Kings Cross Hotel has a great team, nothing too much trouble at all. Location is central, which is great. Our premium room was okay, a few things could have made the world of difference, such as bathroom extractor fan working, bath mat and hand towel, and a second mirror, as the only one in the bathroom took ages to clear after a shower due to no fan. A downstairs coffee machine replaced the in room tea and coffee, but as a tea drinker, the tea wasnt good. Other than that, had a good stay, but it had the potential to be great one!!