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Krystal Cancun

3.5 star property
Family-friendly resort with full-service spa, connected to the convention centre, near Gaviota Azul Beach

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Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, pool loungers
Café
Lobby
Located on a pristine beach, Krystal Cancun offers a family-friendly haven with 4 restaurants serving Mexican cuisine. Enjoy shopping on site, soak up the sun at the pool or unwind with spa treatments like massages and body wraps.

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Spa
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is HK$1,170
HK$1,448 total
includes taxes & fees
29 Aug - 30 Aug

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, minibar, in-room safe, blackout curtains

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(58 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(60 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Separate bedroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(63 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, beach towels

Emporio Cancun Optional All Inclusive

  • Pool
  • Spa
  • Free parking
  • Internet access
8.0 out of 10, Very good, 1,864 reviews
The price is HK$951
HK$1,184 total
includes taxes & fees
19 Aug - 20 Aug
Emporio Cancun Optional All Inclusive
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About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 5 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 7 min drive - 3.9 km
  • Hotel Zone Beaches - 8 min drive - 4.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • Lobby Bar
  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • Mandala
  • ‪Krystal Cancún (Beach Bar) - ‬1 min walk

About this property

Krystal Cancun

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a five-minute walk of Cancun Convention Center. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and manicures and pedicures. El Mortero, one of 4 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers love the pool and helpful staff.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 502 units
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • On-site parking is limited

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Toys
  • Children's books

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 91
ROOM

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas – This poolside restaurant serves breakfast, lunch and dinner. Open daily.
Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Aquamarina – This restaurant serves breakfast, lunch and dinner. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 390 for adults and MXN 195 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Krystal Cancun Hotel
Krystal Hotel
Krystal Cancun
Nh Hotels Cancun
Nh Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun
HELP_OUTLINE

Frequently asked questions

Does Krystal Cancun offer free cancellation for a full refund?

Yes, Krystal Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Krystal Cancun?

Yes, there's free self and valet parking. Parking spaces may be limited.

What are the check-in and check-out times at Krystal Cancun?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Krystal Cancun?

No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (10-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Krystal Cancun and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun also has 3 bars, an outdoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Krystal Cancun?

Yes, there are 4 on-site restaurants, featuring Mexican cuisine and poolside dining.

What's the area around Krystal Cancun like?

Krystal Cancun is located on the waterfront in Zona Hotelera, a short 3-minute walk from Cancun Convention Center and 3 minutes' walk from Gaviota Azul Beach. Travellers say that the area is walkable and good for shopping.

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Krystal Cancun Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Location
Food
Air conditioning
Elevator
Restaurant
Water
View

Reviews

10/10 Excellent

Walking distance from restaurant, markets, clubs. Hotel staff is great, food was good, overall strongly recommend
P, 4-night trip

10/10 Excellent

The staff is incredibly friendly
yedizeth, 3-night trip

10/10 Excellent

Good hotel
Hicham, 2-night trip

8/10 Good

Beach is BEAUTIFUL
Jason, 7-night trip

8/10 Good

The property was close to all the nightlife market place and Starbucks. Convenient to the bus transportation and the Ferry to Isla Las Muejeres. Friendly staff and clean room.
De Amor, 5-night trip

10/10 Excellent

The perfect spot to get away… service is great.
Robert, 7-night trip

10/10 Excellent

Great stay. The best view to the beach
Shantoni, 2-night trip

10/10 Excellent

The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating.
Racquel, 5-night trip

10/10 Excellent

I love this hotel
Mario, 5-night trip

10/10 Excellent

Great location
Christopher, 2-night trip

8/10 Good

Beautiful location and excellent service
Graeme, 2-night trip

6/10 Okay

This hotel is very outdated. The beds were hard as the floor and the staff was just eh. Nothing really stood out, would not stay here again.
Johana, 4-night trip

10/10 Excellent

Property was very nice.
Shamiya, 3-night trip

6/10 Okay

The restaurant wait staff was excellent.
Anthony, 1-night trip

8/10 Good

The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon.
Haisan, 4-night trip

8/10 Good

The front desk staff very nice and polite. They suited all of our needs. However; the hotel is dated with a large case of differed maintenance. Needs a much needed face lift!!
Manuel, 2-night trip

10/10 Excellent

Location, beachfront. Nice beach.
Gregory, 2-night trip

10/10 Excellent

The beach
Claudia, 4-night trip

8/10 Good

Great stay. The room was nice and accommodating. Beach was pretty and the people were helpful and kind. Nothing extraordinary, but it was good.
Felicity, 3-night trip

10/10 Excellent

I definitely recommend this place to stay especially if you’re traveling with your little ones. You have the beach in front and different pools within the hotel. The area is very nice. Accesible to get around walking
Desiree, 7-night trip

6/10 Okay

This hotel is clean and has nice staff, but the rooms need to be modernized.
Gloria, 2-night trip

6/10 Okay

Great location, close to everything. The room that we got needs some maintenance. There was not hot water in the shower. The food was decent the drinks selection not so much.
Rafael, 3-night trip

10/10 Excellent

Good
Alan, 2-night trip

6/10 Okay

Location was good. Rooms are a little more to be desired. Season was wrong for the sea grass.
Stephen, 3-night trip

10/10 Excellent

First time coming to this hotel and would stay here again. Location, view, staff and rooms were great. WiFi was great, and i felt safe at all times.
Candelaria, 4-night trip