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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
Hotel with 2 restaurants, near Cenote Tortugas

Choose dates to view prices

Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Ecotours
Balcony
1 bedroom, blackout curtains, free WiFi, bed sheets
2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers
1 bedroom, blackout curtains, free WiFi, bed sheets
Escape to Hotel Casa Tortuga Tulum Cenotes Park Inclusive, near the stunning Tulum National Park. Enjoy kayaking and ecotours on-site, then relax in the outdoor pool with a lazy river or explore the surrounding garden.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (11)

  • Housekeeping once per stay
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • 2 coffee shops/cafes
  • Terrace
  • Air conditioning
  • Garden
  • Picnic area
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Blackout curtains
  • Limited housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room - Adults only

1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Double Room - Adults only

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite

1 bedroom, blackout curtains, free WiFi, bed sheets

Comfort Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
2 bathrooms
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 King Bed

1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Double Room, 1 King Bed

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

1 bedroom, blackout curtains, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds

1 bedroom, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
Private bathroom
Digital channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

1 bedroom, blackout curtains, free WiFi, bed sheets

Deluxe Suite

Highlights

Air conditioning
Mini-fridge
Dining table
Plasma TV
Blackout curtains
Separate bedroom
Ceiling fan
2 bathrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

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About the area

Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 3.2 km
  • Cenote Manatí - 5 min drive - 4.3 km
  • Soliman Bay - 6 min drive - 4.3 km
  • Xel-Há Park - 6 min drive - 7.5 km
  • Tulum Mayan Ruins - 9 min drive - 11.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Templo Dios del Viento - ‬11 min drive
  • ‪Seaside Grill - ‬5 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Chula Vista - ‬8 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

When you stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive, you'll be within a 10-minute drive of Xel-Há Park and Tulum National Park. After splashing around at the 2 outdoor pools, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights include 2 coffee shops/cafes, a terrace and a garden.

All-inclusive

All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 20
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
    • Minimum Spring Break check-in age is 20
DONE

Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:00 AM–1:00 PM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

What to do

  • Ecotours
  • Kayaking nearby
  • Snorkelling nearby
  • Zip-lining nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Pool loungers

Facilities

  • Garden
  • Picnic area
  • Terrace
  • 2 outdoor pools
  • Humane treatment of captive wild animals
  • Outdoor entertainment area

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 60-cm plasma TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Mini fridge

More

  • Housekeeping (once per stay)

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 350 for adults and MXN 350 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive offer free cancellation for a full refund?

Yes, Hotel Casa Tortuga Tulum Cenotes Park Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there are 2 outdoor pools. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.

What is there to do at Hotel Casa Tortuga Tulum Cenotes Park Inclusive and nearby?

Have fun with nearby activities such as kayaking, snorkelling and zip-lining. Additional recreation on-site includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a picnic area and a garden.

Are there restaurants at or near Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there are 2 on-site restaurants.

What's the area around Hotel Casa Tortuga Tulum Cenotes Park Inclusive like?

Hotel Casa Tortuga Tulum Cenotes Park Inclusive is a short 3-minute walk from LabnaHa Ecopark Adventures and 5 minutes' walk from Maya Adrenaline.

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Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Lizbeth Cortes, 8-night trip

10/10 Excellent

This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Gicel, 3-night trip

10/10 Excellent

Excelente
Karina Yadira, 1-night trip

10/10 Excellent

Amazing
Roberto, 2-night trip

10/10 Excellent

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Kevin, 2-night trip

6/10 Okay

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Monica, 2-night trip

6/10 Okay

-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
2-night trip

10/10 Excellent

Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
dolores, 2-night trip

8/10 Good

El Sky no estaba pagado jejeje y la regadera no dispensaba el agua caliente constantemente solo duraba intérnalos de 2 a 3 minutos todo lo demás recorrido en cenotes 10 de 10 guías el agua etc, muy espectacular los señores y cuevas subterráneas.
LUZ ELENA, 2-night trip

10/10 Excellent

EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
ROBERTO VALENCIA, 3-night trip

8/10 Good

Raul, 2-night trip

6/10 Okay

Alejandro, 1-night trip

10/10 Excellent

Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
José Antonio, 1-night trip

10/10 Excellent

Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
MARICRUZ, 5-night trip

10/10 Excellent

Excelente, ampliamente recomendable El lugar es el indicado si buscas privacidad, sin ruidos solo naturaleza ! Los cenotes que tienen dentro del parque están hermosos y la ventaja de ser huésped es el poder visitarlos y nadar las veces que quieras sin cobro por la entrada
Jose luis Jacinto, 7-night trip

10/10 Excellent

Michael, 1-night trip

4/10 Poor

Jessica, 1-night trip

10/10 Excellent

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Cesar, 1-night trip

10/10 Excellent

Excelente lugar, lleno de naturaleza y paz.
Sheila, 1-night trip

8/10 Good

Gabriela, 2-night trip

10/10 Excellent

Très bonne surprise

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Katya, 1-night trip

8/10 Good

Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Oury Dal, 1-night trip

10/10 Excellent

Es la mejor experiencia cuando voy a tulum regresaria siempre
norma, 2-night trip

6/10 Okay

Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Diana, 4-night trip

10/10 Excellent

Magnífica opción de hospedaje en Tulum

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Eduardo Jorge, 1-night trip