This place is horrible. Checked in, went to our room. Opened the door and the smell of mold took our breath away. Moved to a second room, it didn't smell as bad. After looking around the room, it was definitely not clean. There was trash on the floors, lip marks on the balcony door, and an appearance of some bodily fluids on the beds. Moved to a third room for the night, this was after waiting over an hour for the second room to be cleaned. Our third room was not even the type of room we booked, but it was until a room of our booking style was available. The next day, we got our suite. Not the cleanest, but we dealt with it. Sofa bad mattress was stained and so flat you couldn't sleep on it. We asked for another mattress, or roll away bed at the front desk. Front desk said it would be a double, but it wasn't. Staff that delivered the roll away took it back and accused us of cursing him out, not the case at all. Manager calls us and gets us two mattresses off a roll away bed to use on the sofa bed.
Hotel did refund half of our trip. Contacted hotels.com chat support and was told they would be refunding the rest. After their agent stayed this, they went back on it and said they couldn't. BOOK SOMEWHERE ELSE!!!!