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Hotel Mamá Carlota

3.5 star property
Hotel within walking distance of Zenea Garden

Choose dates to view prices

Photo gallery for Hotel Mamá Carlota

Front of property - Hotel Mamá Carlota (Querétaro)
Signature Double Room, 1 Queen Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board - Hotel Mamá Carlota (Querétaro)
Restaurant - Hotel Mamá Carlota (Querétaro)
Courtyard - Hotel Mamá Carlota (Querétaro)
Building design - Hotel Mamá Carlota (Querétaro)
In the heart of a vibrant neighborhood, Hotel Mamá Carlota offers a tranquil retreat with spa services and soothing massages. Relax on the terrace, explore the library, or take advantage of concierge services - previous guests rave about the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • 24/7 front desk
  • Non-smoking
  • Free WiFi

Main amenities (11)

  • Daily housekeeping
  • Terrace
  • 24-hour front desk
  • Library
  • Communal living room
  • Front-desk safe
  • Water dispenser
  • Concierge services
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Free cribs/infant beds
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free self parking

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Balcony or patio
Soundproofed
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking | Blackout drapes, soundproofing, iron/ironing board

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony or patio
Soundproofed
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Non Smoking

Blackout drapes, soundproofing, iron/ironing board

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Double Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board
Hotel Boutique Casa Yága
  • Spa
  • Free WiFi
  • 24/7 front desk
  • Non-smoking
9.0 out of 10, Wonderful, 13 reviews
$57 nightly
The price is $68
Jan 5 - Jan 6, 2026
Total with taxes and fees
Hotel Boutique Casa Yága
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About the neighborhood

Map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000

What's nearby

  • Theater of the Republic - 2 min walk - 0.2 km
  • Zenea Garden - 3 min walk - 0.3 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Alameda Hidalgo Park - 17 min walk - 1.5 km
  • Aqueduct of Santiago de Querétaro - 3 min drive - 1.9 km

Getting around

  • Queretaro Intl. Airport (QRO) - 39 min drive

Restaurants

  • ‪Kokorito - ‬1 min walk
  • ‪Maximiliano - ‬3 min walk
  • ‪Terraza La Grupa - ‬3 min walk
  • ‪Tacos el Feo - ‬2 min walk
  • ‪Bar de Cortés - ‬2 min walk

About this property

Hotel Mamá Carlota

Hotel Mamá Carlota puts you just a 5-minute drive from Aqueduct of Santiago de Querétaro. Guests will have free perks like WiFi and self parking. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 11 rooms
DONE

Arriving/Leaving

    • Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free offsite parking within 164 ft from 6:00 AM to 11:30 PM
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Water dispenser

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Communal living room

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium cable channels
  • Netflix
  • Streaming services

Home comfort

  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property uses solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Frequently asked questions

Does Hotel Mamá Carlota offer free cancellation for a full refund?

Yes, Hotel Mamá Carlota does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Mamá Carlota?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Mamá Carlota?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Mamá Carlota?

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Hotel Mamá Carlota and nearby?

Recommended spots to visit include Zenea Garden (5-min walk) and San Francisco Temple (7-min walk), along with Alameda Hidalgo Park (0.9 mi) and Santa Rosa de Viterbo Temple (0.9 mi).

Does Hotel Mamá Carlota have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Mamá Carlota like?

Hotel Mamá Carlota is a short 5-minute walk from Zenea Garden and 6 minutes' walk from Plaza de Armas.

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Hotel Mamá Carlota Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Breakfast
Parking
Restaurant
Shower
Coffee

Reviews

10/10 Exceptional

Beautiful bright and cheerful hotel in the old town. It's located on a quiet street, just 5 minute walk to most central locations. Lovely decorated room and pretty lobby. My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard. Bonus- Great Cuban restaurant 2 doors away, make sure to try it! The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place
Yona, 6-night trip

6/10 Good

Overall a reasonable small hotel with limited facilities but very clean.
CHARLES, 4-night trip

10/10 Exceptional

Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Flavia, 1-night trip

10/10 Exceptional

Great location
Judy, 2-night trip

10/10 Exceptional

Great staff. Incredible stay. Very secure and great location.
Cesar, 3-night trip

10/10 Exceptional

We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Darlene, 2-night trip

8/10 Very good

The photos showed a more modern hotel, however, it was quite nice. The staff super nice and friendly
Ivette, 1-night trip

10/10 Exceptional

Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Mayrin, 2-night trip

10/10 Exceptional

Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Lise, 4-night trip

8/10 Very good

Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Carol, 5-night trip

6/10 Good

The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Angelica, 1-night trip

6/10 Good

Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English.
Melanie, 4-night trip

6/10 Good

For the price of our room was very uncomfortable room. Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom. The location very very inconvenient to unloaded our luggage. The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax. The only good thing was a very delicious breakfast and was free.
Teresa, 2-night trip

8/10 Very good

Clean room. Comfortable. Great location. Staff was pleasant. There was not a lot of seating in the courtyard. Main complaint was the lack of consistent hot water. Pretty cool during the evening and taking a hot shower was important to us.
Amy, 5-night trip

10/10 Exceptional

Great place!
Edgar, 3-night trip

8/10 Very good

Simple but cute...would stay again!
Martha, 1-night trip

10/10 Exceptional

We enjoyed our night here!!
Priscilla, 1-night trip

10/10 Exceptional

Great place in downtown Queretaro
Hector, 5-night trip

8/10 Very good

Very close to Center of Querétaro
Maribel, 2-night trip

10/10 Exceptional

Really lovely, small hotel walkable to mist everything you want to see nearby. Rooms are simple but chic and great option for the price
Kimberly, 5-night trip

8/10 Very good

Cute hotel. Nice and helpful staff.
Jacob M, 7-night trip

6/10 Good

Location
Juana, 3-night trip

10/10 Exceptional

Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Kristen, 1-night trip

10/10 Exceptional

Nice choice 💕
Maria, 2-night trip

10/10 Exceptional

Excellent service