6/10 Good
18 December 2024
Staff was kind of rude but hotel is okay
When we first arrived, we went down stairs to use the public toilets. There were tiny bugs all over the floors. Not an issue it is a basement.
Our room was clean, the beds comfy, and decent for the night we stayed. We checked everything and there wasn't a bug insight inside the room. The flooring was a bonus, because carpet is sketchy.
The only issue was that I had a stay booked for January and they charged me for it shortly after I checked in. I booked through hotels.com with the reserve now pay later option. I told the woman at the desk they charged me and she insisted that it was so I didn't have to pay when I came in January. I argued the charge and she was rather rude but refunded it. I was not impressed and will not be staying there in January.
I was charged ahead of my reservation for December as well. At 4pm exactly they charged me. I again asked for pay at property options so I am unsure why they do that.
Verified traveller
1-night family trip
Verified Hotels.com guest review