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Crowne Plaza Hamburg - City Alster by IHG

4.5 star property
Waterfront hotel with restaurant, near Miniatur Wunderland

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Photo gallery for Crowne Plaza Hamburg - City Alster by IHG

Bar (on property)
Exterior
Sauna
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Exterior
Crowne Plaza Hamburg - City Alster offers a blend of luxury and eco-friendliness in Hamburg-Nord. Savor breakfast at The Restaurant, explore the nearby cycling routes, or unwind with dry cleaning/laundry services. Guests praise the helpful staff and can stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Spa
  • Parking available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour health club
  • Self parking
  • 24-hour room service
  • Spa services
  • 9 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Front desk safe
  • Snack bar/deli

Feel at home (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is HK$770
HK$918 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(39 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Alster View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Alster View)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Alster View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed (Alster View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Family Room)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed (Family Room)

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Separate bedroom
  • Sleeps 3
  • 1 King Bed

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8.6 out of 10, Excellent, 1,123 reviews
The price is HK$1,114
HK$1,192 total
includes taxes & fees
24 Aug - 25 Aug
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About the area

Map
Graumannsweg 10, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 3 min drive - 2.4 km
  • Miniatur Wunderland - 4 min drive - 3.0 km
  • Hamburg Cruise Center - 4 min drive - 3.3 km
  • Elbe Philharmonic Hall - 5 min drive - 3.7 km
  • Reeperbahn - 5 min drive - 4.1 km

Getting around

  • Hamburg Airport (HAM) - 25 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Dammtor Station - 29 min walk
  • Uhlandstrasse U-Bahn - 8 min walk
  • Lohmuhlenstrasse U-Bahn - 11 min walk
  • Mundsburg U-Bahn - 12 min walk

Restaurants

  • ‪Peter Pane - ‬6 min walk
  • ‪Deli Indo - ‬2 min walk
  • ‪Pappenheimer Wirtschaft - ‬6 min walk
  • ‪Café Näscherei - ‬7 min walk
  • ‪Campari Lounge - ‬4 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

At Crowne Plaza Hamburg - City Alster by IHG, you'll be a short five-minute drive from Hamburg City Hall and Hamburg Messe and Congress. Guests can indulge in spa services, and The Restaurant serves breakfast and lunch. A bar/lounge, a 24-hour health club and a snack bar/deli are other highlights at this eco-friendly hotel. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Uhlandstrasse U-Bahn is 8 minutes and Lohmuhlenstrasse U-Bahn is 11 minutes.

Languages

Dutch, English, French, German, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 291 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-in available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Secured covered on-site self-parking (EUR 29 per night)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for on-site parking
    • Off-site parking nearby (EUR 29 per night)

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • Canoeing
  • Pool table
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Canoeing nearby

Working away

  • 9 meeting rooms
  • Conference space (5651 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • 24-hour health club
  • Spa services
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 99
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Step-free path to entrance
  • Area rugs in room
  • Hardwood flooring in room
ROOM

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Dining

The Restaurant – This buffet restaurant serves breakfast and lunch.
The Plaza – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.57 per person, per night
  • Tourism fee: EUR 2.57 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 28.50 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Covered self-parking costs EUR 29 per night
  • Parking is available nearby and costs EUR 29 per night
  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Also known as

Crowne Plaza Hamburg City Alster Hotel
Crowne Plaza Alster Hotel
Crowne Plaza Hamburg City Alster
Crowne Plaza Alster
Hamburg Crowne Plaza
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Crowne Plaza Hamburg City Alster
Crowne Plaza Hamburg City Alster an IHG Hotel
Crowne Plaza Hamburg - City Alster by IHG Hotel
"Crowne Plaza Hamburg City Alster an IHG Hotel"
Crowne Plaza Hamburg - City Alster by IHG Hamburg
Crowne Plaza Hamburg - City Alster by IHG Hotel Hamburg
HELP_OUTLINE

Frequently asked questions

Does Crowne Plaza Hamburg - City Alster by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza Hamburg - City Alster by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Crowne Plaza Hamburg - City Alster by IHG?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Crowne Plaza Hamburg - City Alster by IHG?

Yes. Self-parking costs EUR 29 per night. Electric car charging is available.

What are the check-in and check-out times at Crowne Plaza Hamburg - City Alster by IHG?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available.

Is there an on-site casino at Crowne Plaza Hamburg - City Alster by IHG?

No, this hotel doesn't have a casino, but Casino Reeperbahn (6-min drive) is nearby.

What is there to do at Crowne Plaza Hamburg - City Alster by IHG and nearby?

Have fun during the warmer months with activities such as rowing. Enjoy amenities such as a 24-hour health club and spa services.

Are there restaurants at or near Crowne Plaza Hamburg - City Alster by IHG?

Yes, there's an on-site restaurant, The Restaurant.

What's the area around Crowne Plaza Hamburg - City Alster by IHG like?

Crowne Plaza Hamburg - City Alster by IHG is located on the waterfront in Hamburg-Nord, a short 8-minute walk from Uhlandstrasse U-Bahn and 6 minutes' walk from Alster Lakes.

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Crowne Plaza Hamburg - City Alster by IHG Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Breakfast
Service staff
Room

What guests liked

  • Breakfast was great with a huge selection of food and drink, and was often described as fabulous and 10/10. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Comfortable, clean, quiet, and friendly staff
Sarah, 1-night trip

10/10 Excellent

clean, great staff and food
Jasmina, 1-night trip

10/10 Excellent

I really enjoyed my stay here and the rooms were perfetly comfortable and with great designs. I'm definitely planning to stay here again next time I'm in Hamburg.
Laerke, 1-night trip

8/10 Good

staff was good. rooms were not so clean when we first check in. breakfast was good. area is okay but its really hard to find a market by walk.
SADIK, 3-night trip

8/10 Good

mmm
Carolina, 2-night trip

10/10 Excellent

So nice
Bettina, 2-night trip

10/10 Excellent

Excellent, we will back next time
Bill, 1-night trip

10/10 Excellent

Very clean hotel. Room was great and sauna area was very nice! Good location.
Courtney, 2-night trip

10/10 Excellent

It's a nice hotel in a quiet area of Hamburg.
LUIGI, 1-night trip

10/10 Excellent

Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
Tatyana, 2-night trip

10/10 Excellent

Staff is professional and personable.
Tor Allan, 8-night trip

8/10 Good

Perfect location, short walk to centrum. Car Parking👌 clean hotel! Great breakfast, 10/10:-)
Erlend, 1-night trip

10/10 Excellent

A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.
Norbert, 4-night trip

10/10 Excellent

Very good Recommendation 👍
Osher, 1-night trip

10/10 Excellent

This is an excellent hotel. The location is brilliant with only a 7 minute walk to the nearest U-Bahn - U3 line which takes you to most places in the city centre. The rooms were very very clean as was the hotel. The breakfast was great with a huge selection of food and drink. The bar area is lovely too. All the staff at the hotel are so helpful. We would definitely stay at this hotel again. Absolutely excellent.
Karen, 3-night trip

10/10 Excellent

Comfortable, great location.

A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position.
Neill, 3-night trip

10/10 Excellent

Good
MASAMI, 2-night trip

8/10 Good

They helped us with our inconveniences of getting there late
Melissa, 4-night trip

2/10 Terrible

i had my belongs stolen

I left my room and returned I found that my personal belongings that were supposed to be inside the lock were on the table. I tried to open the lock but the PIN that I had set up was not working. I asked the hotel reception for assistance and they came to the room and opened the lock. I noticed that my money was missing and my things were messed up. I immediately called the police who requested the hotel to provide a list of access to my room. To my surprise, it was noted that someone from the hotel staff, other than the housekeeper, had opened the room during the afternoon without any reason. The hotel manager arrived the next day but did not provide any explanation for the intrusion. After a brief conversation, he simply said "we finish" and left me alone.
THIAGO, 3-night trip

8/10 Good

All in All ein solides Hotel
Luca, 3-night trip

10/10 Excellent

Ruhige Lage
Lutz, 3-night trip

10/10 Excellent

Das Zimmer hat uns sehr gefallen. Es hat uns an nichts gefehlt. Das Frühstücksbuffet war echt klasse. Man kann in 5-10 Minuten zu Fuß zur Ubahn um dann super bequem überall hin zu fahren. Wir kommen gerne wieder.
A., 4-night trip

10/10 Excellent

Le personnel est très sympathique et à l'écoute des clients. Hôtel tres propre et bien situé : à proximité du centre ville et du lac. Le petit déjeuner est copieux et varié. Salle de bain impeccable. Des boissons et des en-cas sont disponibles à toute heure. Il est parfait.
Giovanna, 5-night trip

10/10 Excellent

Schönes Hotel, hervorragendes Frühstück, fußläufig zum Bahnhof ca. 15 Minuten. Gute Betten und schönes Bad. Sauber, Klimaanlage. Lokale in der Nähe. Personal sehr freundlich.
Peter, 4-night trip

8/10 Good

Sehr modernes Hotel mit tollem Frühstücksbuffet, Personal freundlich und hilfsbereit; Metro in 10-20 Gehminuten (Uhlandstraße oder Bahnhof) erreichbar. Zimmerreinigung teilweise sehr spät - insgesamt aber OK;
Ilona, 4-night trip