We recently stayed in Newcastle for our Annual District Swim Meet. We have stayed at the hotel as a Club for years and have had a nice time and they have been fairly accommodating. This year it was a disaster. We always rent a room to have our swimmers eat and hangout on Saturday evening while the parents enjoy Grazers. The General Manager took absolutely forever to firm up plans and was less than friendly. When Saturday came and we were gathering up all of our swimmers to eat (pizza that we also ordered from Grazers) Bonnie came upstairs and absolutely lit into all of the parents and kids. She was yelling and cursing about how loud everyone was being and that they had other things going on in the hotel and that we were going to be fined if we continued to be loud. We had almost 20 families staying, paying and dining in their hotel. Add that up - lots of $$ for the dead of winter in a small town. The hotel was full mostly in part to the swim meet. We did end up leaving and taking our party to another establishment that was more than willing to accommodate all of us last minute. We were still charged to have the room in which we didn't use and we took and paid for all of the pizzas that the kids were suppose to enjoy. If the swim meet is still held in Newcastle - we will not be staying here. Very disappointed in the staff. It all very well could have been handled better.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 1 月 31 日
Decent at best. Frustrating.
Fire alarm went off. Set the tone for the night.
Was told that one room causes this regularly because of some internal issue that hadn’t been rectified.
Next door room had door propped until Midnight talking loudly.
My 18 month old puked after eating eggs at the restaurant, then proceeded to puke after eating different eggs in the breakfast area the following morning.
Checkout was a breeze and that lady is wonderful.
Joshua
Joshua (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
Curt
Curt (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 1 月 5 日
Alex
Alex (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 30 日
Jona
Jona (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 16 日
Always a pleasure to stay here.
See you next year.
Earl
Earl (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 14 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 7 日
Great place to stay!
Siri
Siri (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 6 日
Great place every year
Sonny
Sonny (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 3 日
Shelby
Shelby (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 2 日
Good but could improve
Room was clean and nice. Beds and pillows were comfortable. Had a heck of a time with the room temp, too hot or cold as the displayed temp did not feel correct.
A hardcopy TV channel guide would have been a great addition to the room.
No coffee machine in room for tea and hot water.
Was informed of their "Contactless" policy on Check In. So had to request room and towel exchange service (which we had no problems coordinating).
The breakfast was "almost" a 4-star rating but serving the scrambled egg mix and TWO containers of Bisquit gravy? A meat would have been nice.
The attached Grazer restaurant serves a VERY NICE burger.
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 1 日
Very nice facility! Staff was very friendly and helpful!
Nancy
Nancy (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 29 日
Good stay
We weren't expecting much due to being remote Wyoming however we were impressed with the friendliness of staff, breakfast was simple and really good, and the room was clean and worked out well for us.
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 26 日
Great stay, great place!
William
William (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 21 日
Very comfortable, clean, conveniently located, and a great restaurant. Would never stay anywhere else in Newcastle. Friendly, efficient staff also.
Doug
Doug (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 10 日
Susan
Susan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 8 日
Vugar
Vugar (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 5 日
The property was clean, quiet and very accommodating. We had a very good experience. The night manager was just awesome. Great stay!
Traci
Traci (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 3 日
Staff were very friendly and helpful. Room was clean and comfortable.
Mona
Mona (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 1 日
old room but ok
old furnitures.. pillow has a smell of a mens oily head.. had to use the sheets to cover the pillows carpet is also very old maybe shampooing it regular would help.