You'll be in a fantastic location at Sheraton Grand London Park Lane, only a five-minute walk from Piccadilly and Green Park. After a workout at the fitness centre, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this eco-friendly hotel include a terrace and a garden. Fellow travellers love the helpful staff. Public transportation is only a short walk: Green Park Underground Station is 4 minutes and Hyde Park Corner Underground Station is 5 minutes.
Languages
Chinese (Mandarin), English, German, Greek, Irish, Korean, Spanish, Turkish
At a glance
Hotel size
305 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs only, 1 total, up to 25 kg per pet)*
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (GBP 50 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Water dispenser
What to do
Bike rentals nearby
Golfing nearby
Working away
Business centre
Computer station
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
Built in 1920
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
Bike parking
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local culture and ecosystem education
100% renewable energy
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Water dispenser
Banquet hall
Reception hall
Art Deco architecture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered locks/deadbolt
Height-adjustable showerheads
Grab bar near toilet
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
32-inch plasma TV
Premium digital channels
Films for purchase
Home comfort
Air conditioning
Minibar
Electric kettle
Dressing gowns and slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Turndown service
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Composting
Recycling
Water-efficient showers only
Water-efficient toilets only
Special features
Dining
Mercante Restaurant – On-site restaurant. Guests can enjoy drinks at the bar.
The Palm Court Restaurant – On-site restaurant. Open daily.
Smith & Whistle Bar – On-site cocktail bar. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Service fee: 5 per cent
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 25 for adults and GBP 12.50 for children
Late check-out can be arranged for an extra charge (subject to availability)
There is a service fee of 5 per cent
Children & extra beds
Rollaway beds are available for GBP 80 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 25 per pet, per stay
Parking
Self-parking costs GBP 50 per day
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.
Also known as
Park Lane Hotel London
Park Lane Hotel
Park Lane London
Park Lane
Sheraton Lane Hotel
Sheraton London Park Lane
Sheraton Lane
London Sheraton
Park Lane Sheraton
Sheraton London Park Lane Hotel England
Sheraton Hotel London
Sheraton London Park Lane
Sheraton Grand London Park Lane Hotel
Sheraton Grand London Park Lane London
Sheraton Grand London Park Lane Hotel London
Frequently asked questions
Does Sheraton Grand London Park Lane offer free cancellation for a full refund?
Yes, Sheraton Grand London Park Lane does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sheraton Grand London Park Lane?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 25 kg per pet. There's a charge of GBP 25 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Sheraton Grand London Park Lane?
Yes. Self-parking costs GBP 50 per day. Electric car charging is available.
What are the check-in and check-out times at Sheraton Grand London Park Lane?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Sheraton Grand London Park Lane and nearby?
Have fun with nearby activities such as cycling and practise your swing at the nearby golf course. Enjoy amenities such as a fitness centre and a garden.
Are there restaurants at or near Sheraton Grand London Park Lane?
Yes, there's an on-site restaurant, Mercante Restaurant.
What's the area around Sheraton Grand London Park Lane like?
Sheraton Grand London Park Lane is in London City Centre, a short 4-minute walk from Green Park Underground Station and 6 minutes' walk from Hyde Park.
Sheraton Grand London Park Lane Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
28 October 2024
beautiful hotel and great location
the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.
Leland
Leland, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 October 2024
Sarah
Sarah, 3-night trip
Verified Hotels.com guest review
4/10 Fair
3 September 2024
Surjit
Surjit, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 August 2024
Great stay!
Amazing hotel, centrally located , loved it!
Terri
Terri, 1-night trip
Verified Hotels.com guest review
4/10 Fair
12 August 2024
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
renee
renee, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
18 July 2024
Perry
Perry, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 July 2024
Great location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning).
The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night.
The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this.
We'd definitely stay here again but look to get a room in a different location.
Jeremy
Jeremy, 2-night trip
Verified Hotels.com guest review
4/10 Fair
9 June 2024
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.
james
james, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
31 May 2024
Kimya K
Kimya K, 5-night trip
Verified Expedia guest review
6/10 Good
24 May 2024
Bad Hotel review
Unfriendly, unprofessional staff. I was told that because I’m staying 7 nights , I got the room with no view and the last one from the elevator.
They made me wait an hour before I got checked in .
Tatjana
Tatjana, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 May 2024
Absolutely wonderful staff!
Aubrey
Aubrey, 3-night trip
Verified Expedia guest review
6/10 Good
16 May 2024
Abdulaziz
Abdulaziz, 3-night trip
Verified Expedia guest review
10/10 Exceptional
7 May 2024
The service and accommodation and facilities were very nice
Frank
Frank, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
23 April 2024
We enjoyed our stay
Kelsey
Kelsey, 6-night trip
Verified Expedia guest review
10/10 Exceptional
15 April 2024
Staff very good. I left valuables in the safe and they were quick to contact me so I could return.
Simon
Simon, 3-night trip
Verified Expedia guest review
10/10 Exceptional
12 April 2024
manlead
manlead, 1-night trip
Verified Hotels.com guest review
8/10 Very good
8 April 2024
Irene
Irene, 4-night trip
Verified Expedia guest review
6/10 Good
25 March 2024
Average and our top floor room was so drafty.
Verified traveller
1-night family trip
Verified Hotels.com guest review
4/10 Fair
10 March 2024
Max
Max, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
2 March 2024
London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.
Kevin
Kevin, 6-night business trip
Verified Expedia guest review
10/10 Exceptional
24 February 2024
The entire staff is exceptional.
Kevin
Kevin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
20 February 2024
Elevator
Everything was more than I expected instead of the elevators in the hotel was to scary and all the time not working.
Mohammad
Mohammad, 6-night family trip
Verified Hotels.com guest review
8/10 Very good
11 February 2024
A wonderful stay at the Sheraton Grand
G
G, 2-night trip
Verified Hotels.com guest review
6/10 Good
9 February 2024
Not best 5* but okay for the location
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 February 2024
Great place. Friendly and attentive staff. Excellent location.