I waited in line for an hour to check in. When I got to the desk it was 4:30pm (check in is 4pm) and my cottage wasn’t ready. The staff at the front desk was friendly and apologetic but clearly overwhelmed with the number of people waiting to check in. At 5:30 I got the call that the cottage was ready. The cottage was beautiful and comfortable. However, on our second day, there was a power outage that apparently damaged the router and left us without WiFi (which also meant we had no TV access). They weren’t able to fix the situation during our stay. We rented a cabana by the pool and had paid for an extra chair but it was missing the extra chair. When I let the staff know, she told me to drag a chair from another cabana. She was clearly also overwhelmed with the amount of people in line to enter the pool area. I wasn’t sure which cabanas were in use and I didn’t want to mistakenly take a chair from a rented cabana. So, I finally found another staff member by the pool and they were able to find a chair. I am not sure if they were understaffed or what the case was but that appeared to be the situation. They did offer a $50 resort credit to use at the restaurant (for the room not being ready on time). I would try again to stay there because the resort, pools, and cottages are beautiful. However, I would not confidently recommend it to others due to the issues we had during our stay.