When you stay at Hotel Livemax Shinjuku East, you'll be a short five-minute drive from Tokyo Imperial Palace and Shinjuku Gyoen National Garden. Also, Tokyo Dome and Tokyo Tower are within a short drive. Fellow travellers say good things about the overall property condition. The property is only a short walk to public transportation: Higashi-shinjuku Station is 2 minutes and Wakamatsu-kawada Station is 11 minutes.
Languages
Japanese
At a glance
Hotel size
82 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 10:00 AM
Contactless check-out
Special check-in instructions
The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (dogs only, 2 total, up to 10 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Other information
Smoke-free property
Property amenities
Travelling with children
Children stay for free (see details)
Services
Front desk (limited hours)
Laundry facilities
Facilities
Safe-deposit box at front desk
Television in common areas
Accessibility
Lift
Room amenities
Be entertained
Flat-screen television
Films for purchase
Home comfort
Climate-controlled air conditioning and heating
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Bidet
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free tea bags/instant coffee
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of JPY 2000 per pet, per night
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.
Cashless transactions are available.
Also known as
Livemax Shinjuku East Tokyo
Hotel Livemax Shinjuku East Hotel
Hotel Livemax Shinjuku East Tokyo
Hotel Livemax Shinjuku East Hotel Tokyo
Frequently asked questions
Does Hotel Livemax Shinjuku East offer free cancellation for a full refund?
Yes, Hotel Livemax Shinjuku East does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Livemax Shinjuku East?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 10 kg per pet. There's a charge of JPY 2000 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Hotel Livemax Shinjuku East?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
What's the area around Hotel Livemax Shinjuku East like?
Hotel Livemax Shinjuku East is a short 2-minute walk from Higashi-shinjuku Station and 19 minutes' walk from Shinjuku Gyoen National Garden.
Hotel Livemax Shinjuku East Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
7.0/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Exceptional
27 December 2024
Rubens
Rubens, 10-night trip
Verified Hotels.com guest review
6/10 Good
24 December 2024
Molyvan
Molyvan, 4-night trip
Verified Hotels.com guest review
4/10 Fair
1 November 2024
Awful Customer Service
Arrived early but front desk wouldn’t let me leave my bags while I walked around. That immediately made me hate this hotel.
Scott
Scott, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 October 2024
Frank
Frank, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
13 October 2024
Furniture in the room was smelly and damaged. Water stains by the outside vent.
Richard
Richard, 1-night trip
Verified Expedia guest review
6/10 Good
12 October 2024
Geanna
Geanna, 2-night trip
Verified Hotels.com guest review
2/10 Poor
8 October 2024
Ok so opted to stay here to enjoy golden gai night life. Complaint 1: Checked in on a friday and woke up saturday morning as the staff began cleaning at the other units at 8:30am prior to check out (10am) very annoying.
Other complaints:
2) Near a fire hall (noisy)
3) actually pretty far for shinjuku action
4) single elevator for 11 floors and 100 units
5) water leak around AC unit caused pooling water on head board and my phone was soaked
I would advise to stay elsewhere, it not worth the cost regardless of how cheap it is.
Chris
Chris, 4-night romance trip
Verified Expedia guest review
6/10 Good
2 October 2024
Some staff were nice, and some not so friendly. Air conditioner leaked, and a little dirty in the room. For the price, its ok. I don't recommend this hotel chain.
Peter
Peter, 2-night trip
Verified Expedia guest review
8/10 Very good
12 September 2024
Stuart
Stuart, 1-night trip
Verified Hotels.com guest review
8/10 Very good
9 September 2024
Chengkai
Chengkai, 2-night trip
Verified Expedia guest review
4/10 Fair
27 July 2024
Aaron
Aaron, 1-night trip
Verified Expedia guest review
10/10 Exceptional
9 June 2024
Lindsay
Lindsay, 8-night trip
Verified Expedia guest review
6/10 Good
13 May 2024
It was pretty basic but still cozy
Odalys
Odalys, 2-night romance trip
Verified Expedia guest review
2/10 Poor
30 April 2024
Poor poor customer service.
Diem
Diem, 2-night trip
Verified Expedia guest review
4/10 Fair
15 April 2024
Uncomfortable bed. Limited pillow per guess,1 per guess, rarely see staff at front desk if have question. Location was ok
Quynh
Quynh, 3-night family trip
Verified Expedia guest review
6/10 Good
15 April 2024
Mylyn
Mylyn, 2-night trip
Verified Expedia guest review
2/10 Poor
6 April 2024
Before arriving at this hotel, we stayed at the Asakusa location and asked a staff member if it was possible to store luggage before check in at this location and they said yes it was ok because it was the same company. Upon arrival at the Shinjuku hotel, we asked to store luggage where they proceeded to say that there was no luggage storage before or after check in. Many hotels in Japan do store luggage for before and after check in but when reserving this hotel there was not mention of not having luggage storage. When it was time for check in, the staff member at the front desk was being rude and passive aggressive when we tried to check in. My significant other politely asked if there was a reason for them to not store our luggage and they were very rude and said there was no specific reasoning. It was a very unpleasant way to arrive at this new hotel.
Tatyana
Tatyana, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 March 2024
TAN CHEE
TAN CHEE, 11-night trip
Verified Expedia guest review
10/10 Exceptional
7 February 2024
Located right across the street from the station, great for is within walking distance. If you need a room just to sleep in is a great budget option.
ALONZO
ALONZO, 1-night trip
Verified Expedia guest review
4/10 Fair
5 February 2024
Not what we expected
On the Hotels.com booking site it stated that an airport shuttle was available. This hotel was a little out of our way but booked it for the convenience of the shuttle. When we tried to book the shuttle for our return to the airport we were informed that there was no such service and that we needed to book a taxi ourselves.
The site also stated free in room tea and coffee. This was not the case. No tea or coffee or even a kettle was available.
Shower was covered in mould.
Size of the room was ok and had space for our luggage.
Overall a bit disappointing.
Jay
Jay, 2-night trip with friends
Verified Hotels.com guest review
6/10 Good
6 January 2024
Average hotel experience. Service was friendly but the room was a bit dirty when we arrived.
Daniel
Daniel, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 December 2023
BIJAY
BIJAY, 1-night trip
Verified Expedia guest review
10/10 Exceptional
11 December 2023
Jorge Alejandro
Jorge Alejandro, 1-night trip
Verified Expedia guest review
8/10 Very good
25 November 2023
Laurel
Laurel, 1-night trip
Verified Expedia guest review
6/10 Good
30 October 2023
It would be nice if there was a place to store luggage before check in.