2/10 欠佳
2025 年 7 月 18 日
A Literal Nightmare
SIMPLY HORRIFIC, a NIGHTMARE! To begin with had I seen the room before I checked in (and paid your quoted rate + a surprise nonrefundable $100 deposit demanded at the arrival) my husband and I would have immediately gone elsewhere!!! The room and furnishings were all old and used far beyond normal wear and tear!!! There wear varied stains (black, red, yellow) on the floors and carpet! There were complete areas of the carpet that were raveled completely across the room. The plumbing in the bathroom stool ran continuously. There was white powder around the closet floor corners which was possibly some kind of disinfectant or chemical. And each time we left and returned to the room we would have to get a new key because the keys would not hold data. There was even a huge place in the hallway floor with broken tiles due to the uneven floor. The elevators were dirty and filthy. The interior room photos provided online certainly do not match the reality. I registered my complaint with management and even showed them all the photos I had taken and they agreed. Management shared that they were under new ownership and was willing to make an adjustment BUT claimed they could not because we had booked the stay online though your service.
This property should not be offered under your banner. We have used your service previously and have been completely satisfied. This seriously hinders our confidence in sharing or booking future rentals through your service!
Cheryl
Cheryl (2 晚家庭旅程)
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