. On trying to contact management the next day, we were told he was not in. After contacting him on the following Monday, I was told he would have to check into it. After 3 more calls, he is still not returning my call in which he said he would need to verify when the keys were turned in (Which was within the hour after check in). In calling the Corporate office, we were told it would take a week for any possible resolution. I highly recommend only using Mariott Hotel chains as front desk personnel has full authority to resolve any issue without management approval.
Don
Don (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
RAPHAEL
RAPHAEL (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Neil
Neil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Great value for the money!
Great hotel for a very good price. Stayed there 5 nights, breakfast always well prepared; room is clean and beds made almost every day. Great experience
Martin
Martin (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 27 日
Stacey
Stacey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Debbie
Debbie (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 24 日
The bed was way too hard.
Lori
Lori (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
Donna
Donna (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
Kathy----William
Kathy----William (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Close to Perfect
Went to a Rick Springfield concert at Cynthia Woods Pavilion. This location was perfect and cheaper than other options. Pro tip park your car at Kirby Icehouse pre game a little and walk into concert. Hotel was clean, safe, and in great condition. The beds were comfortable but moved around a lot if you know what I mean. AC was on a thermostat so didn’t make noise all night. Great shower, soap, shampoo, conditioner and plenty of well placed outlets. Breakfast was awesome good variety and tasty great coffee. Just a couple concerns no tea available in room or at breakfast (sad face for the wife) and pool hours 10 am really?you don’t have lifeguards and with check out time at 11 BS. Fix those and you go from good to awesome.
Ronn
Ronn (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 18 日
Andrea
Andrea (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 17 日
Disappointed
The tv guide only shows the channel name, not what’s playing. No streaming options. Cable signal went in and out.
Only one coffee pod in the room.
No fan in bathroom
Not real guest friendly. They gave no info regarding the property when checking in. Was very accommodating when it was Drury. The new owner did away with happy hour, dinner and apparently hospitality as well.
The “guest general store” was pitiful.
Property seemed more unkempt than it did a few months ago.
It was just disappointing considering how nice it was just a few months back.