Check in was fine. Hard bed didn't bother me but my husband hated it. The kicker was the noise. Most hotels you can turn the unit fan on to drown out some of it, but you couldn't here. Not even sure it would've helped anyway. Went to bed at 10 pm. All of the noise was super loud. Car doors slamming, horns honking, road noise, people talking in the hall, doors shutting constantly and on and on. Finally at 1:30 am, with no sleep, we decided to check out and drive the 3 hours back home after listening to an hour or so of horror movie screams from the television next door. Yeah ..... won't be staying there again.