This experience was completely unacceptable. We booked a room with a city view and were given a room that faced a blank wall. We politely asked to be moved. The second room we received smelled musty and like stale cigarette smoke. There was no mattress protector, and instead of a fitted sheet, a loose linen was just draped over the bed. To make matters worse, there were long black hairs all over the bedding. It was absolutely disgusting.
We went to the front desk, showed the manager photos, and asked if this was the standard. He agreed it was not. However, rather than resolving the issue, he offered to refund us and check us out. We asked if we could be moved to another room.
The third room they gave us was under maintenance. When we walked in, we were greeted by large industrial fans clearly being used to dry out water damage. That room should never have been offered to a guest. At that point, we were done. We checked out at 10 PM and left without staying the night.
This entire experience was frustrating and disappointing. A hotel should never operate like this, and we will not be returning.